Please Rate Telkom

Rate Telkom, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 104 17.9%
  • Good

    Votes: 222 38.1%
  • Fair

    Votes: 111 19.1%
  • Poor

    Votes: 55 9.5%
  • Pathetic

    Votes: 90 15.5%

  • Total voters
    582

Andrewcv

Active Member
Joined
Jan 7, 2008
Messages
49
Their service desk has always helped me, sent engineers onsite to investigate and given a realistic eta when there are issues on their tower. Better network quality at night would be cool. Their “soft caps” should be higher. Their service however is good.
 

TheMark

Well-Known Member
Joined
Jan 17, 2009
Messages
195
Reliable service. Tree branch rip telephone line, they fixed it on the next day, a Sunday
 

Deanos

Well-Known Member
Joined
Aug 21, 2005
Messages
238
Been with Telkom since Dialup days.Had my fibre now over 2 years and in total about 2 hours down time!

Speeds are always great (I have 20/20) and very reliable!

Just NEVER EVER EVER EVER call them for a problem! :)
 

Zaidrgaie

New Member
Joined
May 24, 2019
Messages
6
I find Telkom to be pretty outstanding to me, the biggest issue I have is that from time to time when you call the customer care line you get an operater that's new / or ain't very well informed about all the services and solutions Telkom provide, but in terms of value for services I love their deals, especially if you take into account the Intregated Data Sim that you can add for free to your dsl internet.Also I'd like to add that I use Telkom Mobile and I'm super happy with the network coverage, 4g/lte I receive here in Zeerust in the North-West province coupled with the Data prices.
 

Rikhado

Member
Joined
May 13, 2019
Messages
17
Terrible coverage

Struggle just to post this. The packages are value for money


We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.
 

Rikhado

Member
Joined
May 13, 2019
Messages
17
Terrible coverage. Slow connections.

Struggled just to access this page. I like their package deals. Worth it
 

Antcs

Member
Joined
Sep 12, 2018
Messages
11
Been with Telkom since Dialup days.Had my fibre now over 2 years and in total about 2 hours down time!

Speeds are always great (I have 20/20) and very reliable!

Just NEVER EVER EVER EVER call them for a problem! :)
May I ask if you are in the GP area?
I am moving to Farrarmere benoni and only have openserve fibre and TT connect fibre to choose from
 
Joined
Jan 21, 2019
Messages
20
I had better service & technical support with ADSL. When I switched to fibre, Telkom (for some strange reason) set up a new e-mail IP address and my mail started from that day. Secondly, I received no assistance with this problem. Logged calls are closed before the issue is resolved or the call centre person gave me a bogus reference number so that when I called again, the number did not exist.
Eventually the call centre person told me to take my computer to a computer shop to get it sorted out (SMH). Previously I would speak to somebody who was more technically minded when I had an occasional problem with ADSL. My fibre works fine, but I shudder to think what I am going to encounter if there is a problem.
 

Xocio

New Member
Joined
Feb 2, 2019
Messages
4
Telkom right now sucks like seriously, I don't know if it's this new roaming with Vodacom but my god it's bad you can't do anything it's constantly roaming and their all net bundles on the Monice offering are pretty expensive which is a bit uncommon for them because usually they have cheap bundles, the 450gig I purchased is unusable at present.
 

ljw1304

Senior Member
Joined
Feb 7, 2012
Messages
685
I have Telkom ADSL which is value for money. The network quality is good, but the contention ratio could be better, as the ADSL is slow during some parts of the day. Support needs improvement but is not too bad.
 

MAMIKI088

New Member
Joined
Jun 25, 2019
Messages
2
Telkom is good and cheaper when making calls and data, network wise its quite good depending to the place you in.
 
Joined
Jan 21, 2017
Messages
7
I have LTE 100 by day and 100 by knight. The service is good during the day but at run about 6 late up until run about 10 o,clock the line is slow and I've been complaining from last year and nobody is helping me and i have a case number as well. If maybe they can give us fiber in this area maybe it would be better.
 

oosiep4

New Member
Joined
Apr 11, 2018
Messages
9
I'm totally happy with Telkom, and the main thing is I don't kill my budget using Telkom data.
 

stevechapple

New Member
Joined
Jun 12, 2019
Messages
2
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.
 

stevechapple

New Member
Joined
Jun 12, 2019
Messages
2
Service is sometimes intermittent. Also there's an enforced "slow down" when data usage is high. Annoying, so only "fair" service. Value for money okay.
 

Red Plumstead

Expert Member
Joined
Jun 20, 2011
Messages
3,146
In General there whole service just suck. Don't fix the faults on time. Their billing sucks as it is always wrong, waited 6 months before I was refunded. My speeds drop for no reasons. You can't get hold of someone with knowledge. I can go on forever.
 

theguynxdoor

Member
Joined
Feb 8, 2012
Messages
20
Telkom gave me much better value for money since I moved from MTN. I've only had trouble with network
 

JohanHF

Member
Joined
Oct 5, 2017
Messages
11
Their network is pretty good. When it's working but bless the poor soul that has to deal with their support when things go pear-shape...
 
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