Their service desk has always helped me, sent engineers onsite to investigate and given a realistic eta when there are issues on their tower. Better network quality at night would be cool. Their “soft caps” should be higher. Their service however is good.
-
Question of the day ~ Should third party insurance be mandatory?
Please Rate Telkom
- Thread starter rpm
- Start date
- Joined
- Nov 20, 2015
- Messages
- 34,057
So far work is satisfied with Telkom fibre.
I find Telkom to be pretty outstanding to me, the biggest issue I have is that from time to time when you call the customer care line you get an operater that's new / or ain't very well informed about all the services and solutions Telkom provide, but in terms of value for services I love their deals, especially if you take into account the Intregated Data Sim that you can add for free to your dsl internet.Also I'd like to add that I use Telkom Mobile and I'm super happy with the network coverage, 4g/lte I receive here in Zeerust in the North-West province coupled with the Data prices.
May I ask if you are in the GP area?Been with Telkom since Dialup days.Had my fibre now over 2 years and in total about 2 hours down time!
Speeds are always great (I have 20/20) and very reliable!
Just NEVER EVER EVER EVER call them for a problem!
I am moving to Farrarmere benoni and only have openserve fibre and TT connect fibre to choose from
Morning Library
Member
- Joined
- Jan 21, 2019
- Messages
- 20
I had better service & technical support with ADSL. When I switched to fibre, Telkom (for some strange reason) set up a new e-mail IP address and my mail started from that day. Secondly, I received no assistance with this problem. Logged calls are closed before the issue is resolved or the call centre person gave me a bogus reference number so that when I called again, the number did not exist.
Eventually the call centre person told me to take my computer to a computer shop to get it sorted out (SMH). Previously I would speak to somebody who was more technically minded when I had an occasional problem with ADSL. My fibre works fine, but I shudder to think what I am going to encounter if there is a problem.
Eventually the call centre person told me to take my computer to a computer shop to get it sorted out (SMH). Previously I would speak to somebody who was more technically minded when I had an occasional problem with ADSL. My fibre works fine, but I shudder to think what I am going to encounter if there is a problem.
Telkom right now sucks like seriously, I don't know if it's this new roaming with Vodacom but my god it's bad you can't do anything it's constantly roaming and their all net bundles on the Monice offering are pretty expensive which is a bit uncommon for them because usually they have cheap bundles, the 450gig I purchased is unusable at present.
davidbonase@gmail.com
New Member
- Joined
- Jan 21, 2017
- Messages
- 7
I have LTE 100 by day and 100 by knight. The service is good during the day but at run about 6 late up until run about 10 o,clock the line is slow and I've been complaining from last year and nobody is helping me and i have a case number as well. If maybe they can give us fiber in this area maybe it would be better.
stevechapple
New Member
- Joined
- Jun 12, 2019
- Messages
- 2
stevechapple
New Member
- Joined
- Jun 12, 2019
- Messages
- 2
Service is sometimes intermittent. Also there's an enforced "slow down" when data usage is high. Annoying, so only "fair" service. Value for money okay.
Red Plumstead
Expert Member
- Joined
- Jun 20, 2011
- Messages
- 3,146
In General there whole service just suck. Don't fix the faults on time. Their billing sucks as it is always wrong, waited 6 months before I was refunded. My speeds drop for no reasons. You can't get hold of someone with knowledge. I can go on forever.
theguynxdoor
Member
- Joined
- Feb 8, 2012
- Messages
- 20
Telkom gave me much better value for money since I moved from MTN. I've only had trouble with network