Please Rate Telkom

Rate Telkom, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 104 17.9%
  • Good

    Votes: 222 38.2%
  • Fair

    Votes: 110 18.9%
  • Poor

    Votes: 55 9.5%
  • Pathetic

    Votes: 90 15.5%

  • Total voters
    581

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
65,023
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.
 

robfisher

Active Member
Joined
Nov 10, 2007
Messages
52
Touchwood the service has been really reliable with only two short outages in the last year... like ALL ISP's an adequate call center would be a bonus!
 

Dawnw

Well-Known Member
Joined
Jul 19, 2011
Messages
101
Telkom network coverage is terrible, most of the time I am off and on and off and on, it is no use phoning them as nothing gets done. The speed is also really slow
 

APoc184

Honorary Master
Joined
Sep 6, 2008
Messages
23,023
Can't bash something that has been working non-stop for us for 6 years now.

My only advice. Drop the bloody silly analogue rental in addition to ADSL rental.

EDIT: Not sure if this is only for Fibre. See it is in Fibre section but MyBB mail just said rate your ISP.
 

ZX69

Well-Known Member
Joined
Feb 13, 2008
Messages
198
They seem to be lacking in the technical skills to resolve queries.
Their help desk agents read from a list even when you explain that you have already completed all their basic testing they always ask for.
 

rsfriend

Well-Known Member
Joined
Jan 3, 2013
Messages
224
Reliability has been reasonable and package price is pretty good. However the value is questionable as the line speed is incredibly variable and seldom if ever comes close to the 10Mbps supposedly offered. Contention at the switch is clearly a huge issue and there doesn't appear to be any plan to upgrade the infrastructure to support a better user experience.
 

merrymoi

New Member
Joined
Oct 17, 2018
Messages
7
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.



They should improve their call centre especially during peak hours.They must also try building more atennas in other areas as the network vanishes,especially in the cbds and townships.
 

Sashus

Active Member
Joined
Aug 27, 2018
Messages
68
Telkom is great with prices and products but customer service and efficiency in general especially with deliveries/order/faults leaves a lot to desire.
 

CroukampC

New Member
Joined
Nov 4, 2016
Messages
7
I have not had a problem with Telkom for neer 2 years now. I have ADSL and a mobile sim that came with the ADSL package and they have been working fine since the beginning. No problems whatsoever and quick help the times I had questions or needed things changed. As soon as the complex I live in actually let go of there nonsense of not getting Fiber I will immediately change over to Telkom's Fiber service and possibly also change over my mobile devices from Vodacom to Telkom.
 

T_d_T_M

Member
Joined
Sep 13, 2018
Messages
23
What Telkom does well:

Provide their service across SA

Where they can improve: Improve their FUP, throttling speeds and network congestion. I have a 10Mbit/s line and even before FUP conditions have been met, I sometimes receive a 0.1Mbit/s speed
 

Kumba

New Member
Joined
Nov 15, 2018
Messages
5
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Telkom based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what Telkom does well, and where they can improve, by positing in this thread.
Telkom support has been excellent.They take time to sort queries & provide guidance to solve problems,not that there have been many
 

mikef

Expert Member
Joined
Sep 14, 2005
Messages
1,923
Generally the service provided has been fair to good. Wish they would provide fibre in my area as currently stuck with adsl
 

Doc55

Member
Joined
Jun 28, 2019
Messages
15
Telkom wifi very slow in the mornings. When moving from cities (East London) to more remote locations (Kenton on Sea), Telkom wifi is extremely poor
 

riaan paladh

Member
Joined
Jun 9, 2012
Messages
11
i have uncapped LTE, its sometimes very slow in the morning and in the evening but its not that bad. worth the money
 
Top