Please Rate Vox

Rate Vox, based on value-for-money, network quality, and support.

  • Excellent

    Votes: 145 51.4%
  • Good

    Votes: 82 29.1%
  • Fair

    Votes: 24 8.5%
  • Poor

    Votes: 12 4.3%
  • Pathetic

    Votes: 19 6.7%

  • Total voters
    282

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
64,944
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate Vox based on value-for-money, network quality, support, and general service satisfaction.

Also please tell us what Vox does well, and where they can improve, by positing in this thread.
 

Ryansr

Expert Member
Joined
Jul 22, 2012
Messages
3,658
The best deal I ever got from any ISP was from Vox for their fat pipe 400GB which costs me R176. The network quality is better than my Telkom Internet 100GB data for the VDSL 20Mbps line.
 

Talhah

Member
Joined
Feb 4, 2013
Messages
22
They have been providing excellent service throughout my years with them. I can't recall a time when I had an issue with them. I recently moved to their fat pipe fibre deal and I am very happy with their service.
 

razeen

Well-Known Member
Joined
Jan 9, 2008
Messages
299
Stable network with good latency and the pricing is really good if you compare. Accessing the Router though is a problem. You have to sign an indemnity if you want to access the router. Could do with a better router , Mikrotik is not so user friendly
 

Dave Quail

Active Member
Joined
Jan 22, 2018
Messages
40
Virtually no downtime. Purchased speed is very consistent. Quick to answer any message I leave on their Android App.
 

beChanged

Member
Joined
Dec 11, 2018
Messages
20
Tldr:
Great product, terrible customer service

Vox has a great product. Their 50mbs unlimited fibre was the best priced (as of time of purchase) was definitely the best value for money I could find. That being said multiple billing and other issues and their lack of willingness and haste to rectify and resolve these issues results in a rating of poor.
 

al360

Well-Known Member
Joined
Feb 25, 2010
Messages
263
decent service so far for what you pay for - decent ping 3ms would like 1 but hey.
no issues with FUP and response is ok some immediate and resolve asap some a bit more relaxed. but better than the rest.
 

sethtomson

Well-Known Member
Joined
Jun 24, 2015
Messages
305
encountered extensive service related issues when first moving over to them, took some time to come right. speeds are consistent, a few congested peak times that slow things down, but that's to be expected I guess.. And pricing, well, there's always room for improvement
 

Tjaark

Active Member
Joined
Feb 9, 2015
Messages
78
Great pricing and great products.
They can give more feedback when a client has issues, no feedback might mean no fault found
 

Riaan02

Member
Joined
Mar 5, 2009
Messages
23
My current package with Vox is a FTTH 20/10 Mbps Uncapped Bundle for R799pm with Openserve.

Customer Experience for me is pretty good. The Account manager never hesitated to answer any of my questions and was very helpful at all times.

For my area I had a choice between MFN and Openserve. Opted for MFN since they were cheaper than Openserve and also no FUP. After 3 weeks of confirming my order MFN responded saying I am not covered. Account Manager changed order to Openserve and my installation happened within 2 days and my line was active. Router Install happened a day later.

Openserve pricing also dropped around the time I changed, which is now more competitive with the other prices, Openserve FUP still a pain but on the right package you can manage.

Since having my line I don’t have any issues and always get the speeds as promised. Network is very stable and l latency is also not bad at all.

My only concern is Vox Support has access to your router (as like most providers) which is fine but they do not allow full admin rights on your router even after signing an indemnity form. In this case I just opted to use my own router with the provided PPPoE details.

All in all happy client with Vox.
 

Masataka

Senior Member
Joined
Nov 5, 2008
Messages
889
Stable and consistent network, good value for money, support is a bit all over the place.

Longest I've been with one ISP.
 

R3inhardt

New Member
Joined
Mar 11, 2019
Messages
9
Have a 20mbps fibre line (up/down), and we have had a number of line outages over the past few weeks, due to the Frogfoot line going down. What is good though, is that Vox really comes to the party when it comes to resolving network issues. They are quick and efficient.
 

Jola

Honorary Master
Joined
Sep 22, 2005
Messages
18,556
Network is good and stable, but has become a lot more expensive since Vumatel took over from Fibrehoods.

Vox support is good.

But Vumatel increased the price by almost 25%, and dropped my speed to 100/10 from 100/100.

Now paying just under R1000 for 300GB per month.

Actually thinking of changing to someone else, 300GB is no longer enough (kids !!!) and a decent uncapped package will be over R1250 if I revert to my previous 100/100 speed.

Any suggestions for another ISP ?
 
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