Well priced and fairly reliable. Fibre network seems problematic. Major gripe: I was promised a free month plus pro-rata charges for all the downtime experienced over December/January. Never materialised, despite several e-mails - no satisfaction, only empty promises!
Please Rate Vox
- Thread starter rpm
- Start date
I think 100Mbps is overkill. you can stream 4K content using 20Mbps. I would reduce to 20/20 speed uncapped.
What suburb are you in.
Was perfectly happy with Vox for 6 years: migrated from ADSL to FTTH Capped, then through to Uncapped.
Unfortunately the migration from Fibrehoods into the Vumatel stable was poorly managed, and ended up with me unknowingly being ported into their most expensive possible FTTH package.
After that, my line speed was downgraded, but subscription fee was maintained. Finally managed to get some assistance (only after escalating to ISPA), only to then have Vox threaten to suspend my account because *they* had switched off my debit order due to the >R2600 credit notices sitting on my account.
So, for me, the complete disconnect and unwillingness to resolve any kind of account related query has caused me to lose my faith in them.
I’ll be moving my FTTH.
Unfortunately the migration from Fibrehoods into the Vumatel stable was poorly managed, and ended up with me unknowingly being ported into their most expensive possible FTTH package.
After that, my line speed was downgraded, but subscription fee was maintained. Finally managed to get some assistance (only after escalating to ISPA), only to then have Vox threaten to suspend my account because *they* had switched off my debit order due to the >R2600 credit notices sitting on my account.
So, for me, the complete disconnect and unwillingness to resolve any kind of account related query has caused me to lose my faith in them.
I’ll be moving my FTTH.
Have ADSL Fatpipe with them, speeds are typically good 95% of the time. Pricing is good, can't say the same about their FTTH offerings though, they seem to be more expensive than CISP and Home Connect on the equivalent packages.
Aftersales support and customer care isn't the greatest.
Unfortunately when fibre is live in my area, I'll be moving away from them.
Aftersales support and customer care isn't the greatest.
Unfortunately when fibre is live in my area, I'll be moving away from them.
Jola
Honorary Master
- Joined
- Sep 22, 2005
- Messages
- 19,454
I would rather have faster than I need, I sometimes get lags on 100/100 FHD on capped (supposedly not throttled).
I have been with Vox for a long time. Had great service when I had ADSL. Good pricing, stable network.
Recently I upgraded to Fibre. The service of the sales person was good. Everything was going well until Vox had to advise me a date that they would send a technician out to install the router. Vox did not came back to me to advise a date. I waited for seven days and on the eight day I emailed them. Only after I have emailed them they got back to me with a date. (This is where they can improve.)
Other than that, so far so good...
Recently I upgraded to Fibre. The service of the sales person was good. Everything was going well until Vox had to advise me a date that they would send a technician out to install the router. Vox did not came back to me to advise a date. I waited for seven days and on the eight day I emailed them. Only after I have emailed them they got back to me with a date. (This is where they can improve.)
Other than that, so far so good...
bcarstens16@gmail.com
New Member
- Joined
- Jul 30, 2015
- Messages
- 1
Been with the for many years and have always provided excellent service, good pricing and really go the extra mile to help. Their technical staff know their stuff - most of them, (had a couple of issues over the years) and always ready to sort out any problems.
nightshade
Member
- Joined
- Nov 5, 2010
- Messages
- 14
Vox has value-for-money, got fatpipe 2015 promo, now account migrated to 400GB account automatically for +/- R170 per month.
network quality is very good, latency, faster than Telkom adsl capped account, support is efficient call centre, general service is good.
network quality is very good, latency, faster than Telkom adsl capped account, support is efficient call centre, general service is good.
LJ7
Active Member
- Joined
- Jan 8, 2016
- Messages
- 38
Went with Vox for my new fibre line as they covered the installation and activation fee. Sales process was quick and easy besides a little back and forth getting my address to reflect on their system properly. But now I keep getting empty promises about when a technician will come and finish their end and install the router they provide. Been a week now and they promised be it would be done last Friday, then Monday, then today but I keep having to call them to find out why it hasn't been actioned. Still no router after the third escalation and no feedback on when it will get installed. This is quite disappointing as I previously had 1TB of data over their Fat Pipe ADSL through them when I bought a new Samsung smart TV a few years ago and was very impressed with their network and service. Also their app is terrible. Doesn't let you really do much compared to the Afrihost one for example where you can manage your line more effectively. All I can do is view how much data I've used and see/update my address details.
Hear Hear.
The support is the reason I'm considering moving to another ISP.
Also, when signing the contract, I was told that they would cover all fees. But Vumatel just came back to say that Vox won't be paying for something or the other so...there's also that
fingerprintz.mgr
Senior Member
- Joined
- Dec 21, 2009
- Messages
- 757
Value for money, stable network on 20/20Mbps Vumatel fiber.