Please rate Web Africa

Please rate Web Africa on performance (speed and latency), support and value for mone

  • 5 – Excellent (much better than expected)

    Votes: 59 31.6%

  • 4 – Good (better than expected)

    Votes: 62 33.2%

  • 3 – Fair (exactly as expected)

    Votes: 33 17.6%

  • 2 – Bad (worse than expected)

    Votes: 22 11.8%

  • 1 – Pathetic (much worse than expected)

    Votes: 11 5.9%
  • Total voters
    187
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Speed: Good. Line could sync faster, but not their fault.
Latency: Fantastic
Support: Great
Value for money: Very good on mybb 30+100GB special (10 mbps line)
Overall: Very happy.
 
Speed: 4
Latency: 4
Support: 5
Value for money: 3 - needs more robust products competitively priced uncapped/high capped products etc
Overall: 4 Would recommend.
 
Speed: fantastic
Latency: very good but does spike on occasion
Support: good
Value for money: decent
Overall: was extremely happy with WA but must say in the last 4-6 months have found that their system is not as smooth as it used to be. Used to be awesome with very little line drops but now get constant line dropping and even sometimes the account does not login correctly when starting up router and computers. It can take aboout 5 attempts to get in.

Improvement: go back to the WA speed, latency and constant connection I used to have.

Account: 10mbps home uncapped
 
Speed: 4/5
Latency: 4/5
Support: 4/5
Value for money: 3/5
Overall: Happy.

Account: 384k home uncapped
 
Running 2Mb line waiting for Telkom to upgrade to 10! Very happy with overall service and performance.
 
Speed: 1 Poor Very Poor
Latency: 1 Horrible
Support: 3
Value for money: 3
Overall: I used to rave about WA to all who asked, but for the past month or so their service has gone downhill fast. I get high latency, poor speed, disconnects. I phoned their support line and they laid blame somewhere else. They didnt listen when I told them that when I connect via my afrihost account I have no problems. Pitty, though I really enjoyed my WA account in the past. I am presently shopping for a new service provider.
 
Speed: Excellent
Latency: Excellent
Support: prompt
Value for money: great
Overall: very happy. Would recommend.

Account: 4mbps home uncapped

Download on avg 250Gb a month with no noticeable traffic prioritization.
 
Last edited:
Web Africa performs above par in my opinion

Speed: Excellent
Support: Quick
Value for Money: Good
Overall: Would Recomend them

Account 5GB
 
Voted. Speed and latency is normally very good, just during the day it drops sometimes.
 
Account: Titan ADSL 50Gb

Speed: 4
Latency: 5
Support: 5
Value for money: 4
Overall: Very good service, but would like to see less throttling on the uncapped accounts.
 
Speed: 5 (on 1mb) 1 (on 4mb)
Latency: 5
Support: 5
Value for money: 5
Overall: 5

Home Uncapped account

Been having trouble with my line stability but this is a Telkom problem. WA have been stellar with regards to support.

Now to rate Telkom...
 
speed: 5
latency: 5
support: 5
value for money: 5
overall satisfaction: 5

How can WebAfrica make me happier?
Freezone is awesome and it is great knowing that Steam purchases will very likely not affect my cap. But seeing the "Beta" label in the usage console is a little disconcerting. Is it going to go away or is it going to stay?!
 
Speed: Excellent
Latency: Excellent
Support: Excellent
Value for money: Good
Overall: Very satisified

Account: Titan Complete 3 (50GB on 4/10mbps)

It would be nice if WebAfrica could offer 3G packages with bulk discounts.
 
Speed: fantastic
Latency: fantastic
Support: very good
Value for money: excellant
Overall: very happy.

Account: 30 gig Red Africa account
 
Speed: Great - especially for STEAM downloads. I once hit close to 10mbps
Latency: No worries here
Support: I seldom have to wait long for a response to a support ticket. Props to WAJeff in particular, who helped me get started with ADSL
Value for money: Top notch
Overall: Delighted. My only regret is not opting for Titan Plan 2 now that I want to download console demos.

Account: Web Africa Titan Plan 1 [4mbps, 15Gb, Freezone, R299] :-)
 
I jumped on board when they ran the titan special. I've only experienced excellent service from WA. Their support centre agents
are always willing to help and stick with an issue until it's sorted. They actually listen to my problem, instead of just following some kind of step-by-step manual like the people from telkom does. I've also moved my line to WA, so I've had no interaction with telkom's incompetent call centres since then. The less time I have to spend talking to telkom, the better.
Their Freezone is a big bonus along with their steam servers being part of the Freezone. I use that a lot.
Their WA ADSL Usage site really makes it easy to keep track of my cap and manage it accordingly.
 
Speed: Great
Latency: very good
Support: Good
Reliability/Uptime: Great
Value for money: excellent
Overall: very happy. Would recommend.

Account: R199 30+100GB deal with 4 meg adsl line
 
Speed: Very Good
Latency: Excellent
Support: Excellent
Reliability/Uptime: Pretty good considering the standard Telkom exchange issues
Value for money: Excellent
Overall: Quite satisfied and would certainly recommend.

Account: 10mbps line with Titan Complete (25GB @ R599) & Red Deal (30GB+100GB after hours @ R199)
 
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