Plugg Uncapped ADSL Feedback

janitor@plugg said:
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thanks that is all Im after, confirmation that weekend are classified as OFF-PEAK for shaping, but what you consume during that period will indeed count against you, and possibly effect your star rating unless you only download from 23h00 to 06h00.

Lets spice things up further ;)

What about protocols? How advanced is your system?

If I download 20 GB torrents the whole weekend and get flagged, and subsequently downgraded vs watch Netflix the whole weekend (also 20 GB worth). For sake of argument, lets just say that the network is not stressed, and is experiencing average load.

Is your system advanced enough to distinguish between the two types of traffic?? There penalizing the person who is being a P2P download whore, vs someone who is watching online TV service that they paying for.
 
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Nimz said:
Janitor you may have thought that i was just arguing for no reason but,
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Not at all.

Nimz said:
This is exactly the info I wanted because most of my downloads happen at night and on weekends therefore I couldn't understand why my star rating dropped.
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Your scenario is slightly different since you are sharing your account with a friend, a friend that is pulling almost double the usage than you. So if you take the star rating out of the equation for the moment.

Concurrent sessions will compete with each other for b/w. In your case, your friend is pulling 80% of the 4096 account, leaving you with 20%, so even if you are provisioned with 5 stars, your session/connection will suffer.

-- janitor@plugg
 
janitor@plugg said:
Not at all.



Your scenario is slightly different since you are sharing your account with a friend, a friend that is pulling almost double the usage than you. So if you take the star rating out of the equation for the moment.

Concurrent sessions will compete with each other for b/w. In your case, your friend is pulling 80% of the 4096 account, leaving you with 20%, so even if you are provisioned with 5 stars, your session/connection will suffer.

-- janitor@plugg
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imho if an account is shared the connection should always be capped 50/50 to keep it fair :)

can be managed the client side quite easily, not the ISP's problem really...
 
janitor@plugg said:
Not at all.



Your scenario is slightly different since you are sharing your account with a friend, a friend that is pulling almost double the usage than you. So if you take the star rating out of the equation for the moment.

Concurrent sessions will compete with each other for b/w. In your case, your friend is pulling 80% of the 4096 account, leaving you with 20%, so even if you are provisioned with 5 stars, your session/connection will suffer.

-- janitor@plugg
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The thing is that this has never happened before ( being dropped to 1 star) we are normally on 3 stars the entire month with an average of 300GB. Irrespective of who downloaded what.

Also if an account is dropped to 1 star surely browsing should be decent - I don't expect full 4MB while on 1 star but at least 1MB speeds just for browsing.

1 star has been so bad that when browsing, pages timeout and the internet is completely unusable.
I had to call in and get a test account for a few days just so that I could browse again. This needs some serious work

Other than the above - I am happy and will schedule all my downloads to the above mentioned times
 
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imho if an account is shared the connection should always be capped 50/50 to keep it fair

can be managed the client side quite easily, not the ISP's problem really...
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This is not the issue...we understand that both lines contend for the bandwith.
My problem is how bad 1 star is - you can't do anything on 1 star
 
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Great posts here over the past 2 days. I'm in exactly the same boat in regards to weekend usage, and netflix in the evening.
Even though I didn't like being downgraded from 4 to 3 stars for no apparent reason, my Netflix streaming has not been affected much. But if I don't get HD via Netflix like normal, I do start to blame it on my star rating hence why I get irritated with the Plugg.

I've been a client for over 6 months now. If the product starts to get worse due to increased network load and higher contention ratios, that is not 'fair' on the client. Either Plugg should get more capacity, or reduce prices to reflect the lowered quality. Or I can take a hike ;)
 
Nimz said:
The thing is that this has never happened before ( being dropped to 1 star) we are normally on 3 stars the entire month with an average of 300GB. Irrespective of who downloaded what.
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We have covered that already re unusual high demand on the network this month. Some months you can do more than others, there is no way to really predict demand during a given month.

Also if an account is dropped to 1 star surely browsing should be decent - I don't expect full 4MB while on 1 star but at least 1MB speeds just for browsing.1 star has been so bad that when browsing pages timeout and the internet is completely unusable.
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Already responded on that matter.

janitor@plugg said:
Once you are down to a single star, it is advisable that you stop your downloads, especially during the day.

In your case it gets even slightly more complicated since you are sharing the account with a friend; a friend that is pulling twice as much data as you, non-stop. Your account have done 308gigs for the month, downloading all day long and that is why your star rating went down so quickly.

Your 4096 uncapped account is now shaped and classified with a super low priority. Add to that, the fact that you are connected twice having to compete for b/w with your friend, websites will take sometime to open up especially during the day when the network is busy.

-- janitor@plugg
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Hogrod said:
If the product starts to get worse due to increased network load and higher contention ratios, that is not 'fair' on the client. Either Plugg should get more capacity, or reduce prices to reflect the lowered quality. Or I can take a hike ;)
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And I agree with you fully here. Both issues are being addressed.

I have a feedback meeting early next week with IS' product manager for Plugg re pricing and update on the website (Mr Wingnut771's suggestions re the website is on the list as well).

It is easy to just upgrade, but the problem comes in that the demand might be higher than usual this month, and then suddenly next month it drops off again. At the end of the day, we still need to be able to justify upgrades based on some level of usage patterns. IPC bandwidth is not cheap and you need to make sure its scalable and makes financial sense.

Of course, losing a customer sucks even more.

-- janitor@plugg
 
Nimz said:
You don't seem to be getting my point

Anyway :erm:
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No I do.

You are unhappy because single star profiles are classified with a super-low priority. Add then the fact that you still sharing the account and having to compete for the b/w while being shaped. So it's super-low priority shared by two.

You would like single star accounts to have a slightly higher priority to make sure that you can still browse even if it means taking away b/w from other higher star ratings when it comes to shaping.

I will make a note and at the next Plugg meeting I will table that. Let's see what the rest of the clan says.

-- janitor@plugg
 
What is a little more concerning is that the Telkom upgrades are around the corner. Is this going to impact things further?
 
janitor@plugg said:
No I do.

You are unhappy because single star profiles are classified with a super-low priority. Add then the fact that you still sharing the account and having to compete for the b/w while being shaped. So it's super-low priority shared by two.

You would like single star accounts to have a slightly higher priority to make sure that you can still browse even if it means taking away b/w from other higher star ratings when it comes to shaping.

I will make a note and at the next Plugg meeting I will table that. Let's see what the rest of the clan says.

-- janitor@plugg
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hahaha yeah let me know how it goes

Maybe less strict rules or permanent 5 star ratings for clients longer than 2 years :erm: (allow me to dream) i.e - before the MWEB users flocked to Plugg and distroyed it :D
 
janitor@plugg said:
And I agree with you fully here. Both issues are being addressed.

I have a feedback meeting early next week with IS' product manager for Plugg re pricing and update on the website (Mr Wingnut771's suggestions re the website is on the list as well).

It is easy to just upgrade, but the problem comes in that the demand might be higher than usual this month, and then suddenly next month it drops off again. At the end of the day, we still need to be able to justify upgrades based on some level of usage patterns. IPC bandwidth is not cheap and you need to make sure its scalable and makes financial sense.

Of course, losing a customer sucks even more.

-- janitor@plugg
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Thanks for the feedback :)
 
techead said:
MWEB users will never, ever, survive on Plugg. They will be on 1 star within a week

LOL :D
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I disagree, IS based accounts are the best accounts to use for mass downloading, as long as you don't expect to be able to use them during business hours, because outside business hours they are great and super fast, regardless of whether you are on 1 or 5 stars.

And the above can be very easily fixed. I am planning on using a free fnb connect uncapped for business hours, not downloading too much on it, and using the IS based account for outside business hours, for the downloading.
 
Tinuva said:
I disagree, IS based accounts are the best accounts to use for mass downloading, as long as you don't expect to be able to use them during business hours, because outside business hours they are great and super fast, regardless of whether you are on 1 or 5 stars.

And the above can be very easily fixed. I am planning on using a free fnb connect uncapped for business hours, not downloading too much on it, and using the IS based account for outside business hours, for the downloading.
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+1

They are also very tolerable during the day when on anything higher than 2 stars, normally.

I do the same only for the times I'm on 1 star, or need something quick, I use my 5GB capped AH account.
 
Morning,

Just a quick note to let you know that IS experienced another DOS attack this morning aimed at a DSL subscriber for about 45 minutes. The system contained the attack although it might have slowed things slightly down for other users.

Traffic levels are back to normal again.

-- janitor@plugg
 
Just sent through the debit order fax a short while ago, how long does it usually take to verify and process?

EDIT: nvm i see it's already active even though it still says unpaid.
 
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