chappiesgum
New Member
- Joined
- Apr 30, 2024
- Messages
- 2
- Reaction score
- 0
@Afrigirl @AfriGuy
As per your previous posts on mybroadband and Facebook, a second fibre installation on the same property requires the address to be modified by adding a letter to the house/apartment number. The installation would be regarded as "new", and the premises creation would take approximately 3 business days.
Please inform as to why I have waited since receiving your initial delayed installation email on 4 April, and the reference number email (00025170) for the premises creation on 9 April, that I am still waiting for this to be completed. The call center agents are clearly incapable of maintaining communication after multiple calls made by myself, and failed to provide clarity as to why this escalation has not been dealt with the appropriate urgency, even when I presented whatever information they've requested from me.
I understand if you're unable to respond tomorrow since it's a public holiday, but should I receive no feedback and assistance, I unfortunately will not proceed with this order if this is what you consider exceptional customer service. I do not work for you, do not expect me and other potential clients to follow up personally with your fibre partnerships and make your job easier since you're clearly incapable.
As per your previous posts on mybroadband and Facebook, a second fibre installation on the same property requires the address to be modified by adding a letter to the house/apartment number. The installation would be regarded as "new", and the premises creation would take approximately 3 business days.
Please inform as to why I have waited since receiving your initial delayed installation email on 4 April, and the reference number email (00025170) for the premises creation on 9 April, that I am still waiting for this to be completed. The call center agents are clearly incapable of maintaining communication after multiple calls made by myself, and failed to provide clarity as to why this escalation has not been dealt with the appropriate urgency, even when I presented whatever information they've requested from me.
I understand if you're unable to respond tomorrow since it's a public holiday, but should I receive no feedback and assistance, I unfortunately will not proceed with this order if this is what you consider exceptional customer service. I do not work for you, do not expect me and other potential clients to follow up personally with your fibre partnerships and make your job easier since you're clearly incapable.