To be fair and really trying to be unbiased here I have to say that regarding my problem (which a lot of guys seem to also be having .) , has been an unpleasant ordeal of note.
So much so that Ive rather lost faith in the systems at Vodacom.
This unfortunately is typical of real big business employing thousands of people.
I was aggrieved at the fact that Id done almost everything possible from my side to control as accurately as possible my usage and then be billed for oob data usage ..I do this every month so as not to be surprised when the billing takes place.
What really annoyed and frustrated me was the lack of a credible explanation as to why and how this had occurred..
Vodacom were not that forthcoming in admitting there was a billing problem and therefor the only method available to me ,my account usage details on V4ME ,was not accurate for me to be able to control my usage. ie: buy additional add hocs when needed.
Feedback caller upon caller could only say that the data usage was correct from their point and that Id be charged for it.
No explanation as to how,why or how come the system failed ME,the customer.
Next step was V3G and thank goodness for this outlet being available ! We now bypassed the robot people and started getting some positive feedback and also credible explanations as to the problem.
The problem by the way I felt I was NOT at fault for.
Ultimately a compromise was reached ,not entirely in my favour,but acceptable to me under the circumstances.
Obviously Vodacom will not admit total liabilty for this ,hence the compromise..Typical big business lines..
I can say that when asking V3G for assistance,its imperative to give all relevant details such as account number,account holder,all history from your side in trying to solve the problem prior to his entrance into the matter,as well as contact persons you had already dealt with and the outcome up to that point.
Mmm..perhaps also add what the problem is from your side
Im probably a youngster in terms of having dealt with Vodacom time wise..Only 3 odd years on contract,but in excess of 10 as a PP cell user.
I have mostly been incredibly happy and could not relate to other`s complaints on this forum related to VC..
Until now.
This whole saga has NOT been about the money,but rather that if it could happen once and I paid up with no questions,it will probably happen again !!
I have advised VC to cancel my HSDPA contract and I will be going the PP route in future. Pre paid eliminates the billing stuff up problem and really also everything else that could possibly go wrong..
Big thanks to V3G for all his help here,thanks bud.
