Problems cancelling Telkom services

JetsetWilly said:
Solution is to fill out the form in the shop, make your own copy with your cellphone and record yourself handing it over to the agent. Get the store manager's name at the same time for followup... then just make sure they credit you for all the months they billed after cancellation.
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Whilst they blacklist you an try and ruin your life.
 
JetsetWilly said:
Eish... sorry to hear that. I paid the bill until they acknowledged cancellation and recommend everyone else do the same.
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I did too for 2 months before that and just stopped but I ended up being listed on itc for bad debt even though the invoice is credited. So I initially tried to move the service to my new place after which they told me there is no lines and thus need to cancel ir they can offer me LTE. So I already had the uncapped lte and decided just to cancel the line. What a battle it's been. Can't apply even for a rental property with an agency because if the default listed on my name.

Telkom is ruining my life and on the other hand Telkom Mobile is offering me an upgrade on my uncapped sim on a daily basis....
 
cavedog said:
I did too for 2 months before that and just stopped but I ended up being listed on itc for bad debt even though the invoice is credited. So I initially tried to move the service to my new place after which they told me there is no lines and thus need to cancel ir they can offer me LTE. So I already had the uncapped lte and decided just to cancel the line. What a battle it's been. Can't apply even for a rental property with an agency because if the default listed on my name.

Telkom is ruining my life and on the other hand Telkom Mobile is offering me an upgrade on my uncapped sim on a daily basis....
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It's totally unacceptable. Court and bad publicity is what they need.
 
This means they've potentially unlawfully blacklisted thousands of people and most of them are probably completely unaware.
 
mercurial said:
This means they've potentially unlawfully blacklisted thousands of people and most of them are probably completely unaware.
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Probably. No debt collector ever phoned me no email no message nothing. I did not even know until the rental agency phoned me ad declined my application due to a default on my name. I was quite surprised but I'm sure when I told her she probably said yeah thats what everyone says...

Still battling this thing with Telkom but they say it can take up to 21 working days for feedback from accounts.
 
cavedog said:
Probably. No debt collector ever phoned me no email no message nothing. I did not even know until the rental agency phoned me ad declined my application due to a default on my name. I was quite surprised but I'm sure when I told her she probably said yeah thats what everyone says...

Still battling this thing with Telkom but they say it can take up to 21 working days for feedback from accounts.
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Someone should send this thread URL to all the credit bureaus.
 
I have been farking stuggling since Feb. to cancel my ADSL line. To no avail. Bills of thousands of rands... FFS Telkom you useless bunch of retarded idiots. Worst ever.

I just now send YET ANOTHER cancelation form to their email address...but this time the farking email bounced. I got a reply:
This is a delivery failure notification message indicating that an email you addressed to email address :
-- [email protected]

could not be delivered. The problem appears to be :
-- Recipient email address is possibly incorrect

Additional information follows :
-- #5.1.0 Address rejected.

This condition occurred after 1 attempt(s) to deliver over a period of 0 hour(s).

If you sent the email to multiple recipients, you will receive one of these messages for each one which failed delivery, otherwise they have been sent

Dafuq?!

WTF do I do? :mad: :mad:
 
^^^ That email doesn't work anymore.

You can only cancel online, which doesn't guarantee cancellation either.
 
SeRpEnT said:
I have been farking stuggling since Feb. to cancel my ADSL line. To no avail. Bills of thousands of rands... FFS Telkom you useless bunch of retarded idiots. Worst ever.

I just now send YET ANOTHER cancelation form to their email address...but this time the farking email bounced. I got a reply:
This is a delivery failure notification message indicating that an email you addressed to email address :
-- [email protected]

could not be delivered. The problem appears to be :
-- Recipient email address is possibly incorrect

Additional information follows :
-- #5.1.0 Address rejected.

This condition occurred after 1 attempt(s) to deliver over a period of 0 hour(s).

If you sent the email to multiple recipients, you will receive one of these messages for each one which failed delivery, otherwise they have been sent

Dafuq?!

WTF do I do? :mad: :mad:
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Telkom has a new process for cancelling contracts
https://www.iol.co.za/news/south-af...new-process-for-cancelling-contracts-14818919

“To date, Telkom’s cancellation process has been managed via email. To improve this process, Telkom launched an online cancellation service in December 2017 which came into full effect by the end of April 2018.

During the transition period there may have been some oversights on some of the cancellation requests.

The online process has improved the cancellation process in the following ways:

The specific cancellation is created directly on the system once submitted.

Customers receive an immediate reference number which provides internal visibility to all channels, as all agents can look up the case on the system.

The online process allows for faster turnaround times.

Each service chosen to cancel receives a case number, eliminating incomplete submissions or inaccurate processing and the customer is kept updated via the system on case progress.
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Hmmph. I tried that a while ago. Logged on again now and don't see any option to Cancel. Where on earth is that? Logged onto both old and new customer portals (wtf do they have two?!) and don't see the Cancel option on either.
 
SeRpEnT said:
Hmmph. I tried that a while ago. Logged on again now and don't see any option to Cancel. Where on earth is that? Logged onto both old and new customer portals (wtf do they have two?!) and don't see the Cancel option on either.
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Log into the old portal, click on Manage My Accounts, then scroll all the way down the page until you see this, then scroll to the right with the arrow:

1.PNG

2.jpg
 
So I logged a call now - online chat - To enquire about the cancelation. First time I cancelled was in store (N1 branch) and completed all forms and they took and said they will process. three months later I am still not cancelled. Then I did online cancelation this morning. Received the reference number.

Now at first the person on chat didn't know squat about the cancellation. After giving her the number she just responded by: A consultant will contact you. Good bye. And closed the chat window. Dafuq??? So the request is still pending some moron needing to call me (which I farking now they will most definitely not do)?!!! I thought logging online was the whole procedure?

I give up. I will be VERY surprised if I get a call from this consultant and my ADSL eventually gets cancelled...
 
SeRpEnT said:
So I logged a call now - online chat - To enquire about the cancelation. First time I cancelled was in store (N1 branch) and completed all forms and they took and said they will process. three months later I am still not cancelled. Then I did online cancelation this morning. Received the reference number.

Now at first the person on chat didn't know squat about the cancellation. After giving her the number she just responded by: A consultant will contact you. Good bye. And closed the chat window. Dafuq??? So the request is still pending some moron needing to call me (which I farking now they will most definitely not do)?!!! I thought logging online was the whole procedure?

I give up. I will be VERY surprised if I get a call from this consultant and my ADSL eventually gets cancelled...
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Try this. You go through the whole online cancellation process, get your reference number. It gets emailed to you as well. Then phone Telkom and choose the options to go through to the billing department. Tell them you cancelled and give them your reference number. They will apparently escalate it. It might be worth a try.
 
The level of stupidity in their process is ridiculous.
If you do not have an online profile you cannot cancel the service directly.
In my case it is an ADSL line in the name of the business at my residential address. I cannot link it to my profile for an unknown reason and no-one is able to assist with that, so the only option left is to email [email protected] (the business cancellation email address) with copy of ID of business owner, Company registration docs and a cancellation request on company letterhead.
No confirmation is sent that the email has been received.

One has to hope the email was received, apparently the call centre cannot confirm receipt, spoke to the supervisor there as well. It takes up to 2 weeks to process apparently and the cancellation is a one month notice period.
 
Finally 1 month later they credited the money they alledge I owe. Now another case has been logged to delist my name from ITC.... This company is a piece of work honestly.
 
Call the help line and wait for a consultant.

When one answers request status of your cancellation (Whether you sent your documents or not, doesn't matter, they will NEVER find a cancellation request)

Ask if you can send the cancellation documents to her and get a direct e-mail address. Make sure to send it while she is still on the phone so she can confirm she received it. She will then escalate it with cancellations.

Wait two weeks give or take. You will receive sms and e-mail confirmation of your cancellation. Done.


If not. Repeat process.
2 months and I am cancelled. did not receive any further bills.
 
They are still trying to debit me and have threatened to hand me over to collectors. I logged onto the portal again and logged a dispute, since cancelling isn't working. I was able to cancel my landline, though, but it remains to be seen if they still try to charge me.
[MENTION=41956]cavedog[/MENTION], I'm glad you are getting there.
 
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