Dear 8ta rep
1. I do have coverage in my area according to the map; but only just. If I sign up for the deal and the performance is not desirable (for example too much packet loss or bad signal) can I return it and cancel?
2. If I do have coverage and the performance is satisfactory but in 5 months the network degrades to a point where I can't use it; can I cancel the contract due to the service not working sufficiently? If so what penalty would be applicable.
At the end of the day I am keen on signing up however I have an experience with Cell C where the coverage was there, performance was good; but it degraded to a point where it is now unusable most of the time. However credit to Cell C they have indicated they willeither refund me or freeze my service until the issue is resolved.
1. I do have coverage in my area according to the map; but only just. If I sign up for the deal and the performance is not desirable (for example too much packet loss or bad signal) can I return it and cancel?
2. If I do have coverage and the performance is satisfactory but in 5 months the network degrades to a point where I can't use it; can I cancel the contract due to the service not working sufficiently? If so what penalty would be applicable.
At the end of the day I am keen on signing up however I have an experience with Cell C where the coverage was there, performance was good; but it degraded to a point where it is now unusable most of the time. However credit to Cell C they have indicated they willeither refund me or freeze my service until the issue is resolved.