Rain connected to wrong tower

Hi we having the same issue our speeds were perfect and now all of a sudden it's connecting to a tower 2km away and we have no connection at all, we logged calls we moved the router around nothing works
 
i have a similar situation where i am connected to a tower that's not working which is far away. it sometime move to a cell tower close by which works. but than after a while goes back to the tower that does not work
 
My network is unstable, Im connected to a tower that is very far whereas there is nearby tower.Can I get assistance in changing to a different tower please
 
Good day,

Can anyone from rain assist, I am also connecting to a tower miles away versus one 600m away.

Regards
 

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I have also a same problem like everyone else, i have a tower right next to my house. However i am connected to a tower very far away from house. i have sent numerous email on my rain support but nobody ever comes back to me. frustrating i must say
 
I am having the same issue, connected to a tower behind the second closest tower to my house. Closest is ~300m, second closest in 1km, then there is one almost directly behind it ~1.8km and i am constantly connected to that one. pmed email address.
 
yaboijaded said:
I am having the same issue, connected to a tower behind the second closest tower to my house. Closest is ~300m, second closest in 1km, then there is one almost directly behind it ~1.8km and i am constantly connected to that one. pmed email address.
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I have received your PM.
 
rain_mobile said:
Good Morning @Brucelee105

May you please provide me with your email address via PM, let’s see what we can do for you
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This is exactly what happened to me. I used to get 12mb download speed a month ago, now it is two. Rain also connected me to a different tower and I asked them to connect me to a different one or something because the problem is on their side not mine. I did not change anything my side. Been strugling with this for 3 weeks now!
 
Pieter86 said:
This is exactly what happened to me. I used to get 12mb download speed a month ago, now it is two. Rain also connected me to a different tower and I asked them to connect me to a different one or something because the problem is on their side not mine. I did not change anything my side. Been strugling with this for 3 weeks now!
Click to expand...
@rain_mobile
 
Pieter86 said:
This is exactly what happened to me. I used to get 12mb download speed a month ago, now it is two. Rain also connected me to a different tower and I asked them to connect me to a different one or something because the problem is on their side not mine. I did not change anything my side. Been strugling with this for 3 weeks now!
Click to expand...
Good Morning @Pieter86

Please Pm with your email address so I can look into this for you.
 
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