RAIN Huawei 5G CPE Pro settings

i wish i could get over 90mpbs. upload struggles to hit 15. its not bad, but would love to hit the 300mpbs down and 60mbps up mark like some of you guys.
 
Morning,

My RAIN device was delivered last week thursday and since then I have yet to be able to connect to a service. I logged a call and techs have responded but have now gone silent for nearly two days now. I am just over 300m from the tower I have been told I will connect to with clear line of site and still can't connect.

For RAIN support - if they are looking at this - ticket number: 1488048.....
 
chabig said:
Morning,

My RAIN device was delivered last week thursday and since then I have yet to be able to connect to a service. I logged a call and techs have responded but have now gone silent for nearly two days now. I am just over 300m from the tower I have been told I will connect to with clear line of site and still can't connect.

For RAIN support - if they are looking at this - ticket number: 1488048.....
Click to expand...
Hi chabig,

Thanks for reaching out

I have followed up with the relevant department and have arranged for one of our team to be in touch with you to outline the next steps of your query.

Regards,
rain_mobile
 
rain_mobile said:
Hi chabig,

Thanks for reaching out

I have followed up with the relevant department and have arranged for one of our team to be in touch with you to outline the next steps of your query.

Regards,
rain_mobile
Click to expand...
Yes, please report back when or if they actually get back to you, as this reply seems like a copy past job that I have seen a couple of times, but yet to get a resolution to any problem :rolleyes:
 
Does anyone have a link to a tutorial on how to set up their router. I'm struggling this side.
 
Does anyone know whether there is a workaround/setting one can use to manually lock to a specific 5G tower from the router? I have been begging and pleading with Rain support, but my request has been "sitting with the senior engineers" for the last month.

I have two towers in my area, one of them is great, the other - not so much. I have been lucky to have stayed tethered to the decent tower for the last two weeks, but someone changed something three days back because I cannot get latched to the good tower to save my life (With a lot of persistence I can get my router to toggle long enough to do a speedtest and confirm that the tower is still there, but I get bounced right back to the rubbish tower a minute later).

As an aside, has anyone logged a complaint with ICASA? I want to get the ball rolling on that this weekend, might as well see whether getting the regulator involved gets a bit more service out of Rain.
 
modern10 said:
No I gave up. Was trying to activate and connect to a tower with no luck
Click to expand...
When did you ger the router and did you get an sms from Rain that you were activated?
Are you able to connect to activate.rain.co.za?
Is the router in or outdoors?
Are you connecting to it via WiFi or ethernet cable?
 
Last edited:
powermzii said:
When did you ger the router and did you get an sms from Rain that you were activated?
Are you able to connect to activate.rain.co.za?
Is the router in or outdoors?
Are you connecting to it via WiFi or ethernet cable?
Click to expand...
1. Yes I got the sms.
2. I can't connect to activate.rain.co.za but when I do the network test nothing happens.

Thanks for the help by the way
 
I'm assuming you've tried several spots close to windows in the house?
With tomorrow being a Sat maybe try putting it higher, like on the roof and see if you pick up signal on the CPE

Since you got the sms then the sim is provisioned now we just need to find signal
 
I must say my tower only gives me super-fast speeds only until 9 am but drops throughout the day as it is the only tower around and overcapacity is the main problem.

@Rain do you know how many sites are around cell ID : 92754276
 

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Okay so the problem I see here is a tower thing. Rain's 5g towers are not stable enough, I'm lucky to have a decent connection 90% of the time, a few times it has acted like biatch but changing the antenna index normally fixes. I wonder what rain is doing to actually get this sorted. They have so much potential but are throwing it out of the window.
 
namzsteve said:
Okay so the problem I see here is a tower thing. Rain's 5g towers are not stable enough, I'm lucky to have a decent connection 90% of the time, a few times it has acted like biatch but changing the antenna index normally fixes. I wonder what rain is doing to actually get this sorted. They have so much potential but are throwing it out of the window.
Click to expand...
Definitely, their towers and back haul are not sufficient. I am also lucky that (for now) the tower I connect to is empty and I am able to get decent speeds all day... For now
 
Cyprio said:
Im more than happy with my Rain 5G connection these days after alot of uphill and self configuration...it has finally stabalised Runs like dream over 210/Mbps for most of the day

60Mbps upload too.....
Click to expand...

Do you mind sharing a few pointers, variables to play with?

Much appreciated!
 
Rain seems to have network configuration issues.

On my 4G unlimited sim I had good connection and speeds for 3 months. On month 4 could only connect to the network for at most an hour in the day with 0 speed/connectivity.

Exact same device and same settings. I even tried the same device/settings/sim in another area 20km away and it worked perfectly fine.

After working with support for 3 weeks and explaining this to them multiple times continued receiving the same solution 3 or 4 times (copy paste support system) with the favourite the tower you are connecting to is healthy. The tower you are connected to is healthy does not mean the tower is configured correctly... in my humble opinion...

I escalated to rain COO, unfortunately by the time he responded it was month end so I decided to cancel and not have to pay for another month of no service.

Did not receive any offer to refund me for the month or try and fix the problem / retain me as a customer. Just sorry to hear I will get the technical team to do a deep dive and make sure it doesn't happen again.
 
rain_mobile said:
Hi chabig,

Thanks for reaching out

I have followed up with the relevant department and have arranged for one of our team to be in touch with you to outline the next steps of your query.

Regards,
rain_mobile
Click to expand...


Hi,

Still haven't had anyone from Rain support contact me.....?
 
It seems no matter what you choose or how its setup or if its locked. if the network is busy - the connection drops...

Cant wait for fiber
 
Hi Guys,

I found this thread and decided to get into my router. After I locked it into 5G, I see my speed tripled with no connection drops yet. I also moved from one room to another and its much better now. Doesn't make sense because when I first setup, the area where I moved it to was originally worse.
 
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