RAIN Huawei 5G CPE Pro settings

[soutie85]

Hi soutie85,

The reset button is situated under the router, where the sim card would be inserted. There is a weatherproof "plate" that you would need to unscrew from the bottom of the router which then opens up the sim slot as well as the reset button (labelled RST).

If you are still struggling, please drop us a DM with the email address linked to your rain account so we can assist.

@ rain

You guys need to try to get the 5g setup more user friendly.

 

[Assasin_Zer0]

Hi.

Not tested more going to take it back to my friends place and complete the setup.

Thanks again for the help

Cool Man no problem.
Just glad it works now.

 

[PAYBACK]

I got my premium 5G router on Tuesday and I cant get the rain optimiser to work at my flat, I have moved the router around and no luck so far, Rain website whoever says I'm within the 5G coverage, Can't seem to get hold of rain support also.
The signal for 5g is good. but I'm getting LTE speeds below 10mbs .
Anyone that had this issue, that can help.

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Depends when last they updated optimizer. It is there to give you a general indication of where NEAREST tower is and does NOT take into account the lay of the land. Login into your router with your phone and adjust router till you find best signal. Make note of the CELL ID numbers along the way. Get someone on the forum to give you CELL ID cords so you can fine tune.

 

[redleh]

Not sure if this is the right place to ask, but I am struggling with online gaming on 5G Rain.
I have the Huawei CPE modem and was wondering if there's any settings that I could change in order to make connecting with other players easier.
I play mostly on Nintendo Switch and initial searches I made pointed out that the problem was my Nat type (D), which made it very difficult to connect. Nevertheless, I am not sure how I can change that.

I appreciate any help you guys can provide.

 

[wdmyburgh]

Hi,

I need assistance with activating a 5G sim card. Can someone possibly assist or help me get in touch with someone that can?

Thanks

 

[powermzii]

Hi,

I need assistance with activating a 5G sim card. Can someone possibly assist or help me get in touch with someone that can?

Thanks

When did you get the sim card? How is the coverage in your area and where is your device located (indoors / outdoors)?

 

[wdmyburgh]

When did you get the sim card? How is the coverage in your area and where is your device located (indoors / outdoors)?

We got the sim about 3 days ago and its been in the router and online every since.

It's indoors at the moment.

Address: Mary Rd, Die Wilgers, Pretoria, 0184, South Africa

When logged into the RAIN portal everything looks fine, however when logging into the router under network details all signal readings say Not available so I'm guessing the sim is nog connecting to any network at all.

Regards

 

[powermzii]

We got the sim about 3 days ago and its been in the router and online every since.

It's indoors at the moment.

Address: Mary Rd, Die Wilgers, Pretoria, 0184, South Africa

When logged into the RAIN portal everything looks fine, however when logging into the router under network details all signal readings say Not available so I'm guessing the sim is nog connecting to any network at all.

Regards

Mmm thats concerning - mins was online and activated about 45mins after i received the device

I am assuming you have switched it off and on again? Maybe also pop the simcard out and put it back in again and see if that helps?

 

[wdmyburgh]

Mmm thats concerning - mins was online and activated about 45mins after i received the device

I am assuming you have switched it off and on again? Maybe also pop the simcard out and put it back in again and see if that helps?

Yes i heard the process should be quite seamless.

I have restarted, but have not removed the SIM as it is screwed shut.

Will try that tomorrow.

Do you perhaps know how I can get in touch with a RAIN technician to see if everything is activated with the sim card?

 

[powermzii]

There is a rain rep on here @rain_mobile - they are sometimes very active sometimes quiet - but give them a try

Goodluck

 

[wdmyburgh]

There is a rain rep on here @rain_mobile - they are sometimes very active sometimes quiet - but give them a try

Goodluck

Thanks, will give that a try.

 

[rain_mobile]

Hi,

I need assistance with activating a 5G sim card. Can someone possibly assist or help me get in touch with someone that can?

Thanks

Hi wdmyburgh,

Thanks for reaching out - we have responded to your DM and look forward to hearing from you soon

Regards,
rain_mobile

 

[DeanSteinhobel]

Hi guys.

If anyone could assist me with settings or any info regarding my CPE Pro I would really appreciate it!
My signal started to drop and I have no internet connectivity. I have tried all of the recommended settings and multiple resets.

Another strange thing, is that since I have started using the product I have never gotten more than 4mb upload.

Attached are some screenshots of speedtests and other information.

Regards,

Dean

 

[Assasin_Zer0]

Hi guys.

If anyone could assist me with settings or any info regarding my CPE Pro I would really appreciate it!
My signal started to drop and I have no internet connectivity. I have tried all of the recommended settings and multiple resets.

Another strange thing, is that since I have started using the product I have never gotten more than 4mb upload.

Attached are some screenshots of speedtests and other information.

Regards,

Dean

Howsit Dean. Welcome to rain. This is what you're stuck with now im afraid

 

[Solitude]

Hi guys.

If anyone could assist me with settings or any info regarding my CPE Pro I would really appreciate it!
My signal started to drop and I have no internet connectivity. I have tried all of the recommended settings and multiple resets.

Another strange thing, is that since I have started using the product I have never gotten more than 4mb upload.

Attached are some screenshots of speedtests and other information.

Regards,

Dean

It's happening to a lot of us now unfortunately. Don't know why.

 

[thecarblogsa]

Same here man - and rain support is like the Home Affairs of ISP's

 

[Assasin_Zer0]

 

[Squashmaster]

Yip, signal has been non existent for the past few days, stuck now I'm afraid, I never thought I would say this, but I am using a Telkom LTE as a back-up, go figure.

 

[rain_mobile]

Hi guys.

If anyone could assist me with settings or any info regarding my CPE Pro I would really appreciate it!
My signal started to drop and I have no internet connectivity. I have tried all of the recommended settings and multiple resets.

Another strange thing, is that since I have started using the product I have never gotten more than 4mb upload.

Attached are some screenshots of speedtests and other information.

Regards,

Dean

Hi Dean

Please drop us a DM with the email address linked to your rain account so that we can further investigate your query?

 

[Cyprio]

Im more than happy with my Rain 5G connection these days after alot of uphill and self configuration...it has finally stabalised Runs like dream over 210/Mbps for most of the day

60Mbps upload too.....