RAIN Huawei 5G CPE Pro settings

powermzii said:
The only optimiser i now have access to is the one that shows which tower you are connected to (on the website). (Connecting to a tower 3km away due to loadshedding)
View attachment 896048
The old optimiser that did a speedtest between router and tower has been offline for sometime now
Click to expand...
Any idea if that will come back?
I get that but the blue dot and the test is gone -I wish they can have a way to lock to towers so the client can choose the towers.That will bring down their support so the client can help themselves @rain_mobile
 
powermzii said:
The only optimiser i now have access to is the one that shows which tower you are connected to (on the website). (Connecting to a tower 3km away due to loadshedding)
Click to expand...
What speed do you get now on the 3km tower ?
 
powermzii said:
The only optimiser i now have access to is the one that shows which tower you are connected to (on the website). (Connecting to a tower 3km away due to loadshedding)
View attachment 896048
The old optimiser that did a speedtest between router and tower has been offline for sometime now
Click to expand...

Do you have backup power for the router?
 
It is now 22 days since I first reported to Rain about 5g premium speed that is less than 60 mb/s, I have reported this daily on their web page via twitter and fb, I was contacted twice to do hard reset and speed test, speed results each time in low 50's and then they are gone, i was informed via fb on 21 August that 5g tower has alarms, on it, yet they did not fix this, and can not promise when it will be fixed. They profusely apologize on twitter every 5 or so days for delays, and promise someone will assist me, nada, nothing zero zilts, today is 22 days since my 1st complaint, I am on their 5g premium package, where they promise speeds of up to 200mb/s. my nearest tower is 800 meters away, then another one 900 meters and another 1.9 km, my router is on a pole 8m up in air, and it connects randomly to all 3, 5g towers in my area, without speed going beyond 60 mb/s. I dm them on twitter daily, every second day on fb messenger, no feedback, no solution, yet on 1st of September I must pay R999. this is my latest speedtest taken at 5h30 am this morning, via LAN cable
 

Attachments

  • IMG_20200830_055245_resized_20200830_060800368.jpg
    IMG_20200830_055245_resized_20200830_060800368.jpg
    840 KB · Views: 40
  • 0s2WzQ5g.jpg medium.jpg
    0s2WzQ5g.jpg medium.jpg
    87.7 KB · Views: 38
cavedog said:
Maybe you should take a drive to the tower and test next to it to make sure it's not the tower that has an issue. The reason I'm saying that is because look at my stats basically same like yours but I get

8767556982.png


Code: 
PLMN65573
5G RSRQ-10.0dB
5G RSRP-97dBm
5G SINR7dB
5G NRULMCSNRmcsUpCarrier1:26
5G NRDLMCSNRmcsDownCarrier1Code0:1 NRmcsDownCarrier1Code1:0
Click to expand...

Getting rain soon....Looks impressive....
 
meggadon123 said:
It is now 22 days since I first reported to Rain about 5g premium speed that is less than 60 mb/s, I have reported this daily on their web page via twitter and fb, I was contacted twice to do hard reset and speed test, speed results each time in low 50's and then they are gone, i was informed via fb on 21 August that 5g tower has alarms, on it, yet they did not fix this, and can not promise when it will be fixed. They profusely apologize on twitter every 5 or so days for delays, and promise someone will assist me, nada, nothing zero zilts, today is 22 days since my 1st complaint, I am on their 5g premium package, where they promise speeds of up to 200mb/s. my nearest tower is 800 meters away, then another one 900 meters and another 1.9 km, my router is on a pole 8m up in air, and it connects randomly to all 3, 5g towers in my area, without speed going beyond 60 mb/s. I dm them on twitter daily, every second day on fb messenger, no feedback, no solution, yet on 1st of September I must pay R999. this is my latest speedtest taken at 5h30 am this morning, via LAN cable
Click to expand...
Welcome to my world -Im getting 53mb download 3mb upload on their R999 package with a 8m pole one would think you should get 400mb+ downloads. Send a msg to rain_mobile and see if they can help. Im also waiting for help as its NOT WORTH the R999. If no joy then Contact Rain's CEO as their support is beyond poor
 
ricklou001 said:
Welcome to my world -Im getting 53mb download 3mb upload on their R999 package with a 8m pole one would think you should get 400mb+ downloads. Send a msg to rain_mobile and see if they can help. Im also waiting for help as its NOT WORTH the R999. If no joy then Contact Rain's CEO as their support is beyond poor
Click to expand...

Tried to reach out to him via Twitter. No reaction as yet. I'm in same boat.
 
ricklou001 said:
Welcome to my world -Im getting 53mb download 3mb upload on their R999 package with a 8m pole one would think you should get 400mb+ downloads. Send a msg to rain_mobile and see if they can help. Im also waiting for help as its NOT WORTH the R999. If no joy then Contact Rain's CEO as their support is beyond poor
Click to expand...
Eish so u still struggling. Which tower u connecting to?. Have you tried cycling through the antenna combinations?
 
nad_isa said:
Eish so u still struggling. Which tower u connecting to?. Have you tried cycling through the antenna combinations?
Click to expand...
ricklou001 said:
Welcome to my world -Im getting 53mb download 3mb upload on their R999 package with a 8m pole one would think you should get 400mb+ downloads. Send a msg to rain_mobile and see if they can help. Im also waiting for help as its NOT WORTH the R999. If no joy then Contact Rain's CEO as their support is beyond poor
Click to expand...
I am getting frustrated beyond reason, I am in mayville Pretoria, 3 5g towers, franken ave, correli ave and steve bhiko, I cycle through all ten antenna setting locked 5g signal nothing, i am lucky if speed goes up to 70 mb/s. i tweet daily to rain, they just keep apologizing. today I do not even get pass 40mb/s, defnitely not worth the R999
 
PAYBACK said:
Tried to reach out to him via Twitter. No reaction as yet. I'm in same boat.
Click to expand...
I tried twitter facebook, dm's for 23 days now, no resolve, no help, no asistance and no real support, all they ask me on twitter is, has this issue being resolved or have you been assisted
 
ricklou001 said:
Welcome to my world -Im getting 53mb download 3mb upload on their R999 package with a 8m pole one would think you should get 400mb+ downloads. Send a msg to rain_mobile and see if they can help. Im also waiting for help as its NOT WORTH the R999. If no joy then Contact Rain's CEO as their support is beyond poor
Click to expand...
same here, router 8m up, on a pole, nearest tower 800 m away, since 9 August speed does not go beyond 70 mb/s and during day below 55 down to low ten's. reporting to rain, is useless
 
meggadon123 said:
I tried twitter facebook, dm's for 23 days now, no resolve, no help, no asistance and no real support, all they ask me on twitter is, has this issue being resolved or have you been assisted
Click to expand...
He(CEO) is too busy driving his Ferrari as to care for his customers......Telkom is bad but RAIN 's support is beyond shocking. One thing Rain must learn you cant promise to help customers and you do nothing -if you want your reputation in the mud you must have this attitude
 
Leslie Toolo from rain contacted me just now, guess what he has to say? "The tower you are connecting to is faulty, say what? no surprize, I was told on 21 August that tower is faulty, ten days later tower still not fixed. and he can not say how long it will take to fix tower. this was message send to me on 21 August 2020. RainSA is not serious about helping clients, they are too busy rolling out 5g in Cape town to fix broken towers in Pretoria
 

Attachments

  • 0s2WzQ5g.jpg medium.jpg
    0s2WzQ5g.jpg medium.jpg
    87.7 KB · Views: 21
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X