Rain is down

[Assasin_Zer0]

@rain_mobile
Finally back online .

The update i got from rain ,
Downgrade from 5G Premium to 5G Standard ,

Once i downgrade , It will sort out this issue .

So if anyone here can explain to me , How downgrading is going to fix this ,


So because i'm on 5G Premium i'll have a bad connection and fluctuating speeds but if i downgrade to standard it will automagically be sorted.

Because then clearly i'm missing something .

At the moment .



Looks like it is going ok for now .

But compared to earlier .

 

[backstreetboy]

@rain_mobile
Finally back online .

The update i got from rain ,
Downgrade from 5G Premium to 5G Standard ,

Once i downgrade , It will sort out this issue .

So if anyone here can explain to me , How downgrading is going to fix this ,


So because i'm on 5G Premium i'll have a bad connection and fluctuating speeds but if i downgrade to standard it will automagically be sorted.

Because then clearly i'm missing something .

At the moment .
View attachment 834746
View attachment 834748

Looks like it is going ok for now .

But compared to earlier .
View attachment 834758

View attachment 834752

Try putting the router on the roof.

 

[Assasin_Zer0]

Try putting the router on the roof.

LOL it's already mounted on the roof .
in fact it's been up there for a few months now .

 

[rain_mobile]

Its pretty simple, you vote with your wallet and cancel the service. Their 4G is basically ibrust at this point and it seems 5G will suffer the same fate.

Hi Ipwn 4

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[Assasin_Zer0]

Well i just got off the roof now .
and this is the best i can get ,

 

[Assasin_Zer0]

And im down again ..


F@#$^# Great ..............

 

[Misanthrope]

Hi Ipwn 4

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

We can drop all the DM's we want to it's not gonna solve anything.

Rain has 2 options since you can't resolve your problems by upgrading your infrastructure:

1. Cancel your agreement with Vodacom since they and their subscribers are the only ones benefitting from the deal and of course the bunch of greedy executives taking us for a ride.

2. Stop selling your products and hope against hope by some miracle the communication fairy solves your congestion problems before all your client's desert the sinking ship.

When will I receive any feedback on my connection problem. Last week 2 rain representatives promised me they were busy investigating but since then nothing, zilch, zero nada.

 

[Assasin_Zer0]

 

[Solitude]

View attachment 834931

I wonder if they are doing upgrades or something. Because I had the same. This while we were installing the router on the roof. But it came up just after 3. I hope yours comes up soon too.

 

[Assasin_Zer0]

I wonder if they are doing upgrades or something. Because I had the same. This while we were installing the router on the roof. But it came up just after 3. I hope yours comes up soon too.

yeah i have no idea,

 

[rain_mobile]

We can drop all the DM's we want to it's not gonna solve anything.

Rain has 2 options since you can't resolve your problems by upgrading your infrastructure:

1. Cancel your agreement with Vodacom since they and their subscribers are the only ones benefitting from the deal and of course the bunch of greedy executives taking us for a ride.

2. Stop selling your products and hope against hope by some miracle the communication fairy solves your congestion problems before all your client's desert the sinking ship.

When will I receive any feedback on my connection problem. Last week 2 rain representatives promised me they were busy investigating but since then nothing, zilch, zero nada.

Thanks for reaching out again Misanthrope and apologies for the delay. We are currently experiencing a higher influx of queries and really do appreciate your understanding.

I have followed up with the relevant department and have been assured that one of our team will be in touch with you to outline the next steps of your query.

Regards,
rain_mobile

 

[Misanthrope]

We can drop all the DM's we want to it's not gonna solve anything.

Rain has 2 options since you can't resolve your problems by upgrading your infrastructure:

1. Cancel your agreement with Vodacom since they and their subscribers are the only ones benefitting from the deal and of course the bunch of greedy executives taking us for a ride.

2. Stop selling your products and hope against hope by some miracle the communication fairy solves your congestion problems before all your client's desert the sinking ship.

When will I receive any feedback on my connection problem. Last week 2 rain representatives promised me they were busy investigating but since then nothing, zilch, zero nada.

O yes I forgot to add these posts are made possible by buying Vodacom data.

 

[ghostbunny]

Without the Vodacom roaming thing, we wouldn't have usable rain, so I guess that differs from person to person.

 

[Misanthrope]

Without the Vodacom roaming thing, we wouldn't have usable rain, so I guess that differs from person to person.

We don't have usable rain now.

 

[ghostbunny]

We don't have usable rain now.

Oh nah I meant we have usable rain because of the vodacom towers. The vodacom one we connect to is the only really good tower we have in our area. I know most of the towers they have are only 1800 band, which are congested and trash, but ours happens to be good. Just one of them...and it's 2600.

 

[Assasin_Zer0]

and so it begins

 

[Assasin_Zer0]

Connection restored .

 

[Suspect99]

 

[rain_mobile]

View attachment 835273

Hi Suspect99,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[mrlgm007]

Connection restored .
View attachment 835197

I would request for some one to come out again with different hardware that has to be a tower issue. Have you tried locking the antenna?