Rain is down

@rain_mobile
Finally back online .

The update i got from rain ,
Downgrade from 5G Premium to 5G Standard ,

1588668468185.png



Once i downgrade , It will sort out this issue .
1588668540902.png



So if anyone here can explain to me , How downgrading is going to fix this ,


So because i'm on 5G Premium i'll have a bad connection and fluctuating speeds but if i downgrade to standard it will automagically be sorted.

Because then clearly i'm missing something .

At the moment .
1588668928644.png
1588669014438.png

Looks like it is going ok for now .

But compared to earlier .
1588669316200.png

1588669099493.png
 
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Reactions: NR7
Assasin_Zer0 said:
@rain_mobile
Finally back online .

The update i got from rain ,
Downgrade from 5G Premium to 5G Standard ,

1588668468185.png



Once i downgrade , It will sort out this issue .
1588668540902.png



So if anyone here can explain to me , How downgrading is going to fix this ,


So because i'm on 5G Premium i'll have a bad connection and fluctuating speeds but if i downgrade to standard it will automagically be sorted.

Because then clearly i'm missing something .

At the moment .
View attachment 834746
View attachment 834748

Looks like it is going ok for now .

But compared to earlier .
View attachment 834758

View attachment 834752
Click to expand...
Try putting the router on the roof.
 
Ipwn 4 said:
Its pretty simple, you vote with your wallet and cancel the service. Their 4G is basically ibrust at this point and it seems 5G will suffer the same fate.
Click to expand...
Hi Ipwn 4

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?
 
rain_mobile said:
Hi Ipwn 4

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?
Click to expand...

We can drop all the DM's we want to it's not gonna solve anything.

Rain has 2 options since you can't resolve your problems by upgrading your infrastructure:

1. Cancel your agreement with Vodacom since they and their subscribers are the only ones benefitting from the deal and of course the bunch of greedy executives taking us for a ride.

2. Stop selling your products and hope against hope by some miracle the communication fairy solves your congestion problems before all your client's desert the sinking ship.

When will I receive any feedback on my connection problem. Last week 2 rain representatives promised me they were busy investigating but since then nothing, zilch, zero nada.
 
Misanthrope said:
We can drop all the DM's we want to it's not gonna solve anything.

Rain has 2 options since you can't resolve your problems by upgrading your infrastructure:

1. Cancel your agreement with Vodacom since they and their subscribers are the only ones benefitting from the deal and of course the bunch of greedy executives taking us for a ride.

2. Stop selling your products and hope against hope by some miracle the communication fairy solves your congestion problems before all your client's desert the sinking ship.

When will I receive any feedback on my connection problem. Last week 2 rain representatives promised me they were busy investigating but since then nothing, zilch, zero nada.
Click to expand...

Thanks for reaching out again Misanthrope and apologies for the delay. We are currently experiencing a higher influx of queries and really do appreciate your understanding.

I have followed up with the relevant department and have been assured that one of our team will be in touch with you to outline the next steps of your query.

Regards,
rain_mobile
 
Misanthrope said:
We can drop all the DM's we want to it's not gonna solve anything.

Rain has 2 options since you can't resolve your problems by upgrading your infrastructure:

1. Cancel your agreement with Vodacom since they and their subscribers are the only ones benefitting from the deal and of course the bunch of greedy executives taking us for a ride.

2. Stop selling your products and hope against hope by some miracle the communication fairy solves your congestion problems before all your client's desert the sinking ship.

When will I receive any feedback on my connection problem. Last week 2 rain representatives promised me they were busy investigating but since then nothing, zilch, zero nada.
Click to expand...

O yes I forgot to add these posts are made possible by buying Vodacom data.
 
Without the Vodacom roaming thing, we wouldn't have usable rain, so I guess that differs from person to person.
 
Misanthrope said:
We don't have usable rain now.
Click to expand...

Oh nah I meant we have usable rain because of the vodacom towers. The vodacom one we connect to is the only really good tower we have in our area. I know most of the towers they have are only 1800 band, which are congested and trash, but ours happens to be good. Just one of them...and it's 2600.
 
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