RAIN LTE-A: Speedtests

My speed has been extra slow since yesterday, Download Speed 0.2mbps and Upload 2.0 Mbps. I e-mailed Rain CC yesterday ,but have not heard any response . Query No:1767645

Rain, you must really do something about your Customer Service that is almost "None Existent"
 
Spalding#1 said:
My speed has been extra slow since yesterday, Download Speed 0.2mbps and Upload 2.0 Mbps. I e-mailed Rain CC yesterday ,but have not heard any response . Query No:1767645

Rain, you must really do something about your Customer Service that is almost "None Existent"
Click to expand...

I seem to get better support response on Twitter than on email.
 
Anyone with a B525-65a router ? And speed test on rain ... also if they can show me what band they using ... I can only choose 1800 and 2300
 
The wife got a Rain 5G couple weeks ago when our fibre went down, the thing has been working great. Coming today to see what people are saying about it, I guess I'll keep both for a while and see.

Laptop using Ethernet:
9604105950.png


Cell phone using 2.4 GHz WiFi:
3958423189.png


Cell phone using 5 GHz WiFi:
3958433291.png
 
So this morning I was doing speedtests on both my 4g home unlimited and the 19hr packages. The 19hr is on B618 and maxes out at 60mbps and the Home Unlimited at a standard 10-12mbps on a pocket router. When both these Routers are switched on, the 24/7 package maxes out at 30mpbs which is way beyond the 10mbps cap. When I turn off the B618 the pocket router maxes out at 12mbps again.

Anyone who knows why this is the case?
 

Attachments

  • ED19466E-48CA-455C-80E2-B4F55F978D0C.png
    ED19466E-48CA-455C-80E2-B4F55F978D0C.png
    200.8 KB · Views: 24
  • 5AF71A25-1D16-4C24-8226-40A4EBF2B2EF.png
    5AF71A25-1D16-4C24-8226-40A4EBF2B2EF.png
    204 KB · Views: 24
  • F2994150-FB25-424C-84E1-BA4B96BE81F8.png
    F2994150-FB25-424C-84E1-BA4B96BE81F8.png
    199.6 KB · Views: 23
Kaysway said:
So this morning I was doing speedtests on both my 4g home unlimited and the 19hr packages. The 19hr is on B618 and maxes out at 60mbps and the Home Unlimited at a standard 10-12mbps on a pocket router. When both these Routers are switched on, the 24/7 package maxes out at 30mpbs which is way beyond the 10mbps cap. When I turn off the B618 the pocket router maxes out at 12mbps again.

Anyone who knows why this is the case?
Click to expand...

Well it is speed capped at 10-12Mbps from the tests I did. Sometimes it it goes past the cap but I think that is just luck honestly.
 
Just off the topic....

I just bought a rain sim, will it work in a Cell C RTL30VW LTE - Home Router?
 
elriconess said:
19hr package B315
9612481345.png
Click to expand...


I have the same package and router but can only dream of getting speeds like that in Durban. If I get 2mbps I consider myself lucky......

Do you use an external antenna? I am wondering if I should even invest in one. I am waiting for fibre to be offere in my area as they have just finished installing the cables but nothing is available right now.
 
I have opened another ticket with Rain and will be lodging a complaint with ICASA once I meet their requirements for opening one.

I am considering getting another sim on the R250 package and having them run side by side. I strongly suspect they are throttling on the uncapped package. Last week the connection was great but so far this week it has turned to garbage again.
 
koogs said:
I have the same package and router but can only dream of getting speeds like that in Durban. If I get 2mbps I consider myself lucky......

Do you use an external antenna? I am wondering if I should even invest in one. I am waiting for fibre to be offere in my area as they have just finished installing the cables but nothing is available right now.
Click to expand...
I'm using an antenna.I'm getting full bars. This one:

LPDA-0092-Dual-Mount_Back-view-1-e1520498704450.png

Address: Poynting
 
faraaz93 said:
I converted my existing SIM card this morning to the 24/7 uncapped package

I don’t know what kind of a joke is this
Click to expand...
I get the same .. they have told me after a month of back / forward emails, stupid settings which make no difference, and using a high gain Mikrotik external router, that they have congestion on the towers .... So I am peeved. They know there is congestion and give the end user a f u run around at our cost instead of just admitting it. Sales of Rain for congested areas should be stopped.
 
SirFooK'nG said:
I get the same .. they have told me after a month of back / forward emails, stupid settings which make no difference, and using a high gain Mikrotik external router, that they have congestion on the towers .... So I am peeved. They know there is congestion and give the end user a f u run around at our cost instead of just admitting it. Sales of Rain for congested areas should be stopped.
Click to expand...
Well with all the negative reviews I was expecting it

however the few people in my area only have good to say

however this is crappy service from Rain

end of the day the customer shouldn’t be given opportunity to complain
 
  • Like
Reactions: SAV
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X