Rain Mobile Feedback Thread

AlphaJohn

AlphaJohn

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Joined
Sep 10, 2012
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Rain's way to make sure you do not get to limit your account once 15 day trial is done:

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Kosmik

Kosmik

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Joined
Sep 21, 2007
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Kosmik said:
I set my limits when ordered.
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It's more likely due to the coo's offer of free data to all for June. Quicker to disable a portion of the site vs code/develop something for a short period of time.

To Quote https://mybroadband.co.za/news/cellular/265857-baptism-of-fire-for-rain-mobile.html

To gain insight into the challenges facing Rain, MyBroadband spoke to the company’s chief operating offer Kartik Mistry.

....

“We will also give our customers unlimited data for June, on us. What this means is their unlimited data days will only start counting from 1 July 2018, even though they can still enjoy the benefits in June.”

Rain accepts it has not met all expectations. “However, we will always endeavour to ensure that we respect our customers, listen to them, and improve our business processes,” said Mistry.
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AlphaJohn

AlphaJohn

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Sep 10, 2012
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14,636
Kosmik said:
I set my limits when ordered.
Click to expand...

Ditto, but one thing Vodacom & MTN taught me is do not trust them to watch your limits for you.

Kosmik said:
It's more likely due to the coo's offer of free data to all for June. Quicker to disable a portion of the site vs code/develop something for a short period of time.

To Quote https://mybroadband.co.za/news/cellular/265857-baptism-of-fire-for-rain-mobile.html
Click to expand...

Explains. TX

Edit: "You must spread some Reputation around before giving it to Kosmik again." :(
 
SlowInternet

SlowInternet

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Joined
Oct 11, 2006
Messages
8,322
SlowInternet said:
The support at Rain is pathetic. Since Saturday I'm trying to resolve some issues with the Dashboard and then not being able to login.

I send several emails over the weekend and early this morning to support but no replies. All I receive it an email with a reference no.

Tried phoning a few times this morning but it takes so long to get someone to chat to. I just disconnect the call.

Since this morning I tried several times to use the Online chat. Every time I'm like 50+ in the queue and when I get to about no 5 it reconnects and I'm right back at 40 or 50+ in the queue. This afternoon I eventually got through and was told they will escalate the problem. I told them on Saturday it was already escalated. The only answer I got is "We will escalate it again" :mad::mad:
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My issue with the login problem has still not been resolved. They have now escalated it for the 3rd time. This is some of the worst customer service I have ever received. They are just as bad as Telkom.
 
Kosmik

Kosmik

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Joined
Sep 21, 2007
Messages
25,652
AlphaJohn said:
Ditto, but one thing Vodacom & MTN taught me is do not trust them to watch your limits for you.
Click to expand...

You are paying by credit card. If they overbill you, have the debit order reversed, you are fully and legally entitled to do that.
 
SlowInternet

SlowInternet

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Joined
Oct 11, 2006
Messages
8,322
OMG now I receive an email stating that my request has been resolved but I still cannot login. :mad: When I chatted to them earlier I asked to speak to a manager and was told the manager isn't available.
 
I

Inzaghi007

Well-Known Member
Joined
Mar 10, 2012
Messages
365
Received the sim today and activated. Speeds were around 15Mb down before 6pm. Now the line is equivalent to a 4Mb line during this peak time. Not ideal for me at R50/gb with this speed. Just waiting for the fibre in my area to come online. Otherwise this is a great backup package.
 
Stokstert

Stokstert

Executive Member
Joined
Jul 22, 2007
Messages
8,652
Ping: 19ms
Download: 50.36Mbps
Upload: 22.33Mbps

Not bad at all for the first speed test - Using a Mifi
 
C

crawler

Expert Member
Joined
Nov 5, 2013
Messages
1,402
2 of my 3 sims stopped working

Signal in Huawei router but won't connect

Emailed and called, no solution yet
 
D

dotcat

Expert Member
Joined
Nov 18, 2005
Messages
1,076
So had a few hours to test. 30Mb down and 1 or 2 up on most speedtests. Could not pick up 2600 band on my phone only band 3 which is 1800.

youtube seems to be limited at about 6000kbps.

Fast.com around 6-10Mbps

Definite drop in Skype call quality when running a speedtest.

So far it's decent.
 
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