Rain Mobile Feedback Thread

[Reneo]

What modem do you use? I know someone who had the same issue with those portable WiFi routers, he got a proper Huawei B618 and it connected with two bars signal, it's not great but he still manages to pull between 10-20Mbps on a good day, but never less than 5Mbps.

Try picking one up on Gumtree and see if it works, if you have the money.

Thanks for this, im using just my phone for now, i thought of getting a router when i placed my order for the sim but decided against it. Those Huawei routers are really expensive though man.

 

[Reneo]

How do you get in contact with them?

coverage@rain.co.za
support@rain.co.za

 

[Reneo]

What device do you have the SIM in? Have you tried a router with external antenna?

Iphone 6, iv had good connection at work just not at home. Havent tried a router, looking into it.

 

[dotcat]

I got bad news for you. That is a Telkom tower. You can see by the flat sector antennas which is the ones Telkom uses. Also no more than 2x2 mimo on that tower if anything due to the limit cables plugged into it.

Pretty sure it is a rain tower. Reasons:

1. Zero Telkom coverage
2. There is only 1 other tower in the town and the tower identifier code is different for Vodacom and Rain meaning they are not just broadcasting using Vodacoms tower.
3. Up until the new mini tower was installed there was no rain signal - now there is rain signal.

So seems like Rain may also use Huawei panels. https://mybroadband.co.za/news/cell...acom-mtn-telkom-cell-c-and-rain-compared.html

 

[cavedog]

Pretty sure it is a rain tower. Reasons:

1. Zero Telkom coverage
2. There is only 1 other tower in the town and the tower identifier code is different for Vodacom and Rain meaning they are not just broadcasting using Vodacoms tower.
3. Up until the new mini tower was installed there was no rain signal - now there is rain signal.

So seems like Rain may also use Huawei panels. https://mybroadband.co.za/news/cell...acom-mtn-telkom-cell-c-and-rain-compared.html

Could be but what surprised me with your screenshot is the number of cables plugged into the antenna. Not sure why Rain will roll out a new tower with no 4x4 mimo because it would mean the antenna is old.

 

[Stillie]

anyone able to access rain dashboard?

 

[Flare]

I just did, but it's on and off

 

[Flare]

Dear Rain, IT professionals are bad Customer Service Agents. Your call centre service is bad. They helped me but with too much unnecessary effort. No telephone etiquette whatsoever.

 

[Stillie]

Dear Rain, IT professionals are bad Customer Service Agents. Your call centre service is bad. They helped me but with too much unnecessary effort. No telephone etiquette whatsoever.

yea posting it on a forum that is not run by Rain will get you far.

 

[MavChat]

Dear Rain, IT professionals are bad Customer Service Agents. Your call centre service is bad. They helped me but with too much unnecessary effort. No telephone etiquette whatsoever.

You have a better chance of getting your message accross to them by attaching a note to a balloon and sending it off into the air than posting it here.

 

[joshuatree]

Does Rain go down during rolling blackouts or is it usable in certain areas maybe ?

 

[chrismine]

Does Rain go down during rolling blackouts or is it usable in certain areas maybe ?

Works here in George.

 

[Number Six]

Does Rain go down during rolling blackouts or is it usable in certain areas maybe ?

Works for about 2 hours but is about 1Mbps in Table View.

 

[Speedster]

Does Rain go down during rolling blackouts or is it usable in certain areas maybe ?

Mine goes down in Pretoria. Had a chat with them about it on Twitter and recieved the following response

we apologize for the delay, our network team has provided the below feedback, however no load shedding until further notice.

Please note that client will be affected during load shedding as the serving sites will be down

Site will be back up when power is restored or when an alternative is available

 

[Flare]

You have a better chance of getting your message accross to them by attaching a note to a balloon and sending it off into the air than posting it here.

I was making a sarcastic comment. But thanks for the tip

 

[Kosmik]

Getting quite a few disconnects this morning.

 

[MavChat]

Getting quite a few disconnects this morning.

Yup they are down completely now. - Mobile anyway. Fixed wireless is working - last week is was the other way around.

Their website shows "System Offline"

 

[kianm]

Dead here too, red light on router. Hellkom uncapped to the rescue

 

[MavChat]

It is resolved

 

[kianm]

Problems still, red light on router, no signal. Been up and down most of today.
Sometimes network comes back with like 2 bars (am usually on 5 bars)

Just sooo unstable