Rain SIM account balance question

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
64,966
We checked the Rain SIM account balance this morning, and it gave R129.04 although we did not use any data yet (0.0GB total gigs used).

Another person has also not used any data, with a R50 spend limit, and he is now told he has used R50 of R100 and has no data left.

Anyone else experiencing these problems?

Rain-Dashboard.jpg
 

Dobes

Well-Known Member
Joined
Oct 29, 2010
Messages
402
R129 is the pro rata amount for the uncapped package. They semt an email about this a couple days ago.
 

Yuu

Executive Member
Joined
Apr 3, 2006
Messages
5,006
I added the unlimited before midnight. Prorated amount perhaps?
2018-07-16_08-30-54.jpg

My maths not the best.

250/31*16 = 129.032 :confused:

Edit:
beaten by a [MENTION=105857]Dobes[/MENTION] :p:eek:
 

SlowInternet

Executive Member
Joined
Oct 11, 2006
Messages
6,616
Mine also showed R50 of R100 spend although I did not use it and my spend limit is set at R50.

Picture 2018-07-16 06_56_38.png

Now it has been amended and shows R0.20 spend of R50 limit

Picture 2018-07-16 08_37_34.png
 
Last edited:

rpm

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Thanks for clearing that up. Missed that email :eek:
 

MirageF1

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Jun 29, 2018
Messages
2,681
Used 1.29Mb so my dash (correctly) shows R50 of my R50 (1GB) limit already....

No prorata there ;)
 

Join

Well-Known Member
Joined
Jan 13, 2018
Messages
255
I also experienced issues from the control panel, I cannot made changes to my limit after numerous attempts, live chat will only escalate (usually takes days) to try and sort the issue, so now I am left not to use the sim's after trying changing the limit of the sims.

So end of the day, faulty client dashboard and we as the clients are held responsible for the billing even if their system is faulty....
 

Dan C

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Nov 21, 2005
Messages
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Still got the rest of the month free. Hopefully any dashboard/billing issues will be fixed by then :)
 

cavedog

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Oct 19, 2007
Messages
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So my balance just shot up to R179.04 after using like 10mb during peak time....

WTF I though we are paying per mb and not per gb because looks like they are charging per gb?

 

Dan C

Honorary Master
Joined
Nov 21, 2005
Messages
22,563
So my balance just shot up to R179.04 after using like 10mb during peak time....

WTF I though we are paying per mb and not per gb because looks like they are charging per gb?

LOL. I'm sure this will get sorted out soon.
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
14,405
I think there is going to be a ton of billing queries which I hope they are ready for.

If they are goung to charge per gb or part thereof then it needs to say R50 per gb billed per gb and not 5c per mb...
 

dotcat

Senior Member
Joined
Nov 18, 2005
Messages
683
So my balance just shot up to R179.04 after using like 10mb during peak time....

WTF I though we are paying per mb and not per gb because looks like they are charging per gb?

Same here- should not be using any data peak time as it has no traffic routed through it at this time. But balance shot up to R179.27
of R300.00.

5.363 GB off peak
0 GB peak
 

cavedog

Honorary Master
Joined
Oct 19, 2007
Messages
14,405
Queue tons of billing issues to follow. If they can't even get the usage right how are they going to calculate the usage that happens just before 6pm?

I reckon a lot of that usage is going to carry over to peak and be billed.
 

MirageF1

Expert Member
Joined
Jun 29, 2018
Messages
2,681
So my balance just shot up to R179.04 after using like 10mb during peak time....

WTF I though we are paying per mb and not per gb because looks like they are charging per gb?

I worked that out this am already,see my post earlier today ^^^ > https://mybroadband.co.za/vb/showthread.php/965061-Rain-SIM-account-balance-question?p=21813433&viewfull=1#post21813433

Caution is recommended here folks with your dashboards.
You all know who we dealing with, we've had a month of failed deliveries,empty promises,useless support and abysmal upload speeds!
 

justmaimane

Active Member
Joined
Mar 26, 2012
Messages
98
Capture.jpg

I see i managed to pull 6GB out the 1GB... and somehow spend limit has an extra R50.

Will monitor it again tonight during PEAK time
 
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