RARU Online

As mentioned above the shipping times especially on import items as based on our best estimates. Unless there is a major problem, like airlines strikes, bad weather, volcanoes to the like, it should be here in the estimated time period.
 
Raru said:
Only until the item are physically scanned into the warehouse and allocated to an order will you get a more accurate ETA. As mentioned above it is best to email is with your order no, so that we can probably check up on your order.
Click to expand...

Pssst - in terms of customer service, don't say "probably" ;)
 
I use takealot much more than Raru, but I once ordered a game from Raru in the morning; I kid you not, I had my game delivered on that same day in the afternoon. Delivery is more reliable than Takealot, but Takealot has Ebucks so...
 
What does the online tracking show? Otherwise you can send an email to [email protected] so that we can chase up the parcel delivery with the courier company as well for you.
 
From the tracking information it seems the courier company at a problem with the delivery address.

I humbly apologise for the inconvenience.
 
Last edited:
Good to hear. From our side next week, we will find out from the couriers why the had such as hard time with this delivery. When these type of problems arise we need to know the reasons why to try and prevent them happening again in the future.
 
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