- Jun 4, 2014
My tickets have been open for 1 month and 1 day, I regularly ask for an update but get zilch. Why do I have to DM a rep on a forum when I have 2 calls logged already?
Good day, apologies for that as we might have been experiencing high call volumes at the time. Kindly PM me your account details so I may assist.On hold for almost an hour with Axxess! I could've stayed with Telkom if I wanted this level of service!
Sort out your house, or I'm moving elsewhere.
They never Rica-ed my sim. Check yours.Exact issue I'm having, almost been a month now. Good luck. All Axxess do is send the same crap over and over. Their company tag line should be "Apologies for the delayed response".
Don't worry though, you will receive your invoice promptly and on time every month.
Good day, apologies for that. Kindly PM me your ticket refs so I may assist.Spent an hour on the phone yesterday. Got cut off twice after waiting for over 20 minutes each call owing to "High Volume of calls".
Clearly if all of us are experiencing this wait owing to high call volumes over such an protracted period, there is something fundamentally wrong. Are they technically inept of 'keeping the lights on' leading to the high call volumes, or are they understaffed to support their user base?
Have opened a ticket following my cut off calls. Will see how long takes to resolve, or even feedback what the issue is.
Hi @Snoops123, I feel sorry we've disappointed you. Please PM me your account details as I would like to find out what really went through here and investigate.Really bad service and way more expensive than other providers considering the poor service. We tried the live chat, calling, emailing, tickets, nothing works.
We are finally moving to a new ISP after all our troubles with them. Getting an upgraded line (from 40down/5up with axxess to 100down/10up with supersonic for cheaper).
We have been clients of axxess for a long time and fibre customers for the last two years. As of writing our Internet hasn't been working since last Tuesday (6d) and 90% of their techs say it's our end while 10% investigated, agreed it was their problem, said they would escalate it (it's like telkom all over again), and never heard back
We've been promised callbacks, got called twice both during working hours in which case even if we'd picked up they would have said "oh sorry we can't fix your problem unless you're on site", but we were at work so unfortunately missed their measly attempt at contact. Worst part is this has happened before and it took 20 days! To fix. And rejected our refund request - who pays over a grand for 10 days of internet? Axxess customers, that's right.
Unfortunately we are locked into a contract with them until the end of April. Asked them to release our line and said we were happy to pay for April anyway. Request rejected. Can't give us Internet and apparently even stop other ISPs from giving us Internet too.
Well done. You've just taken the red pill.Axxess is a lost cause, from customer and technical support and the quality of their service. I just completed a back-to-back speed test using a Cool Ideas test account and my Axxess account - the bandwidth and latency on the Axxess account is about 30% from what I got on Cool Ideas tests.