*READ FIRST* iBurst Billing & Customer Service Queries

WELL WELL WELL, I just got double debited AGAIN!!!!!! For sh*ts sake, it happened last month, nobody gave a sh*t and told me that my one premium was not paid and this brought it in line and they swore I wouldn't get double billed again.... Well I got billed on 1 September and 4 September again for R465 each time.... This is FOURTH time in a few months I have been double billed! I-Sh*t, listen and listen good, I am NOT going to pay R900+ each month for a 5 gig account to you thieving b@stards. I demand that you guys terminate my contract immediatly as I can not sit back and have my bank account raped every month by you guys!
 
Debits on the 1st and 3rd

Due to a manual error some subscribers have had funds incorrectly debited off their accounts. Apologies for the inconvenience. The affected subscribers will be refunded on Monday.
 
Iburst stole from me

I contacted iburst accounts department 2 weeks ago to tell them they overcharged me by R500 then i get a sms today saying that they withdrew about R1000 from my bank account!

I am extremely pissed at iburst! They treat their customers like crap!
 
Eyenstyn said:
I contacted iburst accounts department 2 weeks ago to tell them they overcharged me by R500 then i get a sms today saying that they withdrew about R1000 from my bank account!

I am extremely pissed at iburst! They treat their customers like crap!
Click to expand...

Please PM me your account details and I'll investigate.
 
After reading all these posts I am seriously considering canceling my account with iburst! This is truly unacceptable!
 
I was also double billed this morning.. Was going to buy a new PS3 control today but now with this k@k I can't. Thanks alot Iburst! They also owe me something like R50 because of all the service fees I had to pay for their double billing mistakes.
 
I really can't believe these guys, the same happened last month, and many times before that and they always assure me that it won't happen again.... This is actually theft!
 
Double billed AGAIN!

r00igev@@r said:
Due to a manual error some subscribers have had funds incorrectly debited off their accounts. Apologies for the inconvenience. The affected subscribers will be refunded on Monday.
Click to expand...

Ronald, you know that I am very grateful for the assistance that you and Gcebile give us on this Forum, but what about all the other disgruntled customers who complain on HelloPeter.com?
What about those who don't participate on either forum? Fact is iBurst Accounts Department keeps on making mistakes. For a month or two things run smoothly, then a double deduction, we **** our pants and complain, you try to save the Company face, we get a refund, things are going well for another month, but then ANOTHER DOUBLE DEDUCTION!!!

Who is iBurst's new CEO after Jannie van Zyl's sudden departure? Are the people manning the Accounts Department and HelpDesk competent enough, or are they all still in training? They keep on repeating the same mistakes and we really don't see any progress or improvement. I am tired of complaining, I am tired of iBurst double billing me, or like before, take no money at all!

Please Ronald elaborate on "a manual error" - if a proper meganism is in place, how can debit orders get submitted twice and then we have to wait for our refunds. If this was a once-off mistake - fine!, but lately this has become a recurring mistake.

I have a suggestion which could ensure that debit orders get submitted only once in a month -
select one date only to submit debit orders, make it e.g. the 1st or the 7th of a month, but stick to one date only. Maybe then this would be less effort for the Accounts people to get this right!

Apologies for shooting the messenger, who in this case, is doing a damn good job on the forum, but really I am gatvol and frustrated.
 
I agree with the above, I was an explanation of this manual error because it seems that a few of us lucky customers get double billed and our accounts raped every month while the majority of your customers get left alone.... What have I done so wrong in the past to be abused by Sh*t-Burst so much?!?!?!??!
 
JeanetteR said:
Ronald, you know that I am very grateful for the assistance that you and Gcebile give us on this Forum, but what about all the other disgruntled customers who complain on HelloPeter.com?
What about those who don't participate on either forum? Fact is iBurst Accounts Department keeps on making mistakes. For a month or two things run smoothly, then a double deduction, we **** our pants and complain, you try to save the Company face, we get a refund, things are going well for another month, but then ANOTHER DOUBLE DEDUCTION!!!

Who is iBurst's new CEO after Jannie van Zyl's sudden departure? Are the people manning the Accounts Department and HelpDesk competent enough, or are they all still in training? They keep on repeating the same mistakes and we really don't see any progress or improvement. I am tired of complaining, I am tired of iBurst double billing me, or like before, take no money at all!

Please Ronald elaborate on "a manual error" - if a proper meganism is in place, how can debit orders get submitted twice and then we have to wait for our refunds. If this was a once-off mistake - fine!, but lately this has become a recurring mistake.

I have a suggestion which could ensure that debit orders get submitted only once in a month -
select one date only to submit debit orders, make it e.g. the 1st or the 7th of a month, but stick to one date only. Maybe then this would be less effort for the Accounts people to get this right!

Apologies for shooting the messenger, who in this case, is doing a damn good job on the forum, but really I am gatvol and frustrated.
Click to expand...

I understand the frustration. Please email [email protected] They be able to shed more light on the issue.
 
I suggest ALL iBurst users who have Debit Orders, go & cancel them & set up a scheduled payment (EFT). This is going to happen again, mark my words.

;)
 
Clients that have been double debited will be refunded today.

We apologize again for the inconvenience caused.
 
eltherza said:
I've just been charged R982.23 for a 5GB account.

Firstly, how do you get 23c? I've never seen any option on iBurst that has cents.
Secondly, I have not received an invoice for this month.
Click to expand...

Looks like the invoices have been regenerated, and I've got my invoice for this month. It as R445... not R982.23 as was charged to my credit card.
 
D3x said:
I suggest ALL iBurst users who have Debit Orders, go & cancel them & set up a scheduled payment (EFT). This is going to happen again, mark my words.

;)
Click to expand...

Totally agree - if their accounthing is so "manual" that everything is a mess I wont give them debit order details - its too easy - like a blank cheque. People can just help themselves.
 
iBurst said:
Clients that have been double debited will be refunded today.

We apologize again for the inconvenience caused.
Click to expand...

You guys need to up your game a little in my opinion. Who is the Financial Manager / Director for iBurst - I think these clients need to send him some emails.
 
Bosvark@ said:
Totally agree - if their accounthing is so "manual" that everything is a mess I wont give them debit order details - its too easy - like a blank cheque. People can just help themselves.
Click to expand...

Very reason I used my credit card... Ironically it's QUICKER for me to drive to iBurst's offices than it is to phone them and get an answer. I find it much more productive actually going in - which I'll be doing tomorrow. If they can not justify nor refund the overcharged amount (R537.23) I'll be reporting credit card fraud, which is taken more seriously than incorrect debt orders.
 
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