*READ FIRST* iBurst Billing & Customer Service Queries

Wait until the amount goes down, go to the bank and tell them to reverse it. Doesn't cost you anything but will cost iBurst
 
Worf said:
Hi, If you have a absa bank account and internet banking, you can actaully block the debit order yourself. I've done it a few times already and it great, nice thing is you can unblock when you need to.
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I'm with FNB, they didn't say anything about me being able to do it myself, but I'll check in my online banking anyway, just to make sure.
 
Chunkyfeather said:
I say go with what Valis said.
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I think that might be the only option... what a shlep!!

Chunkyfeather said:
Flip, someone needs to do something about iburst, this overbilling is getting a bit much hey. Surely the consumer has rights?
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I totally agree!! I've done a lot of research (too little, too late unfortunately) on this... and there are a lot of unhappy people... wish there was someone protecting us against this...
 
ferdie10 said:
Wait until the amount goes down, go to the bank and tell them to reverse it. Doesn't cost you anything but will cost iBurst
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It would be nice to stick it to them just a little... (evil smile), but I'm looking for a long term solution. Going to the bank once or twice a month for this will really annoy me more than the pleasure I'll get from costing them a bit of money :)
 
I had a similar experiance with ADT. It was a nightmare trying to get the service cancelled. I had a Capitec account that i was no longer using. I then called ADT telling them that I have changed my bank account and the gave them my Capitec account number. They changed the account number on their system and proceeded to close the capitec account. No more ADT debit orders as they had an account number on their system that did not exist.

You might have a problem with certain service providers black listing you if the debit order is returned. I have not had this issue with ADT.
 
Iburst billing overcharge

I got charged close to a R1000 on my monthly bill which should be R350 normally. They charged me triple for uncapped services. I tried calling them after 8:00 this morning but there were no accountants available. I sent them an email instead. Considering the last email that they responded to was 2 weeks late which caused even more confusion on the matter, I will rather call them again tomorrow.
 
Welcome to my world, they took out more than R900 instead of my normal R450 odd in the begining of the month and now they are saying I owe a third payment and won't budge on this one. It's a scam, I am really keen to take them to court very soon.
 
Welcome to my world, they took out more than R900 instead of my normal R450 odd in the begining of the month and now they are saying I owe a third payment and won't budge on this one. It's a scam, I am really keen to take them to court very soon.
 
I wait in anticipation to see if the FD of Iburst calls me back about the double debt, double charge and over charges on my account.
 
Lea84 said:
Like many others, I have been double billed this month. After talking to my bank, they advised me that iburst can cancel the debit order on their side.
Seeing as iburst can just charge any amount they want, whenever they please, I can't give the bank an actual amount to block.

I am very frustrated. I was put on hold this morning for an hour, after I was transferred to the Credit Admin department at the head office. I hung up after an hour and have been trying relentlessly to get a hold of someone who can help me since Friday.

A support agent told me that they'll phone me back.... I'm not going to hold my breath.

That's all that I want, to get iburst's sticky fingers out of my bank account. I don't trust them, I'll pay manually!

iBurst: My bank account is NOT your private little piggy bank where you can withdraw money!! You are in breach of contract!!
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Hi,

Please send me your iBurst account number or username and i'll escalate to our accounts department for you.
 
JasonX said:
I am all of out of ideas. I have been trying to get my address details updated with Iburst since I don’t know when. Last week I emailed and phoned and was promised that my correct address would be displayed on my new invoice for August. And it wasn’t, phone again this morning and I was told that my September invoice would be correct. So I promise you come September it’s still not going to be ok.

This is absolutely ridiculous. This has been going on for 3 years. I sent emails, get replies that everything was corrected on their system and that my new invoice is attached and guess what nothing is attached. I reply saying you forgot to attach the invoice and then it’s just quiet again.

Like I said all out of ideas.
:twisted:
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Hi,

Please send me your details and i'll look into it for you.
 
Eyenstyn said:
I got charged close to a R1000 on my monthly bill which should be R350 normally. They charged me triple for uncapped services. I tried calling them after 8:00 this morning but there were no accountants available. I sent them an email instead. Considering the last email that they responded to was 2 weeks late which caused even more confusion on the matter, I will rather call them again tomorrow.
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If you haven't been assisted please send me your iBurst account number i'll have a look into it for you.
 
iBurst said:
If you haven't been assisted please send me your iBurst account number i'll have a look into it for you.
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Thank you for the response. I was able to contact an iburst accountant today to rectify the issue. The fee was corrected and the overcharges were withdrawn.
 
MY CONTRACT HAS EXPIRED AND I CANCELED IBURST AND GET A SMS SAY MY ACCOUNT IS TO BE DEBITED TODAY. TRIED TO CALL CUSTOMER CARE BUT IT THEY ARE STRIKING OR NOT WORKING AT ALL?
 
vinothan said:
MY CONTRACT HAS EXPIRED AND I CANCELED IBURST AND GET A SMS SAY MY ACCOUNT IS TO BE DEBITED TODAY. TRIED TO CALL CUSTOMER CARE BUT IT THEY ARE STRIKING OR NOT WORKING AT ALL?
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Welcome to MyBroadband.

Please follow the steps on the first page of this thread.

PS: The Caps Lock key is on the left-hand side of your keyboard, next to the letter 'A'.
 
vinothan said:
MY CONTRACT HAS EXPIRED AND I CANCELED IBURST AND GET A SMS SAY MY ACCOUNT IS TO BE DEBITED TODAY. TRIED TO CALL CUSTOMER CARE BUT IT THEY ARE STRIKING OR NOT WORKING AT ALL?
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Vinothan,

Please send me your iBurst account number or username and i'll investigate for you.
 
Iburst just debited my bank account for R970.00 and I do not for what? Iburst are just a banch of crooks and liars. My contract expired in July but it seems I will continue pay for until god knows when? I complained on hellopeter but iburst does not care about there customers and just let them debit my account one more time I will take them to court.
 
I've just been charged R982.23 for a 5GB account.

Firstly, how do you get 23c? I've never seen any option on iBurst that has cents.
Secondly, I have not received an invoice for this month.
 
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