*READ FIRST* iBurst Billing & Customer Service Queries

Obsidian and Dodgerpixie,

Please PM me your iBurst account number or Username and i'll investigate for you.
 
I have not been in here for sometime but clearly some things don't change... Hahahahaha

Call iBurst and ask someone in accounts to delete a few digits from your account number field on their terrible billing system. I hope wireless tech like Cell-C sink iBurst and if you work for iBurst, I suggest you start looking for another job now already.
 
Hi, i have sent my details and spoken to the support center and am still getting no where, does iBurst plan on actually sorting this out? Might i remind you that what you have done is Illegal, and i expect a prompt resolution to this.
 
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The_Interconnect_Guru said:
I have now received a letter stating that I will be handed over for not paying my IBurst account, the funny thing, I canceled it 3 years ago and it was a month to month contract. I have decide to take legal action and use the press to the full extent to expose IBurst for what they have done, which paramounts to blackmail, defamation. If you have a similar problem please PM me, I plan and a class action as well as putting up a website exposing them, Its no surprise that they are bankrupt.
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Im going trough the exact same thing, canceled my iburst the middle of the year, they still deducted my account for 2 month afterwards, finally got them to refund me, but got this snotty letter from a debt collection company they use the begining of the week stating I owe them R1240 or els they will black list me, PLEASE LET ME KNOW IF YOU GET THIS SORTED!!!
 
I think it will.

I suggest you rather cancel it. You need to give them a full calendar months notice (01st December) and move over to any other wireless provider. I suggest you rather go the Cell-C route. Be sure to call in like I did and force someone to delete a few digits from your account details, its the only way.
 
Prometheas said:
I would just like to enquire, my Iburst contract is expiring next month in December, will it automatically go over to month to month?
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Prometheas,

Yes your 24 month contract will automatically go over to Month to Month when it expires.
 
iBurst refund issues

Now why is it when a company has to refund somebody money it takes such a long time?
I requested a termination of my account in the middle of october. But according to iburst it could only be terminated at the end of november. So i accepted that, and then changed my package from the R955 p/m one to the lowest possible one, as i was not going to pay for that and adsl, which became active last month. My account was immediately downgraded and it reflected on my daily data email. However come billing time, i get billed the R955 instead of the new price of R49 or something. I then call to get it sorted out and apparently it was not reflecting, but they would follow it up. I checked my account today for the refund, but nothing, so i called iburst and nothing has been done about it. So they requested a refund today, which will take 2-3 weeks to process.

Seriously, what gives iburst accounts?
 
Vega said:
Now why is it when a company has to refund somebody money it takes such a long time?
I requested a termination of my account in the middle of october. But according to iburst it could only be terminated at the end of november. So i accepted that, and then changed my package from the R955 p/m one to the lowest possible one, as i was not going to pay for that and adsl, which became active last month. My account was immediately downgraded and it reflected on my daily data email. However come billing time, i get billed the R955 instead of the new price of R49 or something. I then call to get it sorted out and apparently it was not reflecting, but they would follow it up. I checked my account today for the refund, but nothing, so i called iburst and nothing has been done about it. So they requested a refund today, which will take 2-3 weeks to process.


Seriously, what gives iburst accounts?
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Vega,

Refunds take 7 business days to process and not 2-3weeks as you were advised.

Please send me your iBurst account number or Username and i'll try and speed up the process for you.
 
Thanks so much. Well that was what the lady at the accounts dept told me. Will send PM.
Thanks again.
 
Thanks Gcebile, i received my refund today. Great service from you, and it is really appreciated.
 
So after months since the last incompetent phase of iburst billing incompetence and having a "no debit" agreement in place I burst decided yet again to start their incorrect billing practice.

So after emailing & telling them about their little fraudulent unauthorized debit, demanding that it gets refunded immediately, I get a mail back saying yeah its was incorrect, bla bla. But unfortunately they can't have a no debit account bla bla bla and they will put that debit towards credit.

Like hell it will, I just came of a 5- months worth of credit due to the last bit of iburst's incompetence, I want this money returned immediately or I will forward this matter to my banks fraud department!

Now unfortunately for me I cant just close this account because I gave my mother this modem to use as it’s the only means of communication for her.

***it man Iburst you suck!
 
88RSI said:
So after months since the last incompetent phase of iburst billing incompetence and having a "no debit" agreement in place I burst decided yet again to start their incorrect billing practice.

So after emailing & telling them about their little fraudulent unauthorized debit, demanding that it gets refunded immediately, I get a mail back saying yeah its was incorrect, bla bla. But unfortunately they can't have a no debit account bla bla bla and they will put that debit towards credit.

Like hell it will, I just came of a 5- months worth of credit due to the last bit of iburst's incompetence, I want this money returned immediately or I will forward this matter to my banks fraud department!

Now unfortunately for me I cant just close this account because I gave my mother this modem to use as it’s the only means of communication for her.

***it man Iburst you suck!
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Can you please send me your iBurst account number or Username and i'll escalate this matter for you.
 
Ag someone did mail me informing me that they will refund me, or I hope so because the spelling and grammar is so bad that's its actually difficult to understand the emails sometime -flippen pathetic man!

Just a few of the gems:
"as you not with this amount to be used for December subscription"
"be advised that a refund request has been submitted as the was a balance of R32.00 that was support to be collected"

Look I spell like my ass that's why I use a spell checker, with this caliber of people working @ iburst it's no surprise that things are heading south very quickly!
 
88RSI said:
Ag someone did mail me informing me that they will refund me, or I hope so because the spelling and grammar is so bad that's its actually difficult to understand the emails sometime -flippen pathetic man!

Just a few of the gems:
"as you not with this amount to be used for December subscription"
"be advised that a refund request has been submitted as the was a balance of R32.00 that was support to be collected"

Look I spell like my ass that's why I use a spell checker, with this caliber of people working @ iburst it's no surprise that things are heading south very quickly!
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Good day,

Can you kindly send me the original email so that i can address it with the person who sent it to you.

Thank you.
 
I've forwarded those mails to you this morning.

Tell me, last time we went thru this billing exercise we came to an agreement that there would be no debit in place, instead I would EFT whatever I was due, from what I read in those emails that's not an option, can you please shed some light on this?
 
These losers are still sending me an invoice for 1 cent every couple of months (for the last two years). Funny thing is that I was paying by debit order so I'm not sure why there is one cent outstanding. Though this is funny and highlights once again their ineptness I am concerned about the fact that my account is still active on their system. So iBurst please clean up your system of old cases.
 
VJB 449 said:
These losers are still sending me an invoice for 1 cent every couple of months (for the last two years). Funny thing is that I was paying by debit order so I'm not sure why there is one cent outstanding. Though this is funny and highlights once again their ineptness I am concerned about the fact that my account is still active on their system. So iBurst please clean up your system of old cases.
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VBJ,

I have escalated this matter to our Billing Manager he's looking into it as you shouldn't be receiving an invoice for 1 cent.
Kindly send me your iBurst account number or Username.
 
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