Our Accounts Manager will contact you shortly as your query was escalated to the Accounts Department before.
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Question of the Day: How do you normally pay for purchases in stores?
*READ FIRST* iBurst Billing & Customer Service Queries
- Thread starter iBurst
- Start date
Our Accounts Manager will contact you shortly as your query was escalated to the Accounts Department before.
Aquila ka Hecate
Executive Member
Funny how one has to make an absolute scene to persuade a person to do their job, sometimes, isn't it?
However, I am not joking about handing iBurst Accounts Department over to our attorney. I have given them 10 days to rectify this matter or be handed over.
Their demands amount to fraud and attempted fraud, attempted extortion and defamation of character.
I urge anyone who has been similarly treated by this department to follow suit, and institute legal proceedings against them. It's the only way they might learn to do business correctly.
Aquila ka Hecate
Executive Member
I went to Screamer after we cancelled with iBurst.
Accounts Department heaven! Not a single incorrect/pulled out of their arse billing.
Now my blood is starting to boil, iBoss crap ass system seems to have been double billing me for my Credit data purchases!!!
eltherza
Expert Member
Latest invoice incorrectly shows that I didn't pay last months amount. 
It was taken off, so what must I do now to get a correct invoice and not be over billed?
It was taken off, so what must I do now to get a correct invoice and not be over billed?
Latest invoice incorrectly shows that I didn't pay last months amount.
It was taken off, so what must I do now to get a correct invoice and not be over billed?
Get an online statement showing the money transfer from your bank account to theirs.
There billing system sucks big donkey balls because they send it to you in the middle of the month to pay for next months usage when you haven't even finished this month.
Igajim
Member
- Joined
- Mar 16, 2011
- Messages
- 28
- Reaction score
- 0
I've had a nightmare dealing with iBurst's billing department. I'm not sure HelloPeter would help but going there after this little rant .
I had a few months of brilliant uninterrupted surfing but when I needed to use iBurst for VPN they said they couldn't help me. I examined my options and 3G seemed to be the only other option as Telkom doesn't know when their five year infrastructure problem will solve itself and Neotel can't tell me why their little shaded area on the map doesn't quite reach my neighbourhood - and it seems never will!
So I'm stuck - with crappy interrupted signal and with a three year billing problem with iBurst.
They've handed me over to lawyers after I sold my modem router to my uncle, asked iBurst to transfer my month to month contract to him failing which cancel mine - they did neither.
Instead they signed him up for a nice new expensive package and billed me for another month.
Roll forward one month: I phone iBurst: "You've deducted an amount off my account. Why did you?"
"Sir, It appears we're too stupid to take written instruction from nice customers like you and will carry on billing you."
"Great, please cancel my debit order and month to month contract as of the date on my original message!"
"Sir, we can't do that, you have to fill in a form stating that you're cancelling you month to month."
"ARGH, you should've told me that earlier."
Kippie here sends a fax and email: "Please cancel my debit order/contract/throw away my contract and kindly remove my (bank returned) amount from your billing system. Thanks."
Wait for it...
Not happened. Kippie assumes all is well and life carries on for 5 more months as I've blocked the iBurst debit order.
Kippie here notices one day theres a letter from iBurst in his mailbox - which miraculously arrived there in the first place as the majority of the details and address are incorrect.
"Sir, kindly pay for the three months of usage from March to May Roughly R 1800 worth. Failing which you'll hear from our lawyers!"
SIGH... Kippie here fights some more - people have left iBurst - no-one know who, what, where, when or if their accounts department will improve any time soon.
Roll forward three years odd: I get an SMS from above mentioned Lawyer! ARGH!
"ACCOUNT UNDER REVIEW.Pholosa on behalf of IBURST Acc No W0010307.R2,220.68 due by 05MAR11.Call 0116863100"
What now? Do I call this idiot and raise my blood pressure or what?
iBurst can't even learn from mistakes and correct them so what's the point? The amount of R2220 doesn't even warrant me getting a lawyer involved. M
Possibly I should just have some fun with blogs and display the entire conversation between myself and iBurst's inept billing department for the world to see. Okay, maybe not the world, but prospective iBurst clients doing some research or fellow iRate ex-iBurst clients such as yours truly.
.I had a few months of brilliant uninterrupted surfing but when I needed to use iBurst for VPN they said they couldn't help me. I examined my options and 3G seemed to be the only other option as Telkom doesn't know when their five year infrastructure problem will solve itself and Neotel can't tell me why their little shaded area on the map doesn't quite reach my neighbourhood - and it seems never will!
So I'm stuck - with crappy interrupted signal and with a three year billing problem with iBurst.
They've handed me over to lawyers after I sold my modem router to my uncle, asked iBurst to transfer my month to month contract to him failing which cancel mine - they did neither.
Instead they signed him up for a nice new expensive package and billed me for another month.
Roll forward one month: I phone iBurst: "You've deducted an amount off my account. Why did you?"
"Sir, It appears we're too stupid to take written instruction from nice customers like you and will carry on billing you."
"Great, please cancel my debit order and month to month contract as of the date on my original message!"
"Sir, we can't do that, you have to fill in a form stating that you're cancelling you month to month."
"ARGH, you should've told me that earlier."
Kippie here sends a fax and email: "Please cancel my debit order/contract/throw away my contract and kindly remove my (bank returned) amount from your billing system. Thanks."
Wait for it...
Not happened. Kippie assumes all is well and life carries on for 5 more months as I've blocked the iBurst debit order.
Kippie here notices one day theres a letter from iBurst in his mailbox - which miraculously arrived there in the first place as the majority of the details and address are incorrect.
"Sir, kindly pay for the three months of usage from March to May Roughly R 1800 worth. Failing which you'll hear from our lawyers!"
SIGH... Kippie here fights some more - people have left iBurst - no-one know who, what, where, when or if their accounts department will improve any time soon.
Roll forward three years odd: I get an SMS from above mentioned Lawyer! ARGH!
"ACCOUNT UNDER REVIEW.Pholosa on behalf of IBURST Acc No W0010307.R2,220.68 due by 05MAR11.Call 0116863100"
What now? Do I call this idiot and raise my blood pressure or what?
iBurst can't even learn from mistakes and correct them so what's the point? The amount of R2220 doesn't even warrant me getting a lawyer involved. M
Possibly I should just have some fun with blogs and display the entire conversation between myself and iBurst's inept billing department for the world to see. Okay, maybe not the world, but prospective iBurst clients doing some research or fellow iRate ex-iBurst clients such as yours truly.
Igajim
Member
- Joined
- Mar 16, 2011
- Messages
- 28
- Reaction score
- 0
Sorry, five more cents. To make matters worse I'm stuck paying Vodacom and MTN a combined total of 3000 per month for my and my fiance's surfing habits.
Sometimes there is a happy customer...
I have good signal, good speeds, love the mid month top-ups and midnight to morning discounts that basically doubles my data (my 2Gig becomes 8Gig that way - for only R257 a month.. yay!!).
However, always reading about the accounts problems, I dreaded the day..... and today was the day.
I had to contact the billing dept. because of a double charge (i pay manually but a debit order also went through for the same thing) and what a pleasant surprise I got!
I got through to a girl by the name of Zinthle (not sure of spelling) and she was so sharp! My problem got sorted in a matter of minutes. Did I mention how courteous and friendly she was..?
So big cudo's to Zinthle in the accounts dept for really excellent service
(if any of her bosses wants to check on it, my REF: 406538)
I have good signal, good speeds, love the mid month top-ups and midnight to morning discounts that basically doubles my data (my 2Gig becomes 8Gig that way - for only R257 a month.. yay!!).
However, always reading about the accounts problems, I dreaded the day..... and today was the day.
I had to contact the billing dept. because of a double charge (i pay manually but a debit order also went through for the same thing) and what a pleasant surprise I got!
I got through to a girl by the name of Zinthle (not sure of spelling) and she was so sharp! My problem got sorted in a matter of minutes. Did I mention how courteous and friendly she was..?
So big cudo's to Zinthle in the accounts dept for really excellent service
(if any of her bosses wants to check on it, my REF: 406538)
Sometimes there is a happy customer...
I have good signal, good speeds, love the mid month top-ups and midnight to morning discounts that basically doubles my data (my 2Gig becomes 8Gig that way - for only R257 a month.. yay!!).
However, always reading about the accounts problems, I dreaded the day..... and today was the day.
I had to contact the billing dept. because of a double charge (i pay manually but a debit order also went through for the same thing) and what a pleasant surprise I got!
I got through to a girl by the name of Zinthle (not sure of spelling) and she was so sharp! My problem got sorted in a matter of minutes. Did I mention how courteous and friendly she was..?
So big cudo's to Zinthle in the accounts dept for really excellent service
(if any of her bosses wants to check on it, my REF: 406538)
Thank you Bielie for the positive feedback
I have forwarded your compliment to Zinhle's manager.
I've had a nightmare dealing with iBurst's billing department. I'm not sure HelloPeter would help but going there after this little rant
I had a few months of brilliant uninterrupted surfing but when I needed to use iBurst for VPN they said they couldn't help me. I examined my options and 3G seemed to be the only other option as Telkom doesn't know when their five year infrastructure problem will solve itself and Neotel can't tell me why their little shaded area on the map doesn't quite reach my neighbourhood - and it seems never will!
So I'm stuck - with crappy interrupted signal and with a three year billing problem with iBurst.
They've handed me over to lawyers after I sold my modem router to my uncle, asked iBurst to transfer my month to month contract to him failing which cancel mine - they did neither.
Instead they signed him up for a nice new expensive package and billed me for another month.
Roll forward one month: I phone iBurst: "You've deducted an amount off my account. Why did you?"
"Sir, It appears we're too stupid to take written instruction from nice customers like you and will carry on billing you."
"Great, please cancel my debit order and month to month contract as of the date on my original message!"
"Sir, we can't do that, you have to fill in a form stating that you're cancelling you month to month."
"ARGH, you should've told me that earlier."
Kippie here sends a fax and email: "Please cancel my debit order/contract/throw away my contract and kindly remove my (bank returned) amount from your billing system. Thanks."
Wait for it...
Not happened. Kippie assumes all is well and life carries on for 5 more months as I've blocked the iBurst debit order.
Kippie here notices one day theres a letter from iBurst in his mailbox - which miraculously arrived there in the first place as the majority of the details and address are incorrect.
"Sir, kindly pay for the three months of usage from March to May Roughly R 1800 worth. Failing which you'll hear from our lawyers!"
SIGH... Kippie here fights some more - people have left iBurst - no-one know who, what, where, when or if their accounts department will improve any time soon.
Roll forward three years odd: I get an SMS from above mentioned Lawyer! ARGH!
"ACCOUNT UNDER REVIEW.Pholosa on behalf of IBURST Acc No W0010307.R2,220.68 due by 05MAR11.Call 0116863100"
What now? Do I call this idiot and raise my blood pressure or what?
iBurst can't even learn from mistakes and correct them so what's the point? The amount of R2220 doesn't even warrant me getting a lawyer involved. M
Possibly I should just have some fun with blogs and display the entire conversation between myself and iBurst's inept billing department for the world to see. Okay, maybe not the world, but prospective iBurst clients doing some research or fellow iRate ex-iBurst clients such as yours truly.
Igajim,
I have escalated your query to our Account's Department Manager.
Iburst billing cock up.
I honestly don't know what to do with about this company and there endless billing issues.
Yesterday I pulled my credit report from Transunion. Went through the report and everything look perfect, coming to the end of the document, to my surprise there it is, in RED I am 150+ days behind on my account and Iburst. What the hell!!! For crying out load I have a debit order.
Every single month they send me the wrong statements and invoices. Last month after numerous phone calls and emails I was told that this month everything will be fine. And its not. They don't debit my account for two months then all of a sudden they debit it with amounts that do not even make sense. Sometimes my invoices even state that they owe me money.
How can they just report me as a slow payer on the ITC. Surely there must be something we as customers can about this company.
If you experience the same issue as me I would advise you to pull your credit report from transunion. Might be suprised.
Well, I have spend 30min on the phone with them this morning. Eventually I was able to speak to some sort of manager which said they will sort it out today and will let me know the status.
So lets see...
I honestly don't know what to do with about this company and there endless billing issues.
Yesterday I pulled my credit report from Transunion. Went through the report and everything look perfect, coming to the end of the document, to my surprise there it is, in RED I am 150+ days behind on my account and Iburst. What the hell!!! For crying out load I have a debit order.
Every single month they send me the wrong statements and invoices. Last month after numerous phone calls and emails I was told that this month everything will be fine. And its not. They don't debit my account for two months then all of a sudden they debit it with amounts that do not even make sense. Sometimes my invoices even state that they owe me money.
How can they just report me as a slow payer on the ITC. Surely there must be something we as customers can about this company.
If you experience the same issue as me I would advise you to pull your credit report from transunion. Might be suprised.
Well, I have spend 30min on the phone with them this morning. Eventually I was able to speak to some sort of manager which said they will sort it out today and will let me know the status.
So lets see...
MvanHeerden
Well-Known Member
They debited my account with R397 and R599 this month. Still waiting for this to be sorted!
JasonX please send me your iBurst account details so i can follow up for you.
MvanHeerden , our accounts department is busy with your query.
MvanHeerden , our accounts department is busy with your query.
Since 2005 your accounts department has been a mess
I have been using iBurst since 2005 and I have to say that your accounts department is breaking new ground in terms of incompetence all the time. The latest thing I'm getting every couple of months is an SMS threatening to cut me off as my account is in arrears, even though I've paid the same as always.
A simple request to have my invoice sent to a different email address and my daily bandwidth usage emails get changed to that address, invoices still go to the old one.
If I try to contact the accounts department, I can never get through at the first attempt, I get put on hold until I hang up, phone again and complain and then sometimes get through.
I have been using iBurst since 2005 and I have to say that your accounts department is breaking new ground in terms of incompetence all the time. The latest thing I'm getting every couple of months is an SMS threatening to cut me off as my account is in arrears, even though I've paid the same as always.
A simple request to have my invoice sent to a different email address and my daily bandwidth usage emails get changed to that address, invoices still go to the old one.
If I try to contact the accounts department, I can never get through at the first attempt, I get put on hold until I hang up, phone again and complain and then sometimes get through.
Billing department a tapedeck in the closet?
I received an SMS saying I owe money on my account.
Looking at my bill, An unknown charge of R30 was debited twice over the last 2 months, resulting in a R43 outstanding amount.
I have tried calling their billing dept more than once, but cannot reach them and after about 8 min of holding and scratchy music, the call gets dropped. Again.
Transaction no B2270688 and B2423009
At this rate, querying the bill will cost me more in call charges than the disputed amount.
I received an SMS saying I owe money on my account.
Looking at my bill, An unknown charge of R30 was debited twice over the last 2 months, resulting in a R43 outstanding amount.
I have tried calling their billing dept more than once, but cannot reach them and after about 8 min of holding and scratchy music, the call gets dropped. Again.
Transaction no B2270688 and B2423009
At this rate, querying the bill will cost me more in call charges than the disputed amount.
Bumblebee and GavinHRC,
Can you please send me your iBurst account number or Username so i can investigate for you.
Apologies for the bad experience you've had.
Can you please send me your iBurst account number or Username so i can investigate for you.
Apologies for the bad experience you've had.