*READ FIRST* iBurst Billing & Customer Service Queries

I see I still haven't been refunded, can you perhaps supply me with a name of someone in accounts whose hand I can come hold so they can do their job lol

Well done I burst, keep up the stunning work, your already the poster boy for incompetence, if I worked there I'd be so embarrassed I'd rather tell people that I worked for SARS.

Ah well guess I start looking into some alternative way for my MIL to be connected because life is to short to keep on playing these little games with Iburst.
 
88RSI said:
I see I still haven't been refunded, can you perhaps supply me with a name of someone in accounts whose hand I can come hold so they can do their job lol

Well done I burst, keep up the stunning work, your already the poster boy for incompetence, if I worked there I'd be so embarrassed I'd rather tell people that I worked for SARS.

Ah well guess I start looking into some alternative way for my MIL to be connected because life is to short to keep on playing these little games with Iburst.
Click to expand...


88RSI,

Our Accounts Department passed a credit note in your account instead of a refund. Your account is sitting at a zero balance this mean you do not have to pay us anything at the end of December.
However if you want the refund instead please let me know so i can request it for you.
Apologies for the inconvenience caused.
 
iBurst said:
88RSI,

Our Accounts Department passed a credit note in your account instead of a refund. Your account is sitting at a zero balance this mean you do not have to pay us anything at the end of December.
However if you want the refund instead please let me know so i can request it for you.
Apologies for the inconvenience caused.
Click to expand...

This after I specifically told them in my reply that I don't accept a credit and demand my money refunded or I will contact my banks fraud department, oh well if they cant even manage to run a billing system what the odds of them getting that right :(

Like I said in the email I just came of a few month stint working of the R1k credit I had due to someone blatant incompetence, now its starting all over again, ffs it embarrassing to be your client man.

In my field I would have been fired 15 times over if I worked to that standard.

Either that or Iburst is in some cash flow situation that forces to "accidently" make a little booboo on the accounts every now and then.
 
iBurst Account Dept

Does anybody have a good contact for the iBurst Accoutns dept. I cancelled by account from 1 October and the cancellation went through, they even stopped the debit order. But now I keep getting one invoice for R149 for a service I no longer use. Any idea's.

Simon
 
iBurst has got to be one of the worst companies to deal with. I cancelled my account a year ago, and now they have debited my account for money that is not owing to them. I have been dealing with the accounts and have been promised the money will be cleared in 3 days, 3 days come and go and a new set of promises are made. Do i have to take legal action before anything will be sorted out? Come on iBurst, this is really really becoming tedious!!!!
 
I'm really hesitant to use that over-worked word incompetent too often, but iBurst, it describes you to a T.

Tired of continual incorrect billing, we finally gave iBurst our cancellation notice in 2009. They kept trying to take money out of my partner's account after the cut off date, and only stopped after we had a few words with them, and got them to admit that we didn't in fact owe them anything.

Now comes a poor quality, photocopied demand from some hole-in-the-wall debt collectors, dated November 2010 (and it only arrived in January 2011!) claiming an outrageous amount, apparently out of thin air, complete with threats of blacklisting.

Really iBurst, your inability to run an honest business never ceases to amaze - me and several thousand other people, it seems.

Kindly sort your irritating nonsense out before we decide, along with many others, to institute legal proceedings against you.
 
I am on a wireless 5 contract that includes the uncapped anytime 64k package. My contract ends in March this year but iBurst has decided to charge me this month for the uncapped service.

This is my normal monthly bill ex vat:

Wireless 5 H/W Subs for 01/12 - 31/12 -43.49
Wireless 5 H/W Subs for 01/12 - 31/12 122.44
Wireless 5 Data Subs for 01/12 - 31/12 258.77
Wireless 5 Subs for 01/12 - 31/12 131.58
Total 469.30
Total Inc VAT 535.00

This is what I got today from iBurst:

Wireless 5 H/W Subs for 01/02 - 28/02 122.44
Wireless 5 Data Subs for 01/02 - 28/02 258.77
Wireless 5 H/W Subs for 01/02 - 28/02 -43.49
Uncapped Anytime - Subs for 01/02 - 28/ 174.56
Wireless 5 Subs for 01/02 - 28/02 131.58
Total 643.86
Total Inc VAT 734.00

If my contract is finished then the hardware subs should be removed as I would have paid for it already and would be fine with the charge for the uncapped anytime. If my contract is not finished then the charge for uncapped anytime needs to be removed until my contract is finished.

Please rectify this before the next debit order date at the end of Jan.
 
Last edited:
Yeah, THE biggest reason why iBurst will never get my banking details. Would rather resort to dial up again... Sorry, Rooi, but your guys really can't get their acts together on so many fronts. Your own staff are killing the company, and no-one there seems to understand it.
 
My contract (8GB, 24 month) supposed to end on December, but iBurst "autorenewed" contract, without my consent and charged using expired debit order for 8GB subscription.

Hardware was technically off-line since 25th December, so I was not using iBurst. iBurst did not sent me any letters offering to renew contract or confirming renewal.

Wrote letter to helpdesk, but no reply.
Now, what should I do?
 
I'm getting billed for a static IP since December which i did not apply for. I have a sneaky suspicion it has something to do with the temporary statics Shaun gave the wow guys last year the fix the latency problem. This was supposed to be free and should have been removed when the issue was resolved. Contacted Accounts, but no response from them.
 
Reavs said:
I'm getting billed for a static IP since December which i did not apply for. I have a sneaky suspicion it has something to do with the temporary statics Shaun gave the wow guys last year the fix the latency problem. This was supposed to be free and should have been removed when the issue was resolved. Contacted Accounts, but no response from them.
Click to expand...

Hi Reavs,

Can you please send me your iBurst account number or Username and i will investigate for you.
 
Aquila ka Hecate said:
I'm really hesitant to use that over-worked word incompetent too often, but iBurst, it describes you to a T.

Tired of continual incorrect billing, we finally gave iBurst our cancellation notice in 2009. They kept trying to take money out of my partner's account after the cut off date, and only stopped after we had a few words with them, and got them to admit that we didn't in fact owe them anything.

Now comes a poor quality, photocopied demand from some hole-in-the-wall debt collectors, dated November 2010 (and it only arrived in January 2011!) claiming an outrageous amount, apparently out of thin air, complete with threats of blacklisting.

Really iBurst, your inability to run an honest business never ceases to amaze - me and several thousand other people, it seems.

Kindly sort your irritating nonsense out before we decide, along with many others, to institute legal proceedings against you.
Click to expand...

I would like a reply to this.
 
Aquila ka Hecate said:
I would like a reply to this.
Click to expand...

Aquila ka Hecate,

Can you please send me your iBurst account number or Username and i'll escalate to our Accounts Department. If you dont have any outstanding amount in your account then i'm sure the letter was sent in error.
I apologise for the inconvenience caused.
 
It will have to wait until I get home - we haven't used iBurst for so long that I'll have to refer to the letter.

But - just let me get this straight - handed over to a debt collector in error?

What kind of music-hall comedy are you guys running there?
 
signates said:
I am on a wireless 5 contract that includes the uncapped anytime 64k package. My contract ends in March this year but iBurst has decided to charge me this month for the uncapped service.

This is my normal monthly bill ex vat:

Wireless 5 H/W Subs for 01/12 - 31/12 -43.49
Wireless 5 H/W Subs for 01/12 - 31/12 122.44
Wireless 5 Data Subs for 01/12 - 31/12 258.77
Wireless 5 Subs for 01/12 - 31/12 131.58
Total 469.30
Total Inc VAT 535.00

This is what I got today from iBurst:

Wireless 5 H/W Subs for 01/02 - 28/02 122.44
Wireless 5 Data Subs for 01/02 - 28/02 258.77
Wireless 5 H/W Subs for 01/02 - 28/02 -43.49
Uncapped Anytime - Subs for 01/02 - 28/ 174.56
Wireless 5 Subs for 01/02 - 28/02 131.58
Total 643.86
Total Inc VAT 734.00

If my contract is finished then the hardware subs should be removed as I would have paid for it already and would be fine with the charge for the uncapped anytime. If my contract is not finished then the charge for uncapped anytime needs to be removed until my contract is finished.

Please rectify this before the next debit order date at the end of Jan.
Click to expand...

Can I get a reply on my query?
 
iBurst said:
Aquila ka Hecate,

Can you please send me your iBurst account number or Username and i'll escalate to our Accounts Department. If you dont have any outstanding amount in your account then i'm sure the letter was sent in error.
I apologise for the inconvenience caused.
Click to expand...

Not a word.

Your esteemed Accounts Department haven't given us so much as a courtesy call.

Is this what iBurst understands by escalation?

This matter is going to be handed over to our attorney if we haven't heard from someone by the end of the week.

Fraud, attempted extortion,defamation...we could have quite a nice little case here.
 
Aquila ka Hecate said:
Not a word.

Your esteemed Accounts Department haven't given us so much as a courtesy call.

Is this what iBurst understands by escalation?

This matter is going to be handed over to our attorney if we haven't heard from someone by the end of the week.

Fraud, attempted extortion,defamation...we could have quite a nice little case here.
Click to expand...

Aquila ka Hecate,

I don't have your contact details or your iBurst account details can you kindly send them to me and i will make sure that you are contacted.

Thank you
 
iBurst said:
Aquila ka Hecate,

I don't have your contact details or your iBurst account details can you kindly send them to me and i will make sure that you are contacted.

Thank you
Click to expand...

Rubbish. You've had my details and those of the account for some time now.

I'm not going to repost that email, but you're fully aware, by now, that the statement above is a lie.
 
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