*READ FIRST* iBurst Billing & Customer Service Queries

I have not been getting my daily usage reports. The last report I received was on 27/05/11. Can the iBurst rep check on this please.
 
I've been getting mine but all my usage reflects as normal hours - according to the reports my "after hours" usage is still "0" while my other usage is shown as many times my available package... As long as I don't get an extra high bill I don't really care but its not technically correct..
 
Bandwidth Usage Reports

I have not received an email report since 27 May.
HelpDesk evennnnnntually answered, say some others report the same thing. Gave me a reference number 438708. Any bets that this ailing ISP will act on it? Kinda long odds.
 
nevstarwader said:
I have not received an email report since 27 May.
HelpDesk evennnnnntually answered, say some others report the same thing. Gave me a reference number 438708. Any bets that this ailing ISP will act on it? Kinda long odds.
Click to expand...

I have asked the old techie farts to have a look. They'll get to it as soon as they have found their lost false teeth.
 
extremely slow and laggy in Cape Town. This is gaming and browsing local and international sites. Speedtest not even loading. Please investigate.
 
Cancellation of service.

iBurst has a reputation that it is difficult to stop your
account with them, and it seems that in my case iBurst is living up to
that also.

I am not on a contract but get billed on month-to-month basis. I made other internet arrangements and tried to stop my iburst service since last month by mailing [email protected] and [email protected].

I get no reply from them and the bill keeps coming. How can I stop this - does anyone have a suggestion?
 
beyers said:
iBurst has a reputation that it is difficult to stop your
account with them, and it seems that in my case iBurst is living up to
that also.

I am not on a contract but get billed on month-to-month basis. I made other internet arrangements and tried to stop my iburst service since last month by mailing [email protected] and [email protected].

I get no reply from them and the bill keeps coming. How can I stop this - does anyone have a suggestion?
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Beyers,

Kindly send me your details and i'll escalate to our Retentions Department for you.
 
Iburst unlawfull/disrespectfull and unethical business practise!

the audacity and complete disregard towards me, the client, and the national consumer protector!
severe abuse of my bank account! deducting monies from my account as they please and then
with holding and eluding my request for information on why they deducted these monies and what it was for, thus stealing!

refusing to give it back!
refusing to assist!
refusing to help!
complete ignorance towards me and the letters to respond from the national consumer protector!
lying to me, putting words in my mouth

etc etc etc!!!!
 
i have NEVER EVER gotten trough on ANY of your call numbers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
do not move my post!, yet again complete incompetence and disregard for my problem. complete disrespect!

i WILL UNDER NO circumstances mail helpdesk or make any call..NOTHING that i have tried in the last 6 months helped/worked.

helpdesk is USELESS!!!!!!!!!!!!!!!!! they have refused to help in the last 6 months not even REMOTELY TRYING to assist or help
not even to talk about the money you owe me and and your complete ignorance wrt my request for info...
 
helloise said:
i have NEVER EVER gotten trough on ANY of your call numbers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
do not move my post!, yet again complete incompetence and disregard for my problem. complete disrespect!

i WILL UNDER NO circumstances mail helpdesk or make any call..NOTHING that i have tried in the last 6 months helped/worked.

helpdesk is USELESS!!!!!!!!!!!!!!!!! they have refused to help in the last 6 months not even REMOTELY TRYING to assist or help
not even to talk about the money you owe me and and your complete ignorance wrt my request for info...
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Please email [email protected]
 
r00igev@@r said:
Please email [email protected]
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you! yes YOU are the one that has done nothing!!!! all you do is elude my questions, put words in my mouth, send me stupid credit notes that means absolutely FA to me and YET has to see ANY money back on my bank account!!!!!

with holding info from me is against the law!!!!!!!!!!!
abusing my bank account is against the law and then refusing and failing to explain why such monies was deducted is against the law!
 
helloise said:
you! yes YOU are the one that has done nothing!!!! all you do is elude my questions, put words in my mouth, send me stupid credit notes that means absolutely FA to me and YET has to see ANY money back on my bank account!!!!!

with holding info from me is against the law!!!!!!!!!!!
abusing my bank account is against the law and then refusing and failing to explain why such monies was deducted is against the law!
Click to expand...

Gcebile is not in today but if you PM me your details and UTID I'll escalate your query to the customer services manager.
 
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