*READ FIRST* MTN Network Status & Issues (DNS, Throughput and Latency)

Data speeds were near nonexistent in Cape Town Woodstock to the CBD all yesterday afternoon.
 
neoprema said:
I get this all the time. Been doing it for months now. I’ve just got into the habit of hitting airplane on and off as soon as I see nothing is working and then it’s fine.
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Sure MTN must know about this? Was thinking of calling in to report the issue, but I doubt it will make it past the call center agent.

Need a direct link to senior tech support somehow.
 
Soljaah said:
Sure MTN must know about this? Was thinking of calling in to report the issue, but I doubt it will make it past the call center agent.

Need a direct link to senior tech support somehow.
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Their network coverage help desk is a much smoother experience than the regular one. I'll dm you the number.
 
Soljaah said:
Sure MTN must know about this? Was thinking of calling in to report the issue, but I doubt it will make it past the call center agent.

Need a direct link to senior tech support somehow.
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There's also the mystery of the Gallo Manor tower and Apple lol.
 
PseudZ said:
Since the begining of the year i have had connection problems with mtn connecting to EDGE or 3G on my cell phone...
Countless times i have complained to MTN and a technician was sent to my house to test the signal. According to him the signal is fine which it does seem to be. I get 3G in most of the house except in my room where i use it the most, there i only get edge.
Sometimes the E sign or the 3G sign starts flashing then goes off, it wont stablize, other times it connects but doesnt receive data, i will open up my phones browser, and try open google home page then i check my connection manager and data gets sent out but no data gets received, i open multiple programs that use internet connection and they all send data but receive none.. I asked the techie if there could be a problem on the MTN server and he said its very unliklely, but it seems that way to me.
I do have an older sim card, the one before the 32k, but he informed me it wont make a differenve wat sim card i have.

Has anyone had this problem before or could perhaps shed some light on it?
Thanks
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My 2G/EDGE connection keeps dropping today, I am not able to to surf the web or use Mxit. So annoying!
 
I'm having a very strange issue with MTN data, and I wonder if anyone here has any ideas.

I'm using a Huawei B315 router (old I know but still usually quite reliable) with a prepaid MTN SIM on the SuperData plan. I'm in a rural area of the Western Cape with (as far as we know) only one 4G tower in range.

During the day the connection works perfectly and speedtests at 30-40Mbps down and 3-4Mbps up. But starting at about 10pm every day, data just stops going through. The router still shows that it has a 4G connection but the Internet becomes completely unusable. I ran a ping during one of these outages and the packets were coming back with a ping time of 100 seconds (yes seconds not milliseconds) or higher. So there is some IP connection there but obviously not a functional one.

These outages usually persist for about 10 minutes before the connection returns to normal. Disconnecting and reconnecting does not seem to have any effect; nor does fully rebooting the router. At the same time my phone, which has an MTN SIM with the Afrihost bolt-on data APN, has a perfectly normal connection.

I would put this down to an issue with the router, and I plan to replace it after the holidays, but I can't think of a reason that this would only happen late at night - as I said, starting at about 10pm.

So, any thoughts?
 
ajcpt said:
I'm having a very strange issue with MTN data, and I wonder if anyone here has any ideas.

I'm using a Huawei B315 router (old I know but still usually quite reliable) with a prepaid MTN SIM on the SuperData plan. I'm in a rural area of the Western Cape with (as far as we know) only one 4G tower in range.

During the day the connection works perfectly and speedtests at 30-40Mbps down and 3-4Mbps up. But starting at about 10pm every day, data just stops going through. The router still shows that it has a 4G connection but the Internet becomes completely unusable. I ran a ping during one of these outages and the packets were coming back with a ping time of 100 seconds (yes seconds not milliseconds) or higher. So there is some IP connection there but obviously not a functional one.

These outages usually persist for about 10 minutes before the connection returns to normal. Disconnecting and reconnecting does not seem to have any effect; nor does fully rebooting the router. At the same time my phone, which has an MTN SIM with the Afrihost bolt-on data APN, has a perfectly normal connection.

I would put this down to an issue with the router, and I plan to replace it after the holidays, but I can't think of a reason that this would only happen late at night - as I said, starting at about 10pm.

So, any thoughts?
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Get a HUAWEI router with carrier aggregation, it makes a very noticeable difference in speed and stability, I have the B618s-22D it’s worked flawlessly for years.
 
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100 Mbps AirFibre International - No point logging a ticket with SuperSonic. They’ve told me before they don’t guarantee International bandwidth.
 
We got an MTN Business fibre line installed at a client, also seeing high packet loss to NY and UK :-(
 
I would like to warn other potential customers that the service you receive from Supersonic Fibre and MTN Fibre is absolutely pathetic.


I've requested a month to month fibre package of 250mbps. Metrofibre quickly had the line and modem set up, and then the wait started to get the router from Supersonic.


Getting no feedback from Supersonic, I tried logging tickets and raising queries with the call centre. Eventually it got delivered with a message that my order is complete and they'll be in contact soon to send someone to set up the router.


This is the day they sent me the first invoice and started charging for usage. I set up the router but my speed was capped at 5mbps.


It's now been an additional 8 DAYS after logging many tickets, countless calls and being put on hold to try and reach the support / second line support teams (who never answer or call you back), my speed is still limited and I receive no feedback or updates. This client service is so bad it feels like a scam.


Supersonic, I informed you 3 DAYS ago that if a technician is was not here by the end of that day I'm cancelling all services. I did get a follow up call the next day where they shared an adress and details of another client with me and eventually realised that they had the wrong profile open.


2 DAYS ago I've requested that you please come and collect your router and cancel my contract. If I get charged anything on my accounts I'll inform the bank that it's fraud. I'll switch to Metrofibre since I hear their service is actually good.


The day after posting my first review I got this message: "Dear Valued Customer, Please be advised that the debit order for your Supersonic subscription was not successfully processed today, due to unforeseen circumstances.Rest assured, the transaction will be processed tomorrow, 2 February 2024. We sincerely apologise for any inconvenience caused. Kind regards, Supersonic"


Your social media team have asked for my details on every post (3 DAYS in a row) and informed me that they will get the support team to contact me, and logged tickets for the error. Guess what... Still more unattended tickets and no call backs
 
Etienne Meyer said:
I would like to warn other potential customers that the service you receive from Supersonic Fibre and MTN Fibre is absolutely pathetic.


I've requested a month to month fibre package of 250mbps. Metrofibre quickly had the line and modem set up, and then the wait started to get the router from Supersonic.


Getting no feedback from Supersonic, I tried logging tickets and raising queries with the call centre. Eventually it got delivered with a message that my order is complete and they'll be in contact soon to send someone to set up the router.


This is the day they sent me the first invoice and started charging for usage. I set up the router but my speed was capped at 5mbps.


It's now been an additional 8 DAYS after logging many tickets, countless calls and being put on hold to try and reach the support / second line support teams (who never answer or call you back), my speed is still limited and I receive no feedback or updates. This client service is so bad it feels like a scam.


Supersonic, I informed you 3 DAYS ago that if a technician is was not here by the end of that day I'm cancelling all services. I did get a follow up call the next day where they shared an adress and details of another client with me and eventually realised that they had the wrong profile open.


2 DAYS ago I've requested that you please come and collect your router and cancel my contract. If I get charged anything on my accounts I'll inform the bank that it's fraud. I'll switch to Metrofibre since I hear their service is actually good.


The day after posting my first review I got this message: "Dear Valued Customer, Please be advised that the debit order for your Supersonic subscription was not successfully processed today, due to unforeseen circumstances.Rest assured, the transaction will be processed tomorrow, 2 February 2024. We sincerely apologise for any inconvenience caused. Kind regards, Supersonic"


Your social media team have asked for my details on every post (3 DAYS in a row) and informed me that they will get the support team to contact me, and logged tickets for the error. Guess what... Still more unattended tickets and no call backs
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Did you actually expect to get service in South Africa?
 
Etienne Meyer said:
I would like to warn other potential customers that the service you receive from Supersonic Fibre and MTN Fibre is absolutely pathetic.


I've requested a month to month fibre package of 250mbps. Metrofibre quickly had the line and modem set up, and then the wait started to get the router from Supersonic.


Getting no feedback from Supersonic, I tried logging tickets and raising queries with the call centre. Eventually it got delivered with a message that my order is complete and they'll be in contact soon to send someone to set up the router.


This is the day they sent me the first invoice and started charging for usage. I set up the router but my speed was capped at 5mbps.


It's now been an additional 8 DAYS after logging many tickets, countless calls and being put on hold to try and reach the support / second line support teams (who never answer or call you back), my speed is still limited and I receive no feedback or updates. This client service is so bad it feels like a scam.


Supersonic, I informed you 3 DAYS ago that if a technician is was not here by the end of that day I'm cancelling all services. I did get a follow up call the next day where they shared an adress and details of another client with me and eventually realised that they had the wrong profile open.


2 DAYS ago I've requested that you please come and collect your router and cancel my contract. If I get charged anything on my accounts I'll inform the bank that it's fraud. I'll switch to Metrofibre since I hear their service is actually good.


The day after posting my first review I got this message: "Dear Valued Customer, Please be advised that the debit order for your Supersonic subscription was not successfully processed today, due to unforeseen circumstances.Rest assured, the transaction will be processed tomorrow, 2 February 2024. We sincerely apologise for any inconvenience caused. Kind regards, Supersonic"


Your social media team have asked for my details on every post (3 DAYS in a row) and informed me that they will get the support team to contact me, and logged tickets for the error. Guess what... Still more unattended tickets and no call backs
Click to expand...
That sucks.
But I recommend moving your post to the fibre section. This thread and section is for mobile broadband.
 
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