Rebeltech experience

[flashfire208]

Just want to vent about my current experience with rebeltech .

I placed 3 orders at rebeltech in 3 days - they amounted to to just under R5 000 . When i went to pick up later that week , they had no tax invoices for me .

So i thought no problem , they promised to email them through.

Well It's been 3 weeks , many unreplied emails and one phone call later - and still nothing

MY friends have bought alot from them before and so have I , and their pre-sales service was fantastic and i was impressed . And now i have no POP and no tax invoices .

It just seems that once you have paid these online stores they couldn't give a (insert expletive here) about anything after that .

/End Rant /

 

[killadoob]

Threaten to call the SARS because it sounds like they are charging you VAT but not paying it over.

Criminal offense.

 

[kayvee]

According to the SARS website they are registered for VAT. They are obliged by law to provide you with a tax invoice at your request.

 

[MrWireless]

There is nothing about VAT mentioned on their site though, maybe they are not VAT registered?


EDIT : Ahhhh ok you just beat me to it!

 

[killadoob]

Also with no invoice if something breaks will they ask for your invoice which they never supplied you with?

 

[flashfire208]

All of the above are exactly what im getting at !!

 

[Zenbaas]

Well I ordered stuff more than a month back...apparently the supplier has no stock of said items so Im still waiting(CM Hyper212 PLUS and sickleflow fans with a few other goodies).

One of the things that really gets to me though is the slow response to emails :/
This is the first time Im buying from them and it started on a really bad note but Ive decided to give them a chance but Im growing impatient

 

[flashfire208]

One of the things that really gets to me though is the slow response to emails

Dont even get me started , try no response !

 

[Zenbaas]

Dont even get me started , try no response !

I know

 

[chickenbeef]

They responded to me yesterday with regards to my order, told me the item i wanted was out of stock so i'm sure they got your follow up emails

Guess we should just boycott them, i haven't paid them yet so i can cancel my order

/orders from Prophecy

 

[DJNgoma]

And now i have no POP and no tax invoices .

I just checked now with my account, you can just print your order as POP. As for the tax invoices, that would have to be something that you still need to dig from them like you said.

 

[TheRift]

Well I ordered stuff more than a month back...apparently the supplier has no stock of said items so Im still waiting(CM Hyper212 PLUS and sickleflow fans with a few other goodies).

Good luck with the sickleflow fans. Frontosa who is the most likely supplier does not have stock and has never had stock since I've been asking (2-3 months now). Order them from performancepcs.com and it'll arrive quicker.

 

[flashfire208]

Good luck with the sickleflow fans. Frontosa who is the most likely supplier does not have stock and has never had stock since I've been asking (2-3 months now). Order them from performancepcs.com and it'll arrive quicker.

Which doesnt help my predicament on the topic i started here

 

[Zenbaas]

Good luck with the sickleflow fans. Frontosa who is the most likely supplier does not have stock and has never had stock since I've been asking (2-3 months now). Order them from performancepcs.com and it'll arrive quicker.

I know which is part of the main problem. Ive even tried the other CM high CFM version but they also don't have stock of those either which is why Im still waiting. Well the new stock for the Hyper212 plus was supposed to have come in on the first of this month, but still no email from Rebeltech...so I wait:erm:

 

[TheRift]

Which doesnt help my predicament on the topic i started here

I guess you bought them early, because I gave up asking and have moved on to putting something else on my shopping list.

 

[Grimspoon]

Someone should report them, they are clearly charging the VAT and not paying it over. I really don't understand why business's are dumb enough to try and pull **** like this considering the impact it has on them when someone blows the whistle.

 

[killadoob]

Grim the stupid thing is they could run a system whereby they could produce an invoice without the SARS seeing it anyhow.

So if they are not paying the VAT over they are being very stupid in the way they are doing it.

 

[kayvee]

Yeah, VAT is one thing you don't screw with.

The other thing is never accept the goods by signing anything without receiving a Tax Invoice. If I ordered anything online I expect this to be received prior to signing for any delivery note or courier waybill.

 

[flashfire208]

So i finally got a reply this morning ,well not quite a reply - more like a flood , i was sent the invoices 5 times . They were still missing one of the orders , this was sent through later.

Then all the orders statuses were changed to invoiced and collected at the same time this morning as the invoices, after they have been "awaiting sales team" for the last 3 weeks. :erm:

They then told me there was probably an error with my both of my email accounts , even though they recieve dozens of emails daily.

They also have my cell number.

Well i have my Invoices now - all it took was a link to this thread

 

[nihilist]

Glad you got sorted, though it's creepy to think what their aftersales must be like. Still waiting for a reply to an email I sent weeks ago.