Rocketnet - feedback?

Cool.. so do it for a few intl pages and paste them all.
Should be usefull to at least isolate where the congestion appears on your hops.
 
electrofreeze said:
like this?
Click to expand...

Perfect.. Then we can compare routes if we're online at the same time. Below is an example of mine to youtube (from work though).

Cheers!



Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              10.255.2.1 -    8 |   63 |   58 |    1 |    3 |  100 |    1 |
|            197-234-175-1.cipherwave.net -    0 |   83 |   83 |    1 |    4 |    6 |    5 |
|                            10.255.2.162 -    0 |   83 |   83 |    1 |    4 |    7 |    5 |
|           197-234-130-30.cipherwave.net -    0 |   83 |   83 |    2 |    4 |    7 |    5 |
|         41-87-214-14.p2p.cipherwave.net -    0 |   83 |   83 |    2 |    5 |    8 |    6 |
|                       google.ixp.joburg -    0 |   83 |   83 |    3 |    5 |   15 |    4 |
|                           72.14.239.129 -    2 |   79 |   78 |    0 |    5 |   10 |    4 |
|               jnb01s08-in-f46.1e100.net -    2 |   79 |   78 |    2 |    5 |   22 |    5 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
electrofreeze said:
when the problem starts it happens to all web pages but international is much worse and it normally starts getting worse from 5pm much like congestion
once again it is more noticeable on the 100 lines and up
Click to expand...
I'm also on vumatel
 
once again we are only getting 50% of our line speed international and again it is after 5pm
im not even going to bother posting the test results as any problems will just be denied again
what a waste of a network that changes by the hour if it lasts that long
 
electrofreeze said:
once again we are only getting 50% of our line speed international and again it is after 5pm
im not even going to bother posting the test results as any problems will just be denied again
what a waste of a network that changes by the hour if it lasts that long
Click to expand...
Your passive aggressive tone is getting pretty old/lame. Why not paste the results? It can only help us and help you.

You don't find it odd that you seem to be the only one experiencing 50% line speeds or severe international limits?
 
Sopbeen said:
Your passive aggressive tone is getting pretty old/lame. Why not paste the results? It can only help us and help you.

You don't find it odd that you seem to be the only one experiencing 50% line speeds or severe international limits?
Click to expand...

Honestly I think rocketnet doesn't have the market penetration to reflect what people are getting.

But what is clear is that their forum rep is uninterested
 
8-BALL said:
Honestly I think rocketnet doesn't have the market penetration to reflect what people are getting.

But what is clear is that their forum rep is uninterested
Click to expand...
Screw the forum rep? Pick up the phone and call their support. Get a Reference number. Follow it up. How hard is that? Small companies do not have the resources to pay people to lounge around on forums all-day.
 
Sopbeen said:
Screw the forum rep? Pick up the phone and call their support. Get a Reference number. Follow it up. How hard is that? Small companies do not have the resources to pay people to lounge around on forums all-day.
Click to expand...

it also seems that small companies dont have the bandwidth to sort out the ups and downs
 
abudabi said:
If it was a "network wide" bandwidth issue as you claim surely everyone on the 100mb packages would be jumping up and down?
Click to expand...
Everybody else would be "shaped" as well. If the whole network is congested, nobody gets enough bandwidth.

Yet, my downloads and streaming has been running at full speed. Gaming is great. I'm not saying there isn't a problem, but just moaning without diagnosing or logging faults isn't going to change anything.
 
Sopbeen said:
Screw the forum rep? Pick up the phone and call their support. Get a Reference number. Follow it up. How hard is that? Small companies do not have the resources to pay people to lounge around on forums all-day.
Click to expand...

Good day

We can confirm that we do have a ticket reference for the client #140601.

This ticket was created on the 28.09.2018

Since the ticket was created we have provided the client with a brand new router for testing and also offered to have,MikroTikSA on site to determine the root cause of the problem.

Our support team will be more than willing to assist any client should a ticket be logged, however we cannot assist if the issue is posted publicly first and not notified to us internally.

Please note at this stage we have are yet to receive feedback on the new router.

Regards,
RN
 
Ronald-RocketNet said:
Good day

We can confirm that we do have a ticket reference for the client #140601.

This ticket was created on the 28.09.2018

Since the ticket was created we have provided the client with a brand new router for testing and also offered to have,MikroTikSA on site to determine the root cause of the problem.

Our support team will be more than willing to assist any client should a ticket be logged, however we cannot assist if the issue is posted publicly first and not notified to us internally.

Please note at this stage we have are yet to receive feedback on the new router.

Regards,
RN
Click to expand...

^
Please note at this stage we are yet to receive feedback on the new router.
 
How's things tonight in the fair Cape? I'm streaming / browsing all good so far up here.
 
Sopbeen said:
Screw the forum rep? Pick up the phone and call their support. Get a Reference number. Follow it up. How hard is that? Small companies do not have the resources to pay people to lounge around on forums all-day.
Click to expand...

How about if they offer support on a platform they actually maintain it? Having callcenter guys run on social media is virtually the same sort of support role.

So as you so succinctly put. Why not put the guys sitting in the call center lounging around to use and have them do some social media work?

Your entire argument is flawed.
 
8-BALL said:
How about if they offer support on a platform they actually maintain it? Having callcenter guys run on social media is virtually the same sort of support role.

So as you so succinctly put. Why not put the guys sitting in the call center lounging around to use and have them do some social media work?

Your entire argument is flawed.
Click to expand...
If only they had a system where they can track every problem and response with a number.... almost like a forum but dedicated to you alone, where you could chat to those support guys lounging around.

They could call it a Ticket System.
 
Mine's still humming along nicely. Power on tap whenever I need it. How's the rest of you been?

1539837210106.png
 
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