- Aug 12, 2017
Good morning@Ronald-RocketNet I have a TP-link router that rocketnet supplied to me under a year ago that was giving me some problems, constantly rebooting. When I emailed rocketnet in regards to this issue I was told you only offer 6 months warranty? This is not stated anywhere in your terms or on your website? Furthermore the box states 2 years warranty? One would atleast expect a 1 year warranty.
After pleading with rocketnet support through emails I offered to take the router myself through to the supplier and was given a supplier name but after following up with said supplier I was informed they have never been a supplier of TP-link products and that they currently supply Rocketnet with their current Tenda router offerings.
I was then given a few phone calls from rocketnet support who have told me I need to get a hold of an older employee at rocketnet who perhaps can recall the Tplink supplier. Then i was given an email with details for Tplink SA. Having contacted them they say my ISP should be sorting this out but will try locate the supplier for me and have requested a receipt.
Having looked at my first rocketnet receipt I can see mention of router costs in the billing but the router name or serial is not mentioned at all. I am now awaiting further response from TPlink SA...
Please do supply me with your ticket number and this will be seen to ASAP.