Rocketnet - feedback?

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
21,108
Also, I cannot get to telkom.co.za from my Rocketnet account - works fine with my Vox ADSL and my mobile 4G. Any ideas?
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
21,108
Hmm, did something change with the network at around 3pm today? My latency to the first hop dropped from ~2ms to ~1ms. That's a good thing I guess but just curious.

This is a trace to the closest speedtest server:

Code:
Tracing route to sp1.interworks.in [160.19.114.66]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
  2     1 ms     1 ms    <1 ms  196-10-140-82.ixp.capetown [196.10.140.82]
  3     1 ms     1 ms     1 ms  s1-b1.interworks.in [160.19.112.38]
  4     1 ms     1 ms     1 ms  160.19.114.66

Trace complete.
 

electrofreeze

Expert Member
Joined
Jun 12, 2004
Messages
1,035
this test is for this morning and we are not getting close to the speeds you are getting
why will it be a problem with the connection and not with the isp and their network
 

Attachments

Dames

Senior Member
Joined
Mar 27, 2009
Messages
553
Anyone in Cape Town with RocketNet on Octotel by any chance? Having trouble this evening - Netflix not working, along with some other website. Local speedtests are zipping along ok, except to Telkom, so not sure where the problem is :( Can anyone help?

https://www.speedtest.net/result/8178603080 (Good result)
https://www.speedtest.net/result/8178611538 (Horrible result)


Tracing route to www.us-west-2.prodaa.netflix.com [34.209.185.102]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.1
2 3 ms 1 ms 2 ms 45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
3 3 ms 3 ms 7 ms 197.157.79.78
4 * * * Request timed out.
5 2 ms 2 ms 2 ms agr2-gwf-cr2-gi0-0-1.wolcomm.net [197.157.77.7]
6 * * * Request timed out.
7 * * * Request timed out.
8 144 ms 144 ms 144 ms 197.157.77.131
9 144 ms 144 ms 168 ms xe-4-1-0.edge6.london1.level3.net [212.187.165.245]
10 278 ms 278 ms 278 ms ae-0-11.bar1.sanfrancisco1.level3.net [4.69.140.145]
11 286 ms 281 ms 281 ms 4.35.164.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

Tracing route to www.google.com [216.58.223.36]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 3 ms 2 ms 1 ms 45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
3 54 ms 50 ms * jhb-io-ter-ibr-1.directel.co.za [169.255.0.225]
4 66 ms 58 ms 57 ms google.ixp.joburg [196.60.8.166]
5 * 55 ms 55 ms 72.14.239.129
6 52 ms 51 ms 50 ms jnb01s08-in-f36.1e100.net [216.58.223.36]

Trace complete.

Tracing route to www.telkom.co.za [165.143.151.47]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.1
2 2 ms 2 ms 2 ms 45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
3 3 ms 2 ms 3 ms 197.157.79.78
4 * * * Request timed out.
5 22 ms 2 ms 2 ms agr2-gwf-cr2-gi0-0-1.wolcomm.net [197.157.77.7]
6 412 ms 88 ms 87 ms 196-10-140-228.ixp.capetown [196.10.140.228]
7 72 ms 80 ms 90 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.146]
8 77 ms 79 ms 75 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62]
9 81 ms 84 ms * gis.telkom.co.za [165.143.151.47]
10 87 ms 86 ms 71 ms gis.telkom.co.za [165.143.151.47]

Trace complete.
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
21,108
Anyone in Cape Town with RocketNet on Octotel by any chance? Having trouble this evening - Netflix not working, along with some other website. Local speedtests are zipping along ok, except to Telkom, so not sure where the problem is :( Can anyone help?
Yep, there is something seriously wrong with the routing there, same on my side.

I've had it before where Telkom simply didn't work from my Rockenet account (reported a bit earlier in this thread).

Code:
traceroute to capetown.spdtst.saix.net (196.25.37.14), 64 hops max, 52 byte packets
 1  45-222-25-1.pool.rocketnet.co.za (45.222.25.1)  2.585 ms  3.253 ms  2.621 ms
 2  197.157.79.78 (197.157.79.78)  5.273 ms  3.132 ms  4.600 ms
 3  * * *
 4  agr2-gwf-cr2-gi0-0-1.wolcomm.net (197.157.77.7)  3.270 ms  2.614 ms  2.309 ms
 5  196-10-140-228.ixp.capetown (196.10.140.228)  127.285 ms  125.798 ms  123.598 ms
 6  196.43.39.58 (196.43.39.58)  110.843 ms  105.284 ms  110.013 ms
 7  196.25.37.2 (196.25.37.2)  122.379 ms !X *  106.709 ms !X
@RocketNet-Rep Can you investigate what's going on here?
 

RocketNet-Rep

Well-Known Member
Company Rep
Joined
Aug 12, 2017
Messages
278
Yep, there is something seriously wrong with the routing there, same on my side.

I've had it before where Telkom simply didn't work from my Rockenet account (reported a bit earlier in this thread).

Code:
traceroute to capetown.spdtst.saix.net (196.25.37.14), 64 hops max, 52 byte packets
1  45-222-25-1.pool.rocketnet.co.za (45.222.25.1)  2.585 ms  3.253 ms  2.621 ms
2  197.157.79.78 (197.157.79.78)  5.273 ms  3.132 ms  4.600 ms
3  * * *
4  agr2-gwf-cr2-gi0-0-1.wolcomm.net (197.157.77.7)  3.270 ms  2.614 ms  2.309 ms
5  196-10-140-228.ixp.capetown (196.10.140.228)  127.285 ms  125.798 ms  123.598 ms
6  196.43.39.58 (196.43.39.58)  110.843 ms  105.284 ms  110.013 ms
7  196.25.37.2 (196.25.37.2)  122.379 ms !X *  106.709 ms !X
@RocketNet-Rep Can you investigate what's going on here?
Evening DrJohnZoidberg, thank you for bringing this to our attention. Apologies for the inconvenience. I can confirm that this has been passed on to our core engineers to investigate. Will revert back with feedback. Thank you.
 

RocketNet-Rep

Well-Known Member
Company Rep
Joined
Aug 12, 2017
Messages
278
Anyone in Cape Town with RocketNet on Octotel by any chance? Having trouble this evening - Netflix not working, along with some other website. Local speedtests are zipping along ok, except to Telkom, so not sure where the problem is :( Can anyone help?

https://www.speedtest.net/result/8178603080 (Good result)
https://www.speedtest.net/result/8178611538 (Horrible result)


Tracing route to www.us-west-2.prodaa.netflix.com [34.209.185.102]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.1
2 3 ms 1 ms 2 ms 45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
3 3 ms 3 ms 7 ms 197.157.79.78
4 * * * Request timed out.
5 2 ms 2 ms 2 ms agr2-gwf-cr2-gi0-0-1.wolcomm.net [197.157.77.7]
6 * * * Request timed out.
7 * * * Request timed out.
8 144 ms 144 ms 144 ms 197.157.77.131
9 144 ms 144 ms 168 ms xe-4-1-0.edge6.london1.level3.net [212.187.165.245]
10 278 ms 278 ms 278 ms ae-0-11.bar1.sanfrancisco1.level3.net [4.69.140.145]
11 286 ms 281 ms 281 ms 4.35.164.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

Tracing route to www.google.com [216.58.223.36]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 3 ms 2 ms 1 ms 45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
3 54 ms 50 ms * jhb-io-ter-ibr-1.directel.co.za [169.255.0.225]
4 66 ms 58 ms 57 ms google.ixp.joburg [196.60.8.166]
5 * 55 ms 55 ms 72.14.239.129
6 52 ms 51 ms 50 ms jnb01s08-in-f36.1e100.net [216.58.223.36]

Trace complete.

Tracing route to www.telkom.co.za [165.143.151.47]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.1
2 2 ms 2 ms 2 ms 45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
3 3 ms 2 ms 3 ms 197.157.79.78
4 * * * Request timed out.
5 22 ms 2 ms 2 ms agr2-gwf-cr2-gi0-0-1.wolcomm.net [197.157.77.7]
6 412 ms 88 ms 87 ms 196-10-140-228.ixp.capetown [196.10.140.228]
7 72 ms 80 ms 90 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.146]
8 77 ms 79 ms 75 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62]
9 81 ms 84 ms * gis.telkom.co.za [165.143.151.47]
10 87 ms 86 ms 71 ms gis.telkom.co.za [165.143.151.47]

Trace complete.
Hi Dames, I can confirm that our core engineers are ivestigating this and we will revert with feedback.
 

RocketNet-Rep

Well-Known Member
Company Rep
Joined
Aug 12, 2017
Messages
278
Anyone in Cape Town with RocketNet on Octotel by any chance? Having trouble this evening - Netflix not working, along with some other website. Local speedtests are zipping along ok, except to Telkom, so not sure where the problem is :( Can anyone help?

https://www.speedtest.net/result/8178603080 (Good result)
https://www.speedtest.net/result/8178611538 (Horrible result)


Tracing route to www.us-west-2.prodaa.netflix.com [34.209.185.102]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.0.1
2 3 ms 1 ms 2 ms 45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
3 3 ms 3 ms 7 ms 197.157.79.78
4 * * * Request timed out.
5 2 ms 2 ms 2 ms agr2-gwf-cr2-gi0-0-1.wolcomm.net [197.157.77.7]
6 * * * Request timed out.
7 * * * Request timed out.
8 144 ms 144 ms 144 ms 197.157.77.131
9 144 ms 144 ms 168 ms xe-4-1-0.edge6.london1.level3.net [212.187.165.245]
10 278 ms 278 ms 278 ms ae-0-11.bar1.sanfrancisco1.level3.net [4.69.140.145]
11 286 ms 281 ms 281 ms 4.35.164.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

Tracing route to www.google.com [216.58.223.36]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 3 ms 2 ms 1 ms 45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
3 54 ms 50 ms * jhb-io-ter-ibr-1.directel.co.za [169.255.0.225]
4 66 ms 58 ms 57 ms google.ixp.joburg [196.60.8.166]
5 * 55 ms 55 ms 72.14.239.129
6 52 ms 51 ms 50 ms jnb01s08-in-f36.1e100.net [216.58.223.36]

Trace complete.

Tracing route to www.telkom.co.za [165.143.151.47]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.1
2 2 ms 2 ms 2 ms 45-222-25-1.pool.rocketnet.co.za [45.222.25.1]
3 3 ms 2 ms 3 ms 197.157.79.78
4 * * * Request timed out.
5 22 ms 2 ms 2 ms agr2-gwf-cr2-gi0-0-1.wolcomm.net [197.157.77.7]
6 412 ms 88 ms 87 ms 196-10-140-228.ixp.capetown [196.10.140.228]
7 72 ms 80 ms 90 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.146]
8 77 ms 79 ms 75 ms telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62]
9 81 ms 84 ms * gis.telkom.co.za [165.143.151.47]
10 87 ms 86 ms 71 ms gis.telkom.co.za [165.143.151.47]

Trace complete.
Hi Dames, please can we ask that you in the mean while our core engineers resolve this issue, please use local DNS and local Netflix please. Thank you
 
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