Rocketnet - feedback?

[Avi_R]

Will push this for you and have you up and running ASAP provided previous ISP has cancelled the line.

Thank you @ronald-RocketNet,
I received a call from Mohamed yesterday. Your guys are coming through today...Much appreciated.

 

[RocketNet-Rep]

Thank you @ronald-RocketNet,
I received a call from Mohamed yesterday. Your guys are coming through today...Much appreciated.

Please do let us know how it goes and rate our support.

 

[RocketNet-Rep]

I just chatted with rocketnet, the response is rubbish.

Hi Dreamking,
Thank you for contacting Rocketnet - As per ticket response, we need more information to be able to assist. You have not supplied us with sufficient information. We have also tried to call telephonic ally and could not reach.

Apologies for any inconvenience.

 

[DreamKing]

Hi Dreamking,
Thank you for contacting Rocketnet - As per ticket response, we need more information to be able to assist. You have not supplied us with sufficient information. We have also tried to call telephonic ally and could not reach.

Apologies for any inconvenience.

done already, don't need to take it further.thanks

 

[Avi_R]

Please do let us know how it goes and rate our support.

Mohamed came through, setup it up and fibre's up and running.

Great stuff.....Thank you guys for an awesome service so far.

 

[JohnJuniorV3]

Rocketnet website down?..

Anyone on MFN in Douglasdale/Lonehill still down?? Going on 2 days now.

 

[RocketNet-Rep]

Rocketnet website down?..

Anyone on MFN in Douglasdale/Lonehill still down?? Going on 2 days now.

Please do try again, should be up as well as out status pages : https://status.rocketnet.co.za/

With regards to MFN in the following areas, Lonehill/Doglasdale/Paulshof/Fourways.

“please be advised to that fibre repair is still ongoing. MFN currently need to splice 288 fibers. Thank you for your patience.”

 

[FaSMaN]

Hi RocketNet how long does it normally take for a Vumatel installation if I go trough you?

 

[RocketNet-Rep]

Hi RocketNet how long does it normally take for a Vumatel installation if I go trough you?

Good day

The general turn around time is 2 - 3 weeks as per Vumatel.

 

[electrofreeze]

speeds has been quite bad the last couple of weeks with youtube buffering and it is 10 times worst in peak time on vuma 100/100 fiber
some web pages are just timing out randomly

 

[abudabi]

Any news on vunatel's outage... Been a few hours and am getting withdrawals

 

[wingnut771]

Any news on vunatel's outage... Been a few hours and am getting withdrawals

LTE=no withdrawals

 

[RocketNet-Rep]

Any news on vunatel's outage... Been a few hours and am getting withdrawals

Area ?

 

[abudabi]

Area ?

Sorry, jukskei park

 

[RocketNet-Rep]

Sorry, jukskei park

I called Vumatel and have confirmed that the service has been restored, if this is not the case on your line, drop us an inbox with your cell number and we will call.

 

[abudabi]

.

I called Vumatel and have confirmed that the service has been restored, if this is not the case on your line, drop us an inbox with your cell number and we will call.

Thanks for the assistance. Hopefully vuma sorts me out soon.

 

[electrofreeze]

once again international speeds are completely down the crapper again

 

[DrJohnZoidberg]

once again international speeds are completely down the crapper again

Octotel?

 

[DrJohnZoidberg]

@RocketNet-Rep Please let us know if you you hear anything from Octotel on the issues in Cape Town (Table View specifically for me). The connection just tanks in the evenings even after their "node maintenance".

I wish I could switch fibre providers but unfortunately they are the only sheriff in town here. I'll move away from them in a heartbeat if a competitor moved in.

 

[DrJohnZoidberg]

This is supposed to be a 200Mbit connection:



Btw, I have got a ticket open for this issue: #165066