Rocketnet - feedback?

simons said:
Hi there

I can assure you that we have one of the best networks in the industry.

The issues that electrofreeze is having seem to be isolated to his area and we are actively working to solve his particular problem.

Regards

Simon
RocketNet CEO
Click to expand...


Really!
we know other people as well in different areas that has the same problems as us with rocketnet that were also offered a free month which is of no use if the internet is like this
 
electrofreeze said:
Really!
we know other people as well in different areas that has the same problems as us with rocketnet that were also offered a free month which is of no use if the internet is like this
Click to expand...

Hi There

I’m waiting for you to call me so we can sort out your issue please.
 
electrofreeze said:
Really!
we know other people as well in different areas that has the same problems as us with rocketnet that were also offered a free month which is of no use if the internet is like this
Click to expand...

This test was done on a 100Mbps active Ethernet Internet Solutions Enterprise 1:1 Guaranteed business line.

f88e699a5800fe6415bdb618af51e13a.png
 
Hi guys, please test to EOH Network solutions London Speedtest server, I can see that this server is not overloaded like the others might be. I am on a 200/200 line.
9e538c03a9f739c316aef51b24c91e29.png
 
Test was done at about 21:30. But as I mentioned my wireless is limiting me.

Capture.JPG
 
simons said:
Hi There

I’m waiting for you to call me so we can sort out your issue please.
Click to expand...


you can speak to Richard as he is busy with this problem that started last month
the speed test is just an indicator to see the problems but when you cant browse to an address or it takes 5-10 seconds to open a page then there is a serious problem somewhere on the network
one day it is up and the next day it is down and peak time is the worst
 
electrofreeze said:
you can speak to Richard as he is busy with this problem that started last month
the speed test is just an indicator to see the problems but when you cant browse to an address or it takes 5-10 seconds to open a page then there is a serious problem somewhere on the network
one day it is up and the next day it is down and peak time is the worst
Click to expand...

Seems like a typical Workonline communications issue (they get transit from Workonline according to bgp.he.net)

I don't know why Directel are still with Workonline for transit, they are terrible in my opinion.

Edit(Further detail about the above): was with another ISP at home who used Workonline for transit (seems like they have changed transit providers since then) and had weird international page slow loading, international speedtests were up and down, moved to another ISP which uses a different Transit provider and issue resolved. Chatted to one of the network engineers from the previous ISP I was using and they agree that there were oddities with their workonline transit and they just gave up and replaced with another transit provider. This was a few months ago so might not still be the case.
 
Last edited:
ghostR said:
Seems like a typical Workonline communications issue (they get transit from Workonline according to bgp.he.net)

I don't know why Directel are still with Workonline for transit, they are terrible in my opinion.

Edit(Further detail about the above): was with another ISP at home who used Workonline for transit (seems like they have changed transit providers since then) and had weird international page slow loading, international speedtests were up and down, moved to another ISP which uses a different Transit provider and issue resolved. Chatted to one of the network engineers from the previous ISP I was using and they agree that there were oddities with their workonline transit and they just gave up and replaced with another transit provider. This was a few months ago so might not still be the case.
Click to expand...


any comment from rocketnet on this as it would make sense of the problems we are having
 
ghostR said:
Seems like a typical Workonline communications issue (they get transit from Workonline according to bgp.he.net)

I don't know why Directel are still with Workonline for transit, they are terrible in my opinion.

Edit(Further detail about the above): was with another ISP at home who used Workonline for transit (seems like they have changed transit providers since then) and had weird international page slow loading, international speedtests were up and down, moved to another ISP which uses a different Transit provider and issue resolved. Chatted to one of the network engineers from the previous ISP I was using and they agree that there were oddities with their workonline transit and they just gave up and replaced with another transit provider. This was a few months ago so might not still be the case.
Click to expand...

Do you know who the other ISP was?
 
Hi All,

I have signed up for RocketNet via Octotel and my avg speed down is 25Mbps - 30Mbps on a 100Mbps line.

I have tried via WIFI and LAN cable and the results are pretty much the same.

I have contacted them via their website so let's see the turnaround time for this.
 
Parrie said:
Hi All,

I have signed up for RocketNet via Octotel and my avg speed down is 25Mbps - 30Mbps on a 100Mbps line.

I have tried via WIFI and LAN cable and the results are pretty much the same.

I have contacted them via their website so let's see the turnaround time for this.
Click to expand...

join the club
 
Parrie said:
Hi All,

I have signed up for RocketNet via Octotel and my avg speed down is 25Mbps - 30Mbps on a 100Mbps line.

I have tried via WIFI and LAN cable and the results are pretty much the same.

I have contacted them via their website so let's see the turnaround time for this.
Click to expand...

Good day please provide us with your ticket reference number and we will ensure that this gets seen to ASAP
 
Elizabeth Smith said:
If you looking for a stress free, easy, convenient company to deal with then RSAWEB is the ISP to choose. They cover installation, the router cost and the connection fee plus there is no fair usage policy. You get the line speed that you paying for which is amazing. They deliver such a great service and that's all I've been receiving ever since I joined since last year November. I never had any problems with the network or my service. Thanks to Michael who manages my account and whom is my dedicated account manager. If you looking for a company which has great service contact Michael at [email protected] he'll make your life easier and better.
Click to expand...

Thanks for the info Michael... or is it Elizabeth... or Linda....??

https://mybroadband.co.za/forum/thr...-keeps-downgrading-speed.973657/post-22041053
https://mybroadband.co.za/forum/threads/mweb-misleading-uncapped.970553/post-22040889
 
Elizabeth Smith said:
If you looking for a stress free, easy, convenient company to deal with then RSAWEB is the ISP to choose. They cover installation, the router cost and the connection fee plus there is no fair usage policy. You get the line speed that you paying for which is amazing. They deliver such a great service and that's all I've been receiving ever since I joined since last year November. I never had any problems with the network or my service. Thanks to Michael who manages my account and whom is my dedicated account manager. If you looking for a company which has great service contact Michael at [email protected] he'll make your life easier and better.
Click to expand...
RAS
 
speeds have improved slightly but are not that great with slow browsing and youtube buffering ,feels like we are back on 10mbps adsl again
internet is up and down again
 

Attachments

  • amsterdam 04.PNG
    amsterdam 04.PNG
    74.6 KB · Views: 27
  • vodafone de 04.PNG
    vodafone de 04.PNG
    72.8 KB · Views: 26
  • vodafone uk 04.PNG
    vodafone uk 04.PNG
    70.6 KB · Views: 25
Last edited:
speeds are still not what they used to be after more than 3 weeks of problems
youtube is still buffering and browsing is still jerky and slow very far from a 100/100 fiber line more like a 2mbps adsl line
i think it is time now to sort out this problems and give us what we are paying for
 

Attachments

  • vodafone de 05.PNG
    vodafone de 05.PNG
    74.4 KB · Views: 22
  • amsterdam 05.PNG
    amsterdam 05.PNG
    73.1 KB · Views: 19
  • vodafone uk 05.PNG
    vodafone uk 05.PNG
    72.1 KB · Views: 18
Are you sure the problem is not on your side? My kids stream youtube a lot. I've streamed it 1080p60 without buffering. Granted.. it may not have been the exact same time as you, bit still.

Last night's streaming was in fact earlier during a more "prime time" slot.
 
abudabi said:
Are you sure the problem is not on your side? My kids stream youtube a lot. I've streamed it 1080p60 without buffering. Granted.. it may not have been the exact same time as you, bit still.

Last night's streaming was in fact earlier during a more "prime time" slot.
Click to expand...

Yea, I also didn't have any issues streaming at 1080p60 lastnight, even watched a few youtube live streams. This all during peak time on 20/20.

Did twitch upgrade their infrastructure or add local peering? Seems better.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X