Rocketnet - feedback?

[RocketNet-Rep]

This prevented me from going with RocketNet as well.
Rather silly considering your competitors don't charge an activation fee on Octotel. Seems strange your competitors can get it right with Octotel but RocketNet can't. Your accounting department clearly isn't very effective if they sit down with Octotel for weeks on end and after all that time come out shafted. What a waste of weeks.

As a person that would prefer the option of having the freedom to bail on pathetic service after signing up and move to a competitor providing a better service, this is just a tactic RocketNet uses to ensure the consumer is trapped.
When service levels go belly up as they inevitably will in such a competitive market, the consumer is is the one left trapped with sub-par service at exorbitant pricing. This model has played out time and again.

Where we lead other follows, keep your eyes out on all other ISP, we are almost certain that an activation fee will be introduced at some stage by all ISP’s

We have a very open policy with our clients and customers and it’s as follows. Pay an activation fee and get connectivity, should you have an issue please notify us and we will log a ticket which is resolved within the SLA: https://www.rocketnet.co.za/fibre-network-slas/

Should you not wish to pay an activation fee then please feel free to shop around, but negative post about RocketNet as an ISP won’t get the activation fee wavered.

Judging from your last comment it seems like your current ISP has let you down ?

If so kindly send an E-mail to [email protected] and well offer advise to you free of charge.

Kind

 

[RocketNet-Rep]

Companies like this think consumers are brain dead sheep and can be easily taken advantage off while they reap the benefits. Consumers need to express their discontent around tactics like the ones RocketNet adopts and choose more wisely.

I don't care that their competitors are a hundred bucks more expensive a month. At least I'm not shelling out upfront costs and feel locked in. After 2 months if I'm not happy I at least would have the option of walking away without losing money already handed over.

Have you enquired about an early cancellation fee from your ISP ?

 

[isie]

Companies like this think consumers are brain dead sheep and can be easily taken advantage off while they reap the benefits. Consumers need to express their discontent around tactics like the ones RocketNet adopts and choose more wisely.

I don't care that their competitors are a hundred bucks more expensive a month. At least I'm not shelling out upfront costs and feel locked in. After 2 months if I'm not happy I at least would have the option of walking away without losing money already handed over.

are you sure the ones not asking for upfront wont charge a penalty when leaving after 2 months

 

[MEIOT]

Where we lead other follows, keep your eyes out on all other ISP, we are almost certain that an activation fee will be introduced at some stage by all ISP’s

We have a very open policy with our clients and customers and it’s as follows. Pay an activation fee and get connectivity, should you have an issue please notify us and we will log a ticket which is resolved within the SLA: https://www.rocketnet.co.za/fibre-network-slas/

Should you not wish to pay an activation fee then please feel free to shop around, but negative post about RocketNet as an ISP won’t get the activation fee wavered.

Judging from your last comment it seems like your current ISP has let you down ?

If so kindly send an E-mail to [email protected] and well offer advise to you free of charge.

Kind

you are almost certain that where you lead others will follow? That's so laughable and arrogant.

And quite presumptuous of you to think that my last ISP has let me down. Quite the opposite in fact. Only reason I was looking around was to save costs and go with some sort of good business practices ISP. Its abundantly clear that RocketNet does not fit in that category.

You point out the SLA as if its unique to your company only. It's not and you shouldnt state that as some sort of selling point. And no, I have no interest in having a fee waiver. My point was succinct, it's a pity you missed the point. The fee concept in itself is ludicrous considering others are clearly operating with better business practices in mind.

 

[MEIOT]

are you sure the ones not asking for upfront wont charge a penalty when leaving after 2 months

Leave after 2 months with RocketNet and you are R1500 out of pocket. That's exactly the point here

 

[MEIOT]

Have you enquired about an early cancellation fee from your ISP ?

With this question it's becoming abundantly clear that you arent the right representative for your company. Do your homework before asking absurd questions

 

[RocketNet-Rep]

you are almost certain that where you lead others will follow? That's so laughable and arrogant.

And quite presumptuous of you to think that my last ISP has let me down. Quite the opposite in fact. Only reason I was looking around was to save costs and go with some sort of good business practices ISP. Its abundantly clear that RocketNet does not fit in that category.

You point out the SLA as if its unique to your company only. It's not and you shouldnt state that as some sort of selling point. And no, I have no interest in having a fee waiver. My point was succinct, it's a pity you missed the point. The fee concept in itself is ludicrous considering others are clearly operating with better business practices in mind.

We thank you for your feedback on this matter.

 

[STORMERSFAN]

Where we lead other follows, keep your eyes out on all other ISP, we are almost certain that an activation fee will be introduced at some stage by all ISP’s

We have a very open policy with our clients and customers and it’s as follows. Pay an activation fee and get connectivity, should you have an issue please notify us and we will log a ticket which is resolved within the SLA: https://www.rocketnet.co.za/fibre-network-slas/

Should you not wish to pay an activation fee then please feel free to shop around, but negative post about RocketNet as an ISP won’t get the activation fee wavered.

Judging from your last comment it seems like your current ISP has let you down ?

If so kindly send an E-mail to [email protected] and well offer advise to you free of charge.

Kind

Ronald were not slating RN,but rather comparing applicable prices,from.what I hear RN is a very decent ISP,but so are Cool Ideas who are not billing the client the activation fee,and and absorbing the costs themselves..why would a client pay R1500 when they can get the same servce somewhere else?To me its a no brainer..btw my friends is still happy with your service..he has referred his partner but ill have to make her aware of this activation fee..when he signed up it was R500?

 

[MEIOT]

Why the need to charge the activation fee? How is this exorbitant amount split between yourselves and the fibre provider? Why not reimburse your client from the proceeds RocketNet is pocketing from the fee if they decide they are no longer satisfied with your service? What is your early cancellation fee?

Consumers blindly paying without knowing your full terms and with zero transparency as to why the need for additional fees is problematic.

How is it that your competitor gets away operating exorbitant fee free and why can RocketNet not adopt a similar approach?
Being competitive and staying relevant demands companies in your line of business actually do something better than the rest as opposed to adopting the arrogant approach of "where we lead others will follow"

Stupidest thing I've heard from an ISP. This is not a monopoly. Consumers have choice. Try to at least stay competitive and relevant

 

[Koosvanwyk]

Consumers blindly paying without knowing your full terms and with zero transparency as to why the need for additional fees is problematic.

Last time I check it was very clear in their T&C. If a potential customer is unable to read it seems a bit unfair to blame the ISP and claim zero transparency, but then I guess that maybe you have not even bothered to read the T&C before you made this statement, seems a bit bias, I guess that is why RRN posted earlier that you must have been let down by an previous ISP, I would come to the exact same conclusion based on your posts ?

 

[abudabi]

Quite interestingly... When I signed up it was actually the opposite... CISP was charging the fee while RN wasn't. That clinched it for me... just like it did for you guys (albeit the other way around).

 

[ld13]

We have a very open policy with our clients and customers and it’s as follows. Pay an activation fee and get connectivity, should you have an issue please notify us and we will log a ticket which is resolved within the SLA: https://www.rocketnet.co.za/fibre-network-slas/

Should you not wish to pay an activation fee then please feel free to shop around, but negative post about RocketNet as an ISP won’t get the activation fee wavered.

I have never seen a response like this on this forum. (I should probably blame my bad memory?)

For a more detailed response kindly send an E-mail to [email protected] and we will provide you with several reason for our activation fee implementation.

Please feel free to post the detailed response here. I am trying to understand why you guys feel you need to do this...

Why is everything always so 'state secret' when it comes to things like this?

 

[RocketNet-Rep]

Why the need to charge the activation fee? How is this exorbitant amount split between yourselves and the fibre provider? Why not reimburse your client from the proceeds RocketNet is pocketing from the fee if they decide they are no longer satisfied with your service? What is your early cancellation fee?

Consumers blindly paying without knowing your full terms and with zero transparency as to why the need for additional fees is problematic.

How is it that your competitor gets away operating exorbitant fee free and why can RocketNet not adopt a similar approach?
Being competitive and staying relevant demands companies in your line of business actually do something better than the rest as opposed to adopting the arrogant approach of "where we lead others will follow"

Stupidest thing I've heard from an ISP. This is not a monopoly. Consumers have choice. Try to at least stay competitive and relevant

Good evening

RocketNet Apollo(10/5) R495pm + R1500 setup fee.

AF (10/5) R549pm + R1699 setup fee
IC(10/5) R506 pm+ R1710 setup fee
ST (10/5) R549pm + R1725 setup fee
VF (10/5) R554pm + R1725 setup fee

https://www.octotel.co.za/isp/?page=1

Above are some examples of ISP who also charge a setup fee.

We strive to stay competitive and relevant, while ensuring customer service is of paramount importance.

Regards
RN.

 

[HeftyCrab]

Interested in getting Rocketnet via Vumatel.
How's the performance during 18:00 - 00:00? Any packet loss to international services?
I don't want to have the same issues that I'm having with my current setup.

I have RocketNet on Vumatel. CT Northern Suburbs. No issues streaming Netflix or Youtube any time of day. Have been with them about 7 months IIRC.

 

[Orbiter]

For the RocketNet haters, please choose your ISP and move on. Getting tired of notifications of your banter.

 

[MEIOT]

For the RocketNet haters, please choose your ISP and move on. Getting tired of notifications of your banter.

Not haters. Just regular people that would appreciate an explanation and more transparency.
Banter is a strange way to phrase it. Just seeking clarity. Always nice to know how hard we're getting screwed and why. The cloak and dagger crap has to cease at some point

 

[wingnut771]

Why expend so much energy? Just move on if you don't like it.

 

[MEIOT]

If everyone adopted that attitude then business practices like this just becomes the norm to the detriment of consumers. Surely the sheep mentality isnt sustainable?

If people dont voice their dissatisfaction when they're obviously and blatantly getting shafted then businesses run rampant over us and stealing our money becomes and stays the norm.

That's essentially what it is. Stealing our money with questionable business practices. Still no word on justification of charges. Who does it go to and why the need? And why do some providers charge it and not others?

Roger.....I see I a clause in the TOS that states that were a person to cancel their service within a 6 month period there is a penalty of R1500 on top of it all. Why? How is that justified?

Ever thought that that's what forums like this are for? Debating it out, discussing pitfalls so others can benefit?

 

[joshuatree]

Is Vumatel dropping the 4/1 line and upgrading everybody to 10/2 on March 1 ? I see Rocketnet does not offer 4/1 anymore already on the Vumatel site. Would our monthly fee stay the same in this scenario ?

 

[wingnut771]

Is Vumatel dropping the 4/1 line and upgrading everybody to 10/2 on March 1 ? I see Rocketnet does not offer 4/1 anymore already on the Vumatel site. Would our monthly fee stay the same in this scenario ?

Yes they are.