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Rocketnet - feedback?
- Thread starter mattproctor
- Start date
Dear @RocketNet-Rep
Why do you guys just close support tickets?
I opened a ticket about latency, and during that I went offline, when I commented that I was back online it was closed, no mention of the original issue
The latency is better now but you shouldnt just close the ticket, would have liked some feedback!
#184058
Why do you guys just close support tickets?
I opened a ticket about latency, and during that I went offline, when I commented that I was back online it was closed, no mention of the original issue
The latency is better now but you shouldnt just close the ticket, would have liked some feedback!
#184058
Hi Leno,
Thank you for contacting Rocketnet and apologies for this. I can confirm that it is a bit crazy at the moment with all the load shedding and a lot of issues on links ect.
I can confirm that I have requested feedback from FF regarding the latency issue you had on the line, however I am am not sure if they will supply my with reasons.
I have closed the ticket for now, when I get feedback from FF I will pass this on.
We hope and trust that you will find this in order.
Thank you,
Feedback on why my line was down is also what I am looking for
Since it was installed, the uptime has been dreadfull, none of it your fault I know
Frogfoot does not have battery backup so we off between 6-12 hours every day
I offered them an inverter for the local node but I just get ignored, it cant be very good for their equipment :/
Since it was installed, the uptime has been dreadfull, none of it your fault I know
Frogfoot does not have battery backup so we off between 6-12 hours every day
I offered them an inverter for the local node but I just get ignored, it cant be very good for their equipment :/
DrJohnZoidberg
Honorary Master
Frogfoot seems to be having quite a few issues - I see their fibre got ripped out by road works up in Sunningdale. Glad I'm not with them honestly, I've had really good uptime with Octotel (touch wood).
Rocketnet been very stable too, quite happy with the service for the most part. Please keep it up!
@RocketNet-Rep also noticed my friends on Axxess will be billed for their lines as Frogfoot lines and pricing, while you are billing me for Blitz pricing
Any reason for this?
Any reason for this?
Morning Leno, apologies for the delayed response. We will check this today and I will confirm if we can move you onto FF pricing for your service.
Thank you,
Warmest regards,
Hi Leno,
Trust all is still well. As per telephonic discussion, confirmed logged ticket for this
185188.
We have assigned this to our accounts team to assist with the billing update.
Thank you, appreciated.
Warmest regards,
@RocketNet-Rep looks like I got invoiced the old Blitz rate but I assume that is because your accounts were away for Xmas etc
On another note would you be able to find out from Frogfoot when they will be installing battery backup for our node (Summerstrand)?
I am hitting a brick wall with the local Blitz guys we signed the contract with as the Body Corporate, I even offered to supply them with the equipment. The node is in the block of flats next door
On another note would you be able to find out from Frogfoot when they will be installing battery backup for our node (Summerstrand)?
I am hitting a brick wall with the local Blitz guys we signed the contract with as the Body Corporate, I even offered to supply them with the equipment. The node is in the block of flats next door
Hi Leno,
Thank you for contacting Rocketnet. Apologies regarding the invoice, will assign this matter to our accounts team to assist and see if they can resolve this matter.
Regarding the battery backup, we will contact FF regarding this and see if there is anthing we can do to assist.
Thank you, appreciated.
Warmest regards,
Hi Leno,
Trust all is still well. Just had a chat to our accounts team regarding this, we are waiting for confirmation on pricing from FF regarding this change.
We will pass the credit once pricing has been confirmed.
Thank you,
Warmest regards,
accounts just got hold of me and its sorted out, thanks @RocketNet-Rep 
DrJohnZoidberg
Honorary Master
I'm seeing elevated latency to international, nothing on https://status.rocketnet.co.za/. @RocketNet-Rep Any word on what's going on?
clickingbuttons
Expert Member
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WACS Cable problem allegedly.I'm seeing elevated latency to international, nothing on https://status.rocketnet.co.za/. @RocketNet-Rep Any word on what's going on?
Websquad users complaining of the same thing.
My Seacom connection has terrible international speed at the moment ( Yours looks great at the moment )
Afrihost has a notice of "slow international speed" on their notices page.
Sideshow Bob
Honorary Master
@RocketNet-Rep - Did you guys dropped the online chat with helpdesk option or is it just my browser/me?
Looks like they now replaced it with Telegram/Messenger/Whatsapp
Sideshow Bob
Honorary Master
Yeah, noticed that. The earlier one was good (in terms of prompt response) though. I wonder if anyone experienced the same with these 3.
Hi Surface,
Thank you for contacting Rocketnet support.
We have dropped the chat and replaced with WhatsApp. You can WhatsApp us on 0876100500.
We hope and trust that you will find this in order.
Thank you.
Confirmed, replaced with whatsapp.