Rocketnet - feedback?

Since the wacs and sat-3 repair was completed I still get 200ms and above ping to EU pubg servers. Any idea why?
 
Mephesto said:
Since the wacs and sat-3 repair was completed I still get 200ms and above ping to EU pubg servers. Any idea why?
Click to expand...
Most ISP's are seeing this issue and it seems to relate to Amazon transit, so when the ISP hands off their traffic to Amazon, Amazon is taking a bad route to the server (potentially a longer route to save them money etc). People have asked on multiple threads about this.
 
Leno said:
@RocketNet-Rep is it possible to migrate my account details to my company name and account?
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Yes this is possible. We do need an actual person though to validate the account and once that is done we can add your business details. We can also add multiple CC's so if you want your assistant to receive the mails this too will be possible.
 
DreamKing said:
the internet today is very unstable. on and off and on and off ........

what is the problem?
Click to expand...
Hi @DreamKing Can we ask that you please download RocketNet Probe from Playstore or iOS App Store. Run the Network test when the issue occurs and once ready send us your unique code via WhatsApp. Lets see if we can assist you.
 
DreamKing said:
that is ridiculous, you have no service, you have a problem for slow speed and blame my wifi router?
sorry. I am going to cancel your service today.

:mad: :mad: :mad:
Click to expand...
Hi Dreamking, please accept our apologies for this misunderstanding. Please I ask that you WhatsApp us on 0876100500 with your details, and we can check this for you. Please quote "Dreamking" when you send the whatsapp.
 
DreamKing said:
that is ridiculous, you have no service, you have a problem for slow speed and blame my wifi router?
sorry. I am going to cancel your service today.

:mad: :mad: :mad:
Click to expand...


yesterday the speed was quite bad specially as it was getting closer to peak time with pages timing out almost like not enough bandwidth again
will check today
 
RocketNet-Rep said:
Hi Dreamking, please accept our apologies for this misunderstanding. Please I ask that you WhatsApp us on 0876100500 with your details, and we can check this for you. Please quote "Dreamking" when you send the whatsapp.
Click to expand...

I really don't know your "rep" in here, "tel. line" and whatsapp are the same person.
and I had enough with you "guys" already, if my speed didn't fix when I am at home, I will 100% cut you off. that is.

blaming the customer for your own fault that is absolutely ridiculous and irresponsible behaviour. how possible my router light changed to orange and normal and orange and normal ..... for so many times, that is my "wifi signal problem"? did you really check my account and your connection problem? how then you have the conclusion "wifi signal problem"?


My ref is NQNYP4G3, if you interested it, fix it before I give you the cancellation.
 
DreamKing said:
that is ridiculous, you have no service, you have a problem for slow speed and blame my wifi router?
sorry. I am going to cancel your service today.

:mad: :mad: :mad:
Click to expand...
Hi DreamKing, trust all is still well. I have now checked the information the tests provided. I can confirm that have also checked your link and the link is 100% optimal, no issues found. I have found that you are connected to a very old router and doing a test via wifi connected to a Technicolor / tg589vn v3 router. We have also found the following on your link. The problem is something on you network is killing the connection.
Old Router Model Detected
WARNING: High Network Utilization
Range Extender Detected.

Please can you call us and we can assist this issue.

Thank you
 
DreamKing said:
I really don't know your "rep" in here, "tel. line" and whatsapp are the same person.
and I had enough with you "guys" already, if my speed didn't fix when I am at home, I will 100% cut you off. that is.

blaming the customer for your own fault that is absolutely ridiculous and irresponsible behaviour. how possible my router light changed to orange and normal and orange and normal ..... for so many times, that is my "wifi signal problem"? did you really check my account and your connection problem? how then you have the conclusion "wifi signal problem"?


My ref is NQNYP4G3, if you interested it, fix it before I give you the cancellation.
Click to expand...
Hi DreamKing, As per discussion, can confirm 100% that the issue is not Rocketnet or the fibre connection. Please can you connect a laptop via LAN cable directly to the ONT and do a PPPOE connection and test. Please can you send us these results.

Thank you for your patience.

Warmest regards,
 
RocketNet-Rep said:
Hi DreamKing, trust all is still well. I have now checked the information the tests provided. I can confirm that have also checked your link and the link is 100% optimal, no issues found. I have found that you are connected to a very old router and doing a test via wifi connected to a Technicolor / tg589vn v3 router. We have also found the following on your link. The problem is something on you network is killing the connection.
Old Router Model Detected
WARNING: High Network Utilization
Range Extender Detected.

Please can you call us and we can assist this issue.

Thank you
Click to expand...

1) I didn't use the "old router" to connect to the internet, and that is nothing to do for your router (TP-Link) connect to ONT.
2) The slow speed happens only from yesterday and the old router connect to the LAN for more than 2 years.
3) The slow speed happens even the old router is "OFF".
4) Can you explain how possible my "devices" may keep changing the login status of your (TP-Link) router automatically?
5) I can't say that currently you have a connection problem or not because I am not at home, but the problem happened since yesterday and up until I left home this morning. I also experienced some similar issues few times and it connected back normally after 30mins and 1 hour later.
6) only if you are telling me someone is stealing my connection, I didn't use too much and I have no idea how that can be "High Network Utilization".
7) your network is so unstable, because it "fixed" itself very soon, I didn't report the issue, but this time is not. may be it turned back when I am home. but whatever the reason, your response is not respecting to your customer and rude. 8) may be the "testing" was connected to my old router, but I told you before even the computer "wired connected" to ONT router directly and it has the same speed problem. you knew that and I emphasized so many times already, you chose to ignore it and insist the problem is from the old mweb router, that is absolutely ridiculous and irresponsible behaviour, so let the people choose you are a trustworthy ISP or not.
9) at the end, you guys chose to flame the problem up rather than cool the problem down. you have NONE of the skill to talk to the customer well, I chose to cancel your service regardless the problem is.
 
RocketNet-Rep said:
Hi DreamKing, As per discussion, can confirm 100% that the issue is not Rocketnet or the fibre connection. Please can you connect a laptop via LAN cable directly to the ONT and do a PPPOE connection and test. Please can you send us these results.

Thank you for your patience.

Warmest regards,
Click to expand...

you can keep on to insist you are right, but your customers are leaving.
 
electrofreeze said:
yesterday the speed was quite bad specially as it was getting closer to peak time with pages timing out almost like not enough bandwidth again
will check today
Click to expand...

good luck to you, but that is bad luck to me.

if you have any problem with them, cancellation is the only resource you have. they never have problem, only you are the problem.
 
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