Rocketnet - feedback?

[alqassam]

Try the WhatsApp support line

 

[neoprema]

I hope its just a fault and not something else

You mean the CEO is on a flight to Sao Paolo with our money?


I imagine its a critical failure, maybe generator died or UPSs and knocked off everything or similar.

 

[steco777]

Rocketnet still down

 

[RocketNet-Rep]

Hi All, we have experienced core hardware failure at Teraco JHB. The teams have managed to replace the hardware involved and all services should now be restored. Apologies for any inconvenience caused.

 

[DrJohnZoidberg]

I'm connected still and internet is working albeit a bit wonky. Their site was down for me still though.

 

[neoprema]

Hi All, we have experienced core hardware failure at Teraco JHB. The teams have managed to replace the hardware involved and all services should now be restored. Apologies for any inconvenience caused.

 

[electrofreeze]

whats up rocketnet with the more than 70% packet loss and almost no internet

 

[Sideshow Bob]

whats up rocketnet with the more than 70% packet loss and almost no internet

no issues for us since the last one on 8th - could be localized?

 

[i.got~issues]

whats up rocketnet with the more than 70% packet loss and almost no internet

Hmmm ... Rocketnet fibre on Vumatel just died in Plumstead.

Anyone else having issues?

 

[Tokolosk]

From Websquad ISP:

Vumatel Cape Town: 15:30 Update: Vumatel are currently experiencing a "Logical Error" on the Trenched Network in Cape Town. All Vumatel Trenched clients in Cape Town are affected by this outage. No ETR or further comms.

 

[electrofreeze]

so nothing from rocketnet we have to hear from other isps

 

[i.got~issues]

From Websquad ISP:

Ah, thanks for that.

 

[RocketNet-Rep]

Hi Guys, we receive and post these status updates within 15 minutes of receiving them onto our RSS feed. Please bookmark the following page if you have not already done so. https://rss.rocketnet.co.za/

 

[highvoltage]

Hi Guys, we receive and post these status updates within 15 minutes of receiving them onto our RSS feed. Please bookmark the following page if you have not already done so. https://rss.rocketnet.co.za/

Wow that is *very* cool, I've decided to sign up with you next month in my new home, I haven't ever seen a local ISP this well organised.

 

[abudabi]

RSS... perfect application for the technology. Why's no-one thought of this before. lol

 

[electrofreeze]

more problems again this morning with very slow browsing

 

[DrJohnZoidberg]

My service was cancelled for the end of this month.

Now my fibre is down already and not sure if it's a general outage or somebody turned me off early.

EDIT: confirmed Octotel already released the line, weirdly on a Sunday afternoon at 2pm.

 

[daWolf]

Hi @RocketNet-Rep,

Received an email with the Vumatel annual price adjustment and the details regarding the discontinuation of the asynchronous packages. Customers on these asynchronous packages will be bumped up to the next synchronous package.

With the price of the "Apollo 200/200" and "Apollo 1000/100" now the same due to the "Apollo 1000/100" being on promo. Can the current current "Apollo 200/20" customers be bumped up to the "Apollo 1000/100" for the promo period as the cost of being bumped up will remain the same?

Thanks.

 

[RocketNet-Rep]

Hi @daWolf as silly as it seems, no unfortunately not, the Apollo 200/20 package customers will be bumped to Apollo 200/200. If you wish to apply for the Gigabit promotion you will need to request this with our support team. Some people prefer the 200Mbps upload speed, so we rather not do this without the express request from the customer.

 

[daWolf]

Thanks for the feedback!