RocketNet on Vumatel

I just signed up with Rocketnet on Vumatel based on good things I've read on this forum about them. After reading the last couple of posts I am really hoping I didn't make a mistake.
 
phillyza said:
I just signed up with Rocketnet on Vumatel based on good things I've read on this forum about them. After reading the last couple of posts I am really hoping I didn't make a mistake.
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Hi there

I can assure you that you have not made a mistake.

If you ever have major issues please ask for Ronald, I am the customer service Director.
 
skillet said:
Unbelievable of how much praise RocketNet got in the first posts of this thread. I was like: “Wait a minute, this can not be the same company that I am TRYING to deal with!?”

All made sense when I got to the latest posts. I really did not need going through this right after the whole OpticNetworks thing.

5 Minutes after requesting my order be cancelled I was phoned and excuses included that my ticket was moved into a manager’s name when the original attendee left the company and thus it was not being responded to. Really!? That makes it even worse?!

This “manager” then turned out to be the same person that phoned me as I was then told that he is the highest point of escalation when I declined to remove my negative review on their FaceBook page before I have discussed it with their management.

I was assured that he will keep track of my order himself and that I should only speak to him directly. When asking for his direct number I was told to contact the call centre and ask for him as he does not have a DDI.

Numerous update requests since this left me with NONE. The API has probably now bombed out for any request numbers between 2000 and 6 million?

I definitely do not have the patience or time for this and told them to come fetch their router.
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Hi there Skillet

Can you please send me your details so that I know how to sort out your issues.
 
Ronald-RocketNet said:
Hi there Skillet

Can you please send me your details so that I know how to sort out your issues.
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Hi Ronald

It is a pity that your existence and availability has not been mentioned during this entire ordeal.

You should be able to obtain all details from Mohamed. I have since returned your equipment and have moved on.

A friendly suggestion would be for your service delivery and sales teams to have an in depth look at your ticketing system and points and triggers of escalation.

Best of luck for the future.
 
skillet said:
Hi Ronald

It is a pity that your existence and availability has not been mentioned during this entire ordeal.

You should be able to obtain all details from Mohamed. I have since returned your equipment and have moved on.

A friendly suggestion would be for your service delivery and sales teams to have an in depth look at your ticketing system and points and triggers of escalation.

Best of luck for the future.
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Hi There Skillet

Please can you confirm your Name and email address via a PM so that I can look into this case. Its very concerning....
 
Signed up yesterday. Starting to think of cancelling off of the last few posts. Sad, they offered R705 for Vuma 20/2.

Is everybody else getting issues at this point with Rocketnet?
 
b_crazy said:
Signed up yesterday. Starting to think of cancelling off of the last few posts. Sad, they offered R705 for Vuma 20/2.

Is everybody else getting issues at this point with Rocketnet?
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No issues yet and signed up in September last year
 
b_crazy said:
Signed up yesterday. Starting to think of cancelling off of the last few posts. Sad, they offered R705 for Vuma 20/2.

Is everybody else getting issues at this point with Rocketnet?
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Hi there

May you please send me your details so that I can assist and maybe call you with regards to your concerns?
 
b_crazy said:
What was the turn-around time from the time you signed up, to installation and finally getting connected?
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Quick, Vumatel asked if I wanted to sign up while they were laying the fibre in my complex, I said yes, they installed the CPE unit in my house after 4 days, then once that was installed I was up and running that evening after signing up on the Portal with Rocketnet
 
isie said:
Not that long though since 10 May
but i was dealing with them a few months before they helped me deal with Vumatel installation, gave me advice etc - without me signing anything - part of the reason i chose to go with them.
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irBosOtter said:
Quick, Vumatel asked if I wanted to sign up while they were laying the fibre in my complex, I said yes, they installed the CPE unit in my house after 4 days, then once that was installed I was up and running that evening after signing up on the Portal with Rocketnet
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Okay that's much more positive. Hoping Skillet's experience is outside of the norm. Will let you guys know how it goes.
Sign up date: 04 June 2018 (10pm)...
 
b_crazy said:
What was the turn-around time from the time you signed up, to installation and finally getting connected?
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Just FYI Vuma are a bit difficult to deal with and things on their side move slowly you need to put a bit of a fight , their subcontractors were a bit easy and more accommodating, and as mentioned Rocket Net helped out on their side speed things up.
 
b_crazy said:
Okay that's much more positive. Hoping Skillet's experience is outside of the norm. Will let you guys know how it goes.
Sign up date: 04 June 2018 (10pm)...
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UPDATE: I've been called by Vumatel and installation has been arranged for this Saturday (09 June) in the morning! Verrry happy with Rocknet keeping my updated as much as they have. Expecting the router will be delivered in the coming days as well. I'm excited now :p:D
 
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