electrofreeze
Expert Member
no response from Rocketnet?
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RocketNet on Vumatel
- Thread starter 11masoodt
- Start date
Hi there
Sorry about the delay in response could you send me your contact details on a Private message and we’ll look into why no-one responded.
electrofreeze
Expert Member
Last edited:
isie
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electrofreeze
Expert Member
dont want to chat we asked for some info through the contact us and 2 weeks has passed since
isie
Honorary Master
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that's not right then,
Hi there, thank you for picking up this issue. We have noticed that one of our API integrations failed to notify us that it was failing for every 100th request, which I am sure yours was part of, all should be back up and running now.
Last edited:
We have noticed that one of our API integrations failed to notify us that it was failing for every 100th request, which I am sure yours was part of, all should be back up and running now.
We really apologise for the inconvenience.
isie
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lol unlucky number 100
Only problem i have with Rocket Net on Vumatel - is the Vumatel part
Vumatel Service seriously lacking honestly better service from Telkom
lol unlucky number 100
Only problem i have with Rocket Net on Vumatel - is the Vumatel part
Vumatel Service seriously lacking honestly better service from Telkom
Can you send Ronald an Email [email protected] and use the Subject: Attention Ronald (MyBroadband Forums)
electrofreeze
Expert Member
really? every 100 exactly
isie
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Its cool Mo and Mike from your side are trying like i said Vumatel are an issue.
Sorry about that it was a bug
electrofreeze
Expert Member
ok so we got an answer back after 4 days and asked for more info on thursday on the contact us page and no reply so far
is this how the service is normally going to be
Hi there
Can you send me your email address so that I can look into what went wrong?
electrofreeze
Expert Member
pm sent
Thank you
electrofreeze
Expert Member
any updates on this contact us slow response
Unbelievable of how much praise RocketNet got in the first posts of this thread. I was like: “Wait a minute, this can not be the same company that I am TRYING to deal with!?”
All made sense when I got to the latest posts. I really did not need going through this right after the whole OpticNetworks thing.
5 Minutes after requesting my order be cancelled I was phoned and excuses included that my ticket was moved into a manager’s name when the original attendee left the company and thus it was not being responded to. Really!? That makes it even worse?!
This “manager” then turned out to be the same person that phoned me as I was then told that he is the highest point of escalation when I declined to remove my negative review on their FaceBook page before I have discussed it with their management.
I was assured that he will keep track of my order himself and that I should only speak to him directly. When asking for his direct number I was told to contact the call centre and ask for him as he does not have a DDI.
Numerous update requests since this left me with NONE. The API has probably now bombed out for any request numbers between 2000 and 6 million?
I definitely do not have the patience or time for this and told them to come fetch their router.
All made sense when I got to the latest posts. I really did not need going through this right after the whole OpticNetworks thing.
5 Minutes after requesting my order be cancelled I was phoned and excuses included that my ticket was moved into a manager’s name when the original attendee left the company and thus it was not being responded to. Really!? That makes it even worse?!
This “manager” then turned out to be the same person that phoned me as I was then told that he is the highest point of escalation when I declined to remove my negative review on their FaceBook page before I have discussed it with their management.
I was assured that he will keep track of my order himself and that I should only speak to him directly. When asking for his direct number I was told to contact the call centre and ask for him as he does not have a DDI.
Numerous update requests since this left me with NONE. The API has probably now bombed out for any request numbers between 2000 and 6 million?
I definitely do not have the patience or time for this and told them to come fetch their router.