SAIX international problems (packet loss)

[xtranet]

I have logged a fault with SAIX and sent them the necessary test via my Telkom links.

We Neotel Fibre and IS uncapped which is working fine.

Will update once I have any answers.

 

[Digitaluser]

Just done a speed test - all now 100%

 

[Praemon]

Seems to be better now. It's no longer dropping packets, but it's still slow.

 

[xtranet]

Response:

2011-09-01 14:20

Bellville

Link - Link down between London and Belville Lir Cct 91-00080-00

client may experience slow international connectivity

Our techs are busy attending

New 2 Hours

 

[NotJan]

Same in Kroonstad. I have been having issues since Monday. Thanks for the update. It looks like that if nobody complains, they would not even know about the problem.

Edit: Pings are better, but transfer speeds are still the same:

Test conducted on 01 September 2011 15:44:02

Download Speed: 90 kbps (11.3 KB/sec transfer rate)

Upload Speed: 393 kbps (49.1 KB/sec transfer rate)

Latency: 272 ms

 

[xtranet]

Issue has been resolved.

 

[ichigo]

Good that telkom breaks when I am at work by the time I come home it is working again

 

[NotJan]

Well the link might have been fixed, but I still get crappy transfers

Test conducted on 01 September 2011 18:04:25

Download Speed: 401 kbps (50.1 KB/sec transfer rate)

Upload Speed: 316 kbps (39.5 KB/sec transfer rate)

Latency: 248 ms

 

[ichigo]

Well the link might have been fixed, but I still get crappy transfers

Local:
http://www.speedtest.net/result/1461180555.png
International
http://www.speedtest.net/result/1461183280.png

Yep international transfer rate is crap tonight

My Afrihost transfer rate is also crap too so hope they fix it soon well least latency is good
http://www.speedtest.net/result/1461187301.png

 

[DeadPool]

My latency is so bad started yesterday & today its worse.



I'm getting an F grade line while usually its B grade.

 

[NotJan]

I did another test, and it seems to be resolved. But it's almost 2 am, so we will see how it goes later today.

Test conducted on 02 September 2011 01:38:22

Download Speed: 3628 kbps (453.5 KB/sec transfer rate)

Upload Speed: 389 kbps (48.6 KB/sec transfer rate)

Latency: 226 ms

 

[DeadPool]

Still getting packet loss today, but its better than yesterday

 

[nettracker]

very very slow speed to local as well int here in rtb North West...........................

 

[ichigo]

Still getting packet loss today, but its better than yesterday

very very slow speed to local as well int here in rtb North West...........................

All working fine here on telkom no packet loss or anything

Local


International

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:

Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=216ms TTL=243
Reply from 212.58.241.131: bytes=32 time=216ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=216ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=236ms TTL=243
Reply from 212.58.241.131: bytes=32 time=216ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=216ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=216ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243
Reply from 212.58.241.131: bytes=32 time=217ms TTL=243

 

[DeadPool]

Yea i think they fixed the problem. It has been fine since last nite (friday)

 

[MickZA]

Yea i think they fixed the problem. It has been fine since last nite (friday)

It's vastly improved but still lurking under the surface:

--- telkom.co.za ping statistics ---
200 packets transmitted, 176 received, 12% packet loss, time 199173ms
rtt min/avg/max/mdev = 59.842/107.853/328.131/50.555 ms

--- mweb.co.za ping statistics ---
100 packets transmitted, 99 received, 1% packet loss, time 99087ms
rtt min/avg/max/mdev = 74.303/299.205/814.224/194.307 ms

and my fault report from Thursday is still open (they tried to close it last night but I persuaded them otherwise).

 

[ichigo]

saix seems to be giving problems again on facebook

 

[steel_dog]

Problems with International sites again.
Massive packet loss some sites e.g.: www.amazon.com; www.ebay.com; www.cnn.com.
Other sites okay e.g.: www.google.com; www.techradar.com

Anyone know what's up?

 

[ichigo]

Problems with International sites again.
Massive packet loss some sites e.g.: www.amazon.com; www.ebay.com; www.cnn.com.
Other sites okay e.g.: www.google.com; www.techradar.com

Anyone know what's up?

Nope and don't feel like calling them to complain

 

[ichigo]

Download speeds are going terribly slow for international