SARS E-Filing - Can't pay PAYE/UIF - SARS date issue

[mellowredwc]

Is anyone else experiencing the latest brilliance of our government requirements filing systems?

I can't pay PAYE/UIF due to an error with the date on the payment details screen.

"Please make sure that the date entered is not in the past. 2023/3/6"

I can't access the Payment Request Date as the error pop up blocks any further navigation.

 

[NorthPole]

Just in case, doesn't it need to be 2023/03/06, mine seemed to work without it however?

 

[Brieuse]

Just in case, doesn't it need to be 2023/03/06, mine seemed to work without it however?

maybe if you change your regional settings it will fix it?

 

[Side Effect]

I've had no issues with loading credit pushes today on eFiling.

When in doubt - do a manual payment with the reference number of the liability for the relevant period on your latest EMPSA.

Banking details are at the bottom of the EMPSA. Liability reference will be a line on the EMPSA. Don't use the incorrect one.

 

[Charlesjjm]

Is anyone else experiencing the latest brilliance of our government requirements filing systems?

I can't pay PAYE/UIF due to an error with the date on the payment details screen.

"Please make sure that the date entered is not in the past. 2023/3/6"

I can't access the Payment Request Date as the error pop up blocks any further navigation.

Same. I changed the date to yyyy/mm/dd and still nothing.

 

[mellowredwc]

Same. I changed the date to yyyy/mm/dd and still nothing.

Thanks for all the replies. I changed my regional date format. No change. There is no way I can change the date on the payment screen on E-Filing as the pop-up prevents any further navigation around the page. Clicking on "OK" does nothing either.

@Charlesjjm glad to hear I am not alone. I have contacted SARS e-filing but think we will end up doing manual payments.

 

[Charlesjjm]

Thanks for all the replies. I changed my regional date format. No change. There is no way I can change the date on the payment screen on E-Filing as the pop-up prevents any further navigation around the page. Clicking on "OK" does nothing either.

@Charlesjjm glad to hear I am not alone. I have contacted SARS e-filing but think we will end up doing manual payments.

I get an error trying to load a manual payment.

 

[mellowredwc]

I get an error trying to load a manual payment.

Oh boy. So there comes the slog of writing off penalties .

 

[NorthPole]

Thanks for all the replies. I changed my regional date format. No change. There is no way I can change the date on the payment screen on E-Filing as the pop-up prevents any further navigation around the page. Clicking on "OK" does nothing either.

@Charlesjjm glad to hear I am not alone. I have contacted SARS e-filing but think we will end up doing manual payments.

Out of interest was that date manual or selected from the calendar?

 

[mellowredwc]

Out of interest was that date manual or selected from the calendar?

Neither. There is no way to select a date. The pop-up appears as you enter the payment screen. The pop-up blocks any further navigation so you have to exit.

Yesterday, the calendar date was filled in as 2023/3/6. Today it is blank. I assume IT is doing something (?) It must be an 18 hour job.

 

[RedViking]

Just double check you don't have an ad blocker running.

 

[mellowredwc]

I've had no issues with loading credit pushes today on eFiling.

When in doubt - do a manual payment with the reference number of the liability for the relevant period on your latest EMPSA.

Banking details are at the bottom of the EMPSA. Liability reference will be a line on the EMPSA. Don't use the incorrect one.

Which browser are you using? They always hide behind browsers being the issue. Never found changing to make any difference before, but curious that you managed to pay.

 

[mellowredwc]

Just double check you don't have an ad blocker running.

Nothing has changed on my computer. Not sure how an ad blocker would affect it(?). A pop-up is appearing.

 

[RedViking]

Which browser are you using? They always hide behind browsers being the issue. Never found changing to make any difference before, but curious that you managed to pay.

Unfortunately Internet Explorer has been discontinued.

 

[RedViking]

Nothing has changed on my computer. Not sure how an ad blocker would affect it(?). A pop-up is appearing.

Ad blockers can block "important" scripts as well.

 

[mellowredwc]

Ad blockers can block "important" scripts as well.

We are in complete blackout for the day today. Maintenance! So can only check tonight.

Will try and pay from my phone. See if the change in app helps.

 

[mellowredwc]

Tried paying on my phone. None of the buttons are active. That is, if I click on "Make Payment" nothing happens. Does anyone use their phones for e-filing?

 

[mellowredwc]

Unfortunately Internet Explorer has been discontinued.

Have been using Chrome for years. I think SARS was the last institution to hold on to Explorer. Had many issues with them for forcing me to use unsafe browsers.

 

[Charlesjjm]

Have been using Chrome for years. I think SARS was the last institution to hold on to Explorer. Had many issues with them for forcing me to use unsafe browsers.

It's working again!

 

[Side Effect]

Which browser are you using? They always hide behind browsers being the issue. Never found changing to make any difference before, but curious that you managed to pay.

I exclusively use Chrome.

Some staff members use Edge.

I loaded a bunch of payments for clients yesterday.

If a penalty was imposed on late payment, keep the screenshots you took yesterday and apply for a remittance of the penalties and interest.

If the credit push function doesn't want to work it's best to resort to a manual (EFT) payment.