Screamer ADSL

Just went back to Telkom... what a pleasure line is at full speed on download and I am still able to post on the forum and browse faster than screamer can load up a page without any active downloads lmao... oh... and lets not forget no timeouts.... We have been betting on a dead horse people... I have been with screamer for 2months and its been a painful experience especially this month... rather go back to my 6gig account and 60gig local bandwidth... I was a lot happier than what I am now... I will wait for Sainet to launch tier uncapped solution at R499 but this time I wont be the lab rat... Once bitten twice shy...
 
Hi all

New to this, would appreciate recent comments on these issues.
Thanks in advance.
 
I wish screamer would be more active in the thread like they promised.
 
Hi all (again)

Vexo said:
I wish screamer would be more active in the thread like they promised.
Click to expand...
Hi
I am from Screamer. Trying to make it better and understand the problems better.
BTW. I am not from Screamer Management but from tech Dept.
Just trying to make the DSL better.
I speak to lots of customers on a daily basis and most of them are happy.
But clearly some on this list isn't, thus my joining.
 
NED0309 said:
Hi
I am from Screamer. Trying to make it better and understand the problems better.
BTW. I am not from Screamer Management but from tech Dept.
Just trying to make the DSL better.
I speak to lots of customers on a daily basis and most of them are happy.
But clearly some on this list isn't, thus my joining.
Click to expand...

Hi Ned;

Thanks for joining us on this merry forum, great to see you're taking an interest. Please don't lie on this forum. Its not okay.

Basically, we want answers. What were the problems with the connections before this weekend, and how have they been resolved? Secondly, your website looks like a dogs breakfast. Thirdly, you lie on the website: Screamer is no where near a "semi-shaped" connection as your FAQ states. Fourthly, why are we still experiencing so many timeouts (personally, my IMAP accounts won't sync properly). Fifth and lastly, I cannot play online games or even Wii as the latency is so poor (just my suspicion, but it may be due to some other fault).

Look forward to your responses. One more thing, please don't be patronizing by claiming you speak to many happy customers on a daily basis. If the connection was okay, you should be speaking to far less people (let alone happy people).
 
NED0309 said:
Hi
I am from Screamer. Trying to make it better and understand the problems better.
BTW. I am not from Screamer Management but from tech Dept.
Just trying to make the DSL better.
I speak to lots of customers on a daily basis and most of them are happy.
But clearly some on this list isn't, thus my joining.
Click to expand...

Welcome here, NED. Hope you manage to get our issues sorted out.

During January I was quite happy with the service.

Let me list the issues I had intermittently since the beginning of February:

  • Web sites timing out in the evenings. Works perfectly at 4am. I have tested sites hosted in SA, in Switzerland, in the US. Same results
  • Torrents are unusable. I can understand them being shaped, but 3 kB/s is not shaped, it's killed
  • XDCC transfers are running at the same speed
  • I use a non-standard port for email. My 700MB mailbox took more than 4 DAYS to synchronise. I eventually gave up and used my WA account to do this
  • It's fun to work with SSH sessions if your connections gets reset randomly during the day
  • I sent 2 emails today, one to my work address, and one to my Yahoo account. The Yahoo one bounced with an error, while the one to my work address has yet to be delivered. I can send to the Yahoo address from my work account
  • Screamer have zero tech support. None of my calls have been returned. In two months. The "assistance" section on the website got ignored as well, and is now gone off the page
  • The tech department does things like enable SMTP Auth without bothering to inform their clients. We find out about it on a third-party forum like MyBB
  • SL works. Except for the packet loss causing it to drop messages

Today browsing was good. I haven't dared test anything else yet.
 
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Everything is going fine for me... My uploads are dismal though...
CNC4 runs fine though, with one person...
But alone, I can play!
 
Welcome NED to the "myBB Screamer firing squad". We don't mince our words here. But play nicely and we will get along just fine!

The first 20 days of February was an abortion. Things are finally looking better, latencies are smooth again. Can actually have two players on COD-MW2 playing at the same time now (on the 384). I still suspect there is some major shaping on torrents. If I try run uTorrent my connection dies to a trickle under 5kB/s, this affects everything, HTTP, mail... everything. Support during the "Dark Month" (the feb problems) was dismal to non existent. Communication was disastrous - there was none!
 
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Ouch, not a great welcome. I understand that some people feel they have been let down (or downright duped), but if it is really so bad just cancel your service and walk away.

I signed up with Screamer today (WiMaX) with the hope that there is only a small but very vocal crowd that is experiencing problems. I live 800m away from a tower and the signal strength is therefore very good, I just hope the network isn't as temperamental as it appears from the forum postings (and HeloPeter postings).
 
Got my cancellation confirmed today and the refund.

Until ALL issues are sorted out, i am not interested.

Tech support magically appears when things are right, when they wrong, NO ONE is here for us.

Bye screamer...


EDIT : Muprhy's law, the day i cancel, torrents are flying and everything is back to normal...

the stress of having a non functioning ISP... :/

Let's see if it's just temporary or if it stays like this the entire night.
 
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any one able to tell me that as i am getting fine browsing speeds while connected with my laptop via wireless my wired connection is shoddy is it possible this is my router not screamer? as if it is the router i need to get a new one and see how screamer is actually doing?
 
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