Pitbull
Verboten
I agree on that statement. They used to be Goldstar if anyone remembers that. Useless electronics
But at that price I figured why not give it a go and I'm extremely happy. Given the screen is not even a month old yet.-
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Sending back faulty hardware
- Thread starter Zewp
- Start date
I agree on that statement. They used to be Goldstar if anyone remembers that. Useless electronics
But at that price I figured why not give it a go and I'm extremely happy. Given the screen is not even a month old yet.
Pitbull
Verboten
My Galaxy 10.1 has bleed. on the right hand and one corner. Annoying but nothing major. As you said, it's mainly only visible when the borders are black.
PostmanPot
Honorary Master
So from CPA experts, we now have screen/tech/brand experts. Consumers who deal with a couple of screens in their lives, are now experts. :wtf:
Pardon me, but the mounting ignorance is baffling.
There would never be an issue if you're returning faulty hardware though.
Pardon me, but the mounting ignorance is baffling.
There would never be an issue if you're returning faulty hardware though.
Zewp
Banned
The key is that if the backlight bleed is noticeable enough to be a hindrance during typical use, it's excessive. The backlight bleed is not as noticeable as on the previous panel when I change calibration settings. It's not optimal but I can live with it. The previous one was simply completely over the top.
Pardon me, but if you're such an expert then spend a bit less time insulting people and enlighten us instead. Nobody has time for a wisecrack know-it-all who doesn't back up his insults with info.
You're denying that a monitor with enough backlight bleed to be a hindrance during typical use is faulty?
And they put it right back on the shelf, broken or not. I've seen it happen.
I agree on that statement. They used to be Goldstar if anyone remembers that. Useless electronics
Merger of Goldstar and Lucky Electronics. LG stands for Lucky Goldstar.
Ratwiz
Dealer
Firstly, I am sorry that you're dissatisfied with your monitor purchase from us. I'm also sorry that you're not happy with our service and handling of your issue.
Since the unit was originally collected from our offices, we did ask for you to bring it back to us. We cover shipping both ways for our customers that opt for courier delivery on their products that are DOA, but generally ask customers that collect their products to return them back to us (assumption being that this is the most convenient for them given that they opted to collect in the first place). Given that you did indicate that time without the monitor was an issue, bringing it back directly would minimise the time spent without a monitor. Using a courier would add at the minimum 2 days to the time you would be without a monitor.
In terms of what we communicated before the unit was given back to us, we did initially state that the unit would need to be sent back to LG's service centre for testing before a decision could be made to replace with a new unit. After receiving further communication from your side, we then offered to test the unit ourselves and make the final call (which we did). If the unit was non-functional of the box, we would've been able to offer a new replacement from the get-go after having received the unit back.
In terms of our testing, during daytime/general use we couldn't discern any noticeable difference between your monitor and another unit of the same model that was calibrated using the same settings. Both units looked excellent, without any flaw or defect in image noted during this scenario.
In a darkened environment, with the monitor brightness set to 100% and on a black background we could see the characteristic IPS glow on the unit. The reference unit also displayed IPS glow. Given the nature of the technology (edge-lit LED backlights and IPS panel) this is normal. In this testing scenario, I'd hazard to say it's discernable on almost all IPS LED monitors.
Neither unit displayed what could be considered excessive backlight bleed, this is our opinion. We still would've sent the unit back to the service centre in any case for the final call to be made under normal circumstances. Given that Zewp/Graal was very unhappy and had expressed as much to us, we went ahead with offering a full credit or replacement while re-iterating that the IPS glow may be apparent on the replacement unit (as it seems to be the case).
Up till this point, we hadn't had a single complaint about backlight bleed on this particular monitor, nor a DOA or dead-pixel out of 100+ units sold. The one complaint that we have received twice was that the out-of-box calibration of the monitor is not good. Both customers were more than happy with the unit after tuning the monitor with a preferred calibration setting that seems to work best for this panel. This same profile was indicated and recommended when we sent the replacement unit. We have listed this on the product page on our website now as well.
I know that eyestrain was mentioned as being an issue with this monitor as well when you contacted us. The only recommendation that we could offer in that regard would be to tweak brightness and contrast settings, making sure that there's sufficient ambient lighting as well as making use of software such as Flux that will manage your colour profile based on time-of-day to relieve eye-strain.
Regardless, if you're still not happy with the new replacement that you received, we can arrange a courier collection of the unit and offer you a full refund. If there is perhaps any other brand or model of monitor you might want to consider, we would be happy to try source it for you.
I would like to state that our markup/margin model is not a relevant determinant of the service we provide with regards to returns. Adopting a blanket policy of just replacing any item that gets returned wouldn't necessarily be a good idea if the root-cause of the problem is not found since a replacement may not solve the issue either. We understand that every customer/situation is unique, and it’s our goal to help each customer find the best solution that suits them. If there's any constructive suggestions or opinions about how we could deal with such an issue better in future, we’d like to hear them. We are continuously trying to improve our systems and policies.
Since the unit was originally collected from our offices, we did ask for you to bring it back to us. We cover shipping both ways for our customers that opt for courier delivery on their products that are DOA, but generally ask customers that collect their products to return them back to us (assumption being that this is the most convenient for them given that they opted to collect in the first place). Given that you did indicate that time without the monitor was an issue, bringing it back directly would minimise the time spent without a monitor. Using a courier would add at the minimum 2 days to the time you would be without a monitor.
In terms of what we communicated before the unit was given back to us, we did initially state that the unit would need to be sent back to LG's service centre for testing before a decision could be made to replace with a new unit. After receiving further communication from your side, we then offered to test the unit ourselves and make the final call (which we did). If the unit was non-functional of the box, we would've been able to offer a new replacement from the get-go after having received the unit back.
In terms of our testing, during daytime/general use we couldn't discern any noticeable difference between your monitor and another unit of the same model that was calibrated using the same settings. Both units looked excellent, without any flaw or defect in image noted during this scenario.
In a darkened environment, with the monitor brightness set to 100% and on a black background we could see the characteristic IPS glow on the unit. The reference unit also displayed IPS glow. Given the nature of the technology (edge-lit LED backlights and IPS panel) this is normal. In this testing scenario, I'd hazard to say it's discernable on almost all IPS LED monitors.
Neither unit displayed what could be considered excessive backlight bleed, this is our opinion. We still would've sent the unit back to the service centre in any case for the final call to be made under normal circumstances. Given that Zewp/Graal was very unhappy and had expressed as much to us, we went ahead with offering a full credit or replacement while re-iterating that the IPS glow may be apparent on the replacement unit (as it seems to be the case).
Up till this point, we hadn't had a single complaint about backlight bleed on this particular monitor, nor a DOA or dead-pixel out of 100+ units sold. The one complaint that we have received twice was that the out-of-box calibration of the monitor is not good. Both customers were more than happy with the unit after tuning the monitor with a preferred calibration setting that seems to work best for this panel. This same profile was indicated and recommended when we sent the replacement unit. We have listed this on the product page on our website now as well.
I know that eyestrain was mentioned as being an issue with this monitor as well when you contacted us. The only recommendation that we could offer in that regard would be to tweak brightness and contrast settings, making sure that there's sufficient ambient lighting as well as making use of software such as Flux that will manage your colour profile based on time-of-day to relieve eye-strain.
Regardless, if you're still not happy with the new replacement that you received, we can arrange a courier collection of the unit and offer you a full refund. If there is perhaps any other brand or model of monitor you might want to consider, we would be happy to try source it for you.
I would like to state that our markup/margin model is not a relevant determinant of the service we provide with regards to returns. Adopting a blanket policy of just replacing any item that gets returned wouldn't necessarily be a good idea if the root-cause of the problem is not found since a replacement may not solve the issue either. We understand that every customer/situation is unique, and it’s our goal to help each customer find the best solution that suits them. If there's any constructive suggestions or opinions about how we could deal with such an issue better in future, we’d like to hear them. We are continuously trying to improve our systems and policies.
TehStranger
Executive Member
Superb response, this is why I'm happy to be a customer of yours, exactly what I expect.
All in all seems like a case of bunched-up panties.
Dunno who the company is but I'll buy from them based on that feedback.
Pitbull
Verboten
Wait, wootware is on MyBB?
Epic, I didn't know that
Epic, I didn't know that
Pitbull
Verboten
It is/was wootware.
In that case I've recently purchased from them
Also spoke to one of the guys on the phone the other day and they were super helpful & friendly, nice dealing with a company like that.
PostmanPot
Honorary Master
What needs to be said in this thread has already been said by several parties including Wootware.
It is important to understand different perspectives in everything if you are seeking so-called enlightenment. I sympathise with your position, and I empathise with Wootware's.
The fact that your new screen is worse than your previous one confirms what Wootware have told you in that it is normal.
The comment of mine that you quoted was in fact in response to this juvenile writing off and judgement of brands in their entirely, that some people have resorted to.
No, and I am sorry that you've had to be on the receiving end of it. Just remind me what the price was, and model?
But, it is my personal belief that, if we are to be objective and compare the screen you bought to many others of the same, we would find that, while understandably unacceptable to you, you probably blew the extent of your backlight bleed out of proportion (along with your 'prima donna' nature
).You had only ever witnessed one of those screens. And now your replacement is in fact worse. This is already proving that others are probably the same, as well as proving what Wootware have told you - that the screen is not faulty.
One may even find that you were concerned about your decision about buying LG and had a hard time going through with it, given what your father has always told you, and your disbelief in the brand. Of course, this would compound the problem of the backlight bleed because you would now be angry at yourself for not going with what you 'know is right', in a different brand.
Further I suspect you may be more used to CCFL backlit LCD, which is not prone to as many lighting problems as LED backlit LCD, which is why your expectations were higher. Or at least just very good iterations of LED backlit LCDs, with minimal bleed.
It will be an interesting test comparing to the Samsung you want. My advice would be to save for a Dell.
Zewp
Banned
Which is what I don't get. I spent a week with that monitor. Due to the fact that I wrote two exams last week and was short on time, I decided to stick it out and see if it was not just something I had to get used to. It wasn't. I'm unsure what tests you guys ran, but one corner of the screen glowing silver is not normal. You cannot honestly expect a customer to just deal with a monitor where three of the corners have solid, pure blacks and one corner has silvery blacks. Especially when other customers are raving about what a great monitor it is with crystal clear images. If it was the case in all four corners I would accept your explanation that it is just normal IPS glow, but the bottom left corner was way out of proportion compared to the others (top right corner also displayed the issue, but to a manageable degree). I tried it from a variety of angles, with different calibration settings and even propped it up on a stack of textbooks and the IPS glow remained excessive.
What is even more curious is that the new monitor has the same phenomena in the bottom right corner and I noticed it within seconds of first turning it on. Even better, when I tap on that corner, it magically disappears for a couple of seconds. This is very clearly a build quality issue with LG's panels.
I thank you for your willingness to take this one back again, but this one is not as extreme as the previous so I'll stick with it for now. I don't have much choice as I'm using it to study for two exams coming up next week. I'm simply going to sell it on at the end of the year and just buy a 27" Samsung or Dell instead.
What is even more curious is that the new monitor has the same phenomena in the bottom right corner and I noticed it within seconds of first turning it on. Even better, when I tap on that corner, it magically disappears for a couple of seconds. This is very clearly a build quality issue with LG's panels.
I thank you for your willingness to take this one back again, but this one is not as extreme as the previous so I'll stick with it for now. I don't have much choice as I'm using it to study for two exams coming up next week. I'm simply going to sell it on at the end of the year and just buy a 27" Samsung or Dell instead.
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PostmanPot
Honorary Master
Excellent response, hats off.
Zewp
Banned
Nope. Didn't have any qualms buying this monitor. Been on my wishlist at TakeAlot since March. I only purchased it now because the death of my last monitor necessitated it.
You're welcome to insinuate that I'm exacerbating the issue based on prior expectations, but you'd be wrong. This is the first monitor I buy that gives me issues out of the box. In fact, it's the first piece of hardware that gives me issues out of the box. To say that I wasn't expecting issues is an understatement. The worst thing that crossed my mind was the possibility of dead pixels.
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OrbitalDawn
Ulysses Everett McGill
Hmm, sounds like a poorly built product, tbh. Just not put together properly.
Pitbull
Verboten
What needs to be said in this thread has already been said by several parties including Wootware.
It is important to understand different perspectives in everything if you are seeking so-called enlightenment. I sympathise with your position, and I empathise with Wootware's.
The fact that your new screen is worse than your previous one confirms what Wootware have told you in that it is normal.
The comment of mine that you quoted was in fact in response to this juvenile writing off and judgement of brands in their entirely, that some people have resorted to.
No, and I am sorry that you've had to be on the receiving end of it. Just remind me what the price was, and model?
But, it is my personal belief that, if we are to be objective and compare the screen you bought to many others of the same, we would find that, while understandably unacceptable to you, you probably blew the extent of your backlight bleed out of proportion (along with your 'prima donna' nature
You had only ever witnessed one of those screens. And now your replacement is in fact worse. This is already proving that others are probably the same, as well as proving what Wootware have told you - that the screen is not faulty.
One may even find that you were concerned about your decision about buying LG and had a hard time going through with it, given what your father has always told you, and your disbelief in the brand. Of course, this would compound the problem of the backlight bleed because you would now be angry at yourself for not going with what you 'know is right', in a different brand.
Further I suspect you may be more used to CCFL backlit LCD, which is not prone to as many lighting problems as LED backlit LCD, which is why your expectations were higher. Or at least just very good iterations of LED backlit LCDs, with minimal bleed.
It will be an interesting test comparing to the Samsung you want. My advice would be to save for a Dell.
I'll read the full post now. But I just need to step in for a second: I recall people praising PP for his service I think he's a re-seller of PC hardware too I might be wrong. I won't just dismiss his views as I "think" he's a reseller himself.
Zewp
Banned
That's my conclusion too. It might explain the relatively low price point compared to other brands.