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Joyce: Thanks for contacting ShowMax. How can I assist you?
Mick: MXQ android TV box stopped working with latest update " your device appears to be rooted, playback disabled"
Joyce: Is the device rooted?
Mick: Dunno, been working for over a year
Mick: ??
Joyce: Unfortunately the device is rooted and it will no longer work unless you un-root the device. This is studio requirements to disable all rooted devices.
Mick: Strange, Netflix app still works. Seems you just scored 2 months subscription from me with service!!!
Mick: Sorry, meant NOT providing a service
Joyce: Sorry that you feel that way however we will no longer support any rooted devices. ShowMax and Netflix is not built on the same platform.
Mick: Just how I am supposed to know if I have a rooted device when it's been working for over a year???
Joyce: The device was working however we never formally supported it it was working because it was rooted. As per our website this is the device we support https://www.showmax.com/eng/help/introduction/3
Joyce: For security reasons we do not support rooted devices so the app upgrade has disabled all rooted devices.
Mick: ... and upset who knows how many existing clients while scoring subscription fees for no service. I suspect there's a case to be answered here under CPA legislation.
Joyce: Unfortunately we cannot answer that as we have never formally advertised anywhere that the device is supported. We do not support the device it was working illegally.
Mick: Just just checked your supported devices and it seems that android is not supported at all, nor is there a list of supported devices by Brand & model no - seems I'm on a hiding to nothing here and out of pocket!!
Joyce: Android is broad and there is no way we could possibly list them by model numbers.
Joyce: We do mention that its android phones and tablets.
Mick: Don't envy you your job - goodbye
Joyce: Thanks for contacting ShowMax, have a great day.
To the best of my knowledge nor have I, it's used for NetFlix (local, no hoop jumping), ShowMax, MX Player & Youtube.My MXQ is not rooted as I never ran the superuser app???
Install Xposed Installer app on your rooted device: Download.
Also install RootCloak Xposed module: Download.
Open Xposed Installer and tap on Framework> Install/Update.
Go back and tap Modules and check RootCloak.
Reboot your device.
Then open RootCloak and start using it.
Everybody at MC has samdung and apple devices. they don't know what that windows thing is...
if your android is rooted, just look up how to hide root.
Thanks Baxteen, worked like a charm eventually. I used this guide - http://www.makeuseof.com/tag/trick-apps-android-rooted/
Now for some hilarity, Showmax were correct when they said "appears to be rooted" - it wasn't. I had to root my box to install RootCloak!
Seems OK but the new interface is confusing - probably just age catching up on meBWAHAHAHAHA
does showmax actually work now?