Skyfi WISP

Sigh...i made a manual payment on 29th to cover my outstanding after nothing came off on debit order for the 28th, now i see that they took a debit order on the 29th too, I hope this isn't a sign of things to come...
 
If you want a stable and reliable connection, stay far away from Skyfi.
Some days are without incident and I get 10mbs without any packet loss across all routes.
But slow response and packet loss are more and more frequent, and the support is pathetic.
I've had more issues with them in a week than I've had in 15+ years of internet usage.
Working remotely and being on call has been a disaster!
 
I've used Skyfi for the last 3 months, been a couple of small niggles here and there that were resolved immediately though. My 10mb line runs on average of 15mb/s, gaming and streaming from multiple access points is a breeze:)
 
Voldemort said:
I've used Skyfi for the last 3 months, been a couple of small niggles here and there that were resolved immediately though. My 10mb line runs on average of 15mb/s, gaming and streaming from multiple access points is a breeze:)
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In my testing, the 15Mbps is only on speedtests - Most ISP's do this - allow speed tests to run un-throttled / prioritized.

I tried:
  • speedtest.net
  • speedtest.mybroadband.co.za
  • openspeedtest.com
  • sourceforge.net/speedtest
  • and a few others
Most ISP's (and SkyFi it seems) give more optimistic speedtest results than real world usage.

Using parallel download (even from cdn), or multiple different downloads, or multiple devices download, it maxes out to the contracted speed.
I'm not complaining, as I'm getting what's contracted.

Was on "up to" ADSL, where I paid for 8Mbps, but only synced at 5Mbps.
ThumpsUp to SkyFi for delivering what's contracted.

Just experiencing a high site outage at the moment :-(
2 outages in 5 days of usage.
Hope they can fix the high site permanently.

EDIT: 28 Jan 2018: High site has been fixed (was down Sat 27th +/-9pm to Sun 28th +/-9:30am)
EDIT: 7 Feb: All good - no outages, 100% uptime, excellent speed (getting what I pay for)
EDIT: 14 Feb: All good - no outages, 100% uptime, excellent speed (getting what I pay for)

--
Update 2019/06/28
~5th April 2019, the high site got struck by lightning.
SkyFi replaced the transmitter, but since then we started experiencing contention in the evenings.
Logged a few calls, but problem was not resolved.
Switched to another WISP - problem solved.

I had skyfi for 18 months:
  • more than 24 high site outages during 18 months (~1.3 per month)
  • more than 33 help desk emails logged during 18 months (~1.8 per month)
It was annoying that I had to report the site down before skyfi would fix it.
You would think nagios could pick up a site that's gone down and fix before customer called.
I was forced to get LTE PAYG backup for SkyFi which I use when the high-site went down.

Draw your own conclusions based on facts above.
 
Last edited:
Has Skyfi gone out of business? I am getting 0 reply on emails and their phone number does not seem to exist anymore. :mad:
 
Skyfi Internet Solutions are without a doubt the worst ISP I have ever dealt with. They somehow manage to make Telkom seem professional.
 
STAY AWAY from SKYFI!!!!
Signed a 3 year contract with #Skyfi_internet.. it's now 2 months in.. they increased my premium with 6.3%.. when i complained.. they just threw the book at me.. DON'T sign up with this ****!!!
SERIOUSLY!!! STAY AWAY!!
 
JakeLocust said:
STAY AWAY from SKYFI!!!!
Signed a 3 year contract with #Skyfi_internet.. it's now 2 months in.. they increased my premium with 6.3%.. when i complained.. they just threw the book at me.. DON'T sign up with this ****!!!
SERIOUSLY!!! STAY AWAY!!
Click to expand...

Ouch - sorry to hear man. Wish I could have spoken to you before you signed the contract, I would have actually PAID you not to sign that contract.

I would rather use smoke signals to communicate with people than use these clowns.
 
Mincus said:
Hello, I’m trying to cancel my m2m with them. I paid the cancellation and they have credited my account. Does anyone know how to cancel it or get hold of someone?
Click to expand...

No idea, cancellations are apparently only done via email - they have no phone number.

Best is to pay the cancellation and send proof of payment to the cancellations email address as well as the accounts email address.
 
Hello. I'm using 10mbps line from skyfi. Speed is 1.5 mbps for approximately a week now. Took out 3 year contract. I'm just over a year in it. What charges are you looking at if you would cancel the service before end of contract.
 
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