Still waiting for Installation

[laubscil_za]

I have applied for a new fiber service via Afrihost on the 28th of Feb 2023, yet until today(8 March) I'm still waiting for a call from Vumatel to schedule an appointment with me. Ref: VC-030323-701595. It cannot possibly take this long to have an ONT installation scheduled, when the physical fiber is already available. No followup from Afrihost, the buck is passed the Vumatel, who we as customers cannot contact directly. At the end of the day, as the middleman, Afrihost is the responsible party. Regards, From one unhappy potential customer.

 

[AfriNatic]

I have applied for a new fiber service via Afrihost on the 28th of Feb 2023, yet until today(8 March) I'm still waiting for a call from Vumatel to schedule an appointment with me. Ref: VC-030323-701595. It cannot possibly take this long to have an ONT installation scheduled, when the physical fiber is already available. No followup from Afrihost, the buck is passed the Vumatel, who we as customers cannot contact directly. At the end of the day, as the middleman, Afrihost is the responsible party. Regards, From one unhappy potential customer.

Hi

Sorry for the late reply.

The order was stuck on verification. I see the order progressed today at 8:11am and an appointment was made with you for Friday 10:30am

 

[laubscil_za]

Hi AfriNatic!

Thank you for the reply. Yes, Vumatel did manage to contact me yesterday morning, and the appointment is scheduled for Friday 10:30am.

Much appreciated!

Regards,
Ian