Sybaritic trouble

za1 said:
Seller is at fault here, lousy service, not surprised the buyer went off the charts, though a bit daft to swear on public forums, I still don't understand why the seller just didnt go the extra mile when its obvious the buyer was having a problem.
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Seriously? No extra mile?!?!
They already looked at the unit twice. No courier costs to the OP (seller collects for free, then its the buyers cost to have it shipped back if no fault is found, thats their actual terms). Their terms also state all warranty requests are handled by the supplier. Its very clear that the seller has in this case done some testing themself. If you cant understand that the seller actually has gone the extra mile you are not paying attention at all

But please, let me know when you one day open a business, I'll have lots of fun moaning about arbitrary faults, which you cant replicate at all, and then demanding brand new goods :rolleyes:
 
za1 said:
Not really.
The buyer purchased numerous things from this seller and complained about 1 item.
The seller being in business for a while should know that PC components do strange things and instead of hiding behind the fact that they couldn't find a problem at their premises, should of just changed the PSU and taken it up with their distributor.
Seller is at fault here, lousy service, not surprised the buyer went off the charts, though a bit daft to swear on public forums, I still don't understand why the seller just didnt go the extra mile when its obvious the buyer was having a problem.
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Fair but let’s assume that the re-seller did the tests in-house. found nothing wrong , then sent it back to the supplier who also tested the unit & also found nothing wrong.
This changes things, the variables that come into play is of such a nature that the unit needs to be tested in the case where it’s causing the problems.
If the re-seller suggested this to the client how are they then hiding behind anything? This is fair as they are then intending to try & sort the problem out, but needs to test the unit as it is at the client, because neither they or the supplier can replicate the issue, as with most warranty's it should be carry-in there is no obligation from the retailer to go to your house & sort it out, as some posts hinted at above.
My feeling is that there should be a fair amount of give & take to try & sort this out, if the client is not willing to bring his machine in, then how should the retailer then fix this issue?
We can speculate as much as we want on this but if one party doesn't want to put the effort in how should the other party resolve this?
At the moment the retailer is willing to take this further (even after the supplier said nothing is wrong) but the client wants none of it.

It’s very easy to go online & post stuff about people/companies just because you’re not getting what you want.
I might be wrong but from what i have read posted above the re-seller seems to not be at fault as they were still willing to sort the client out, it was the client that decided not to take his machine in.

Like I said there are 2 sides to this story, I might just be a bit biased as I am in the same trade as the re-seller, but in the end the way that this was handled by the client was not correct. It’s uncalled for to swear/abuse someone online (that on their own forum). Come to think of it if they were hiding anything they would have deleted the forum thread like our friends at blizzard like to do.
 
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From the OPs link in post 1:

Bought a 600W CoolerMaster PSU from Sybaritic in March, used it for a while, found it was faulty, tested it on similar machines as mine and tested different CoolerMaster PSU's in my machine, same fault.
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... and it eventually transpires that the fault is a noise when the system is under load which can be duplicated with other PSUs.

Is the PSU faulty? - no

Will swapping it out resolve the problem? - not according to the OP

If the OP had attempted to upgrade the PSU with Sybaritic when he first realised he had a problem with his system build specs I might have some sympathy with his cause despite his foul language (which is guaranteed to put a lot of peoples backs up). Instead he tried to use the MyBB forum to bad mouth and put pressure on the supplier, to what end I'm still not sure as he seems to have already proved swapping out the original PSU for another will not resolve the noise problem :confused:
 
Archer said:
But please, let me know when you one day open a business, I'll have lots of fun moaning about arbitrary faults, which you cant replicate at all, and then demanding brand new goods :rolleyes:
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already have one thanks, though not with pc components, they bore me.
sybaritic gave rubbish service here - they should have just replaced the psu regrdless if they found a fault or not.
 
za1 said:
already have one thanks, though not with pc components, they bore me.
sybaritic gave rubbish service here - they should have just replaced the psu regrdless if they found a fault or not.
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What kind of reasoning is that? How does it make business sense to replace something that's not faulty? It scares me to think that you have your own business.
Explain to me who absorbs the cost of the replaced component? By your reasoning I can buy anything moan & complain & then get my money back after it was used for several weeks. I don't want to come off as attacking you now but dude I am sure glad computer components bore you as your reasoning will scare people in my industry.
 
za1 said:
already have one thanks, though not with pc components, they bore me.
sybaritic gave rubbish service here - they should have just replaced the psu regardless if they found a fault or not.
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You truly and honestly think that for a product with no faults (100% functional unit) the customer is entitled to a replacement... REALLY?!!?
And rubbish service?? Again, please tell me how paying for shipping back and forth TWICE, is poor service. And how going beyond their legal requirement (as dictated by their terms of sale) is poor service? You happily ignored that part of my last post...Are you for real or just trolling? :wtf:
 
Let the children play and complain about petty stuff what a waste of a thread this is and stop bad mouthing

Sybaritic is one of the leading online shops in South Africa to anyone reading this do not be bothered by some of these clowns commenting here support them you wont regret it
 
Archer said:
You truly and honestly think that for a product with no faults (100% functional unit) the customer is entitled to a replacement... REALLY?!!?
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Yes, really.. oh wait REALLY?!!?.
He is not complaining because he is bored watching the grass grow, he is complaining because its not working with his setup.

And rubbish service?? Again, please tell me how paying for shipping back and forth TWICE, is poor service.
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Was the issue solved, NO...poor service.

And how going beyond their legal requirement (as dictated by their terms of sale) is poor service? You happily ignored that part of my last post...Are you for real or just trolling? :wtf:
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are you for real? he has a client that has a problem. screw legal requirements, solve the problem.
Was the issue solved, no.....bottom line, rubbish service, and then you say these are amongst the better pc re-sellers, sad indeed.
 
I have a proposition for anyone who is able to help with this matter.

If you are close to the OP and can repair PCs then i ask, would you be willing to go to the OPs place and check the issue out?

I am in no way related to either parties but i think if some proof aswell as the above is done then this issue can be handled gracefully. It isn't nice to swear as i agree on that part but we are a forum who help each other, can we go the extra mile. As far as who fits the bill, well i am hoping that can be sorted between the parties involved as i wouldn't know what to suggest that will be balanced enough :).

Honestly if i was in the area, i would do a short video of the issue (noise) and let Sybaritic and supplier see said video to decide the next stage of how to handle this.

Who is willing to put a somewhat happy ending to this issue.

Anyone else think this a good idea or a better one to suggest to either party?
 
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Yuu said:
Honestly if i was in the area, i would do a short video of the issue (noise) and let Sybaritic and supplier see said video to decide the next stage of how to handle this.
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Great idea!
 
I have bought from sybaritic quite a few times and never had a hassle, they have one of the best ranges of networking equipment locally.
Im going to be completely honest and say I wouldnt be too happy dealing with a client that carried on like that about a product.
Sure its frustrating and I wouldnt be too happy if it was me but if its been tested numerous times then what can you do?

You have to understand that the store would then take the lump and be stuck with a 2nd hand psu with little warranty left if they took it back.
 
MickZA said:
From the OPs link in post 1:



... and it eventually transpires that the fault is a noise when the system is under load which can be duplicated with other PSUs.

Is the PSU faulty? - no

Will swapping it out resolve the problem? - not according to the OP

If the OP had attempted to upgrade the PSU with Sybaritic when he first realised he had a problem with his system build specs I might have some sympathy with his cause despite his foul language (which is guaranteed to put a lot of peoples backs up). Instead he tried to use the MyBB forum to bad mouth and put pressure on the supplier, to what end I'm still not sure as he seems to have already proved swapping out the original PSU for another will not resolve the noise problem :confused:
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No. you completely misunderstood that- granted it isn't very clear. The problem is, he could replicate the sound issue in another system, while other (some older, same brand, lower power) units performed as expected in his machine.
 
Yuu said:
I have a proposition for anyone who is able to help with this matter.

If you are close to the OP and can repair PCs then i ask, would you be willing to go to the OPs place and check the issue out?

I am in no way related to either parties but i think if some proof aswell as the above is done then this issue can be handled gracefully. It isn't nice to swear as i agree on that part but we are a forum who help each other, can we go the extra mile. As far as who fits the bill, well i am hoping that can be sorted between the parties involved as i wouldn't know what to suggest that will be balanced enough :).

Honestly if i was in the area, i would do a short video of the issue (noise) and let Sybaritic and supplier see said video to decide the next stage of how to handle this.

Who is willing to put a somewhat happy ending to this issue.

Anyone else think this a good idea or a better one to suggest to either party?
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Fudzy said:
Great idea!
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It is a great idea indeed! ...but the PSU is at sybaritic.

In the other forum there are 3 witnesses that commented (there are 4 witnesses in total) but sybaritic still wont take our word for it.
Fact is, they lost not just me but several other clients.
 
@Xyler i have bought many times from Graham at Sybaritic and love the way he does business ethically and fair he has always delivered to me in CpT on many occasions with no hassles.

Here is something to ponder on
How many complains are there about BMW, MB, Toyota, Nissan, Etc -why do still drive one of those
How many complains are there about Vodacom, MTN, CellC, 8ta ? Yet you still use one of those

If Graham and his supplier say there is nothing wrong with the item, maybe there is something wrong with your configuration

@Graham at Sybaritic, I will be ordering some items on Friday to show you my support
 
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Hmm, well I've now sat and read this entire thread. Firstly let me state that I've 1 ordered around R400,000 worth of equipment from sybaritic over the years and been with them from 2004 and used to know Graeme very well. I've never had an issue with them. Just last month I had my external drive give me issues (13 months old at that point) and they paid to courier it up to joburg from Cape Town, and the supplier reproduced the fault at which stage I got refunded. I've also had numerous returns to them all without hassle.

I have also had similar electrical whining issues with computers but found its not technically a fault but just two different components not playing nice. Both functional but put together they are out of sync and cause disturbance. Simple solution is to use different components.

Now if the OP handled things more gracefully, I'm sure a better solution would have been achieved, perhaps a swap out for a different product or something but he did not handle it well and now its a big nasty mess.

And OP if you spend so much on computers or sell stuff, why not sell the PSU to someone else and just get another one?
 
za1 said:
Not really.
The buyer purchased numerous things from this seller and complained about 1 item.
The seller being in business for a while should know that PC components do strange things and instead of hiding behind the fact that they couldn't find a problem at their premises, should of just changed the PSU and taken it up with their distributor.
Seller is at fault here, lousy service, not surprised the buyer went off the charts, though a bit daft to swear on public forums, I still don't understand why the seller just didnt go the extra mile when its obvious the buyer was having a problem.
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Completely agree, well said.
They clearly lost a client and perhaps a few more now?
One company that does the opposite is Wootware. I am really impressed with them over the handling of my SSD problem.
 
Xyler said:
It is a great idea indeed! ...but the PSU is at sybaritic.

In the other forum there are 3 witnesses that commented (there are 4 witnesses in total) but sybaritic still wont take our word for it.
Fact is, they lost not just me but several other clients.
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Fact is you trying so hard to bad mouth Graham and Sybaritic let it go ..... If they cannot reproduce this fault how do you expect a refund ?
 
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