Take2 stuffs it up again...

[martmeister]

Hi all,

Take2 is always a fantastic places for specials. Recently there have been some serious RAM price reductions and it's going for a bargain. So I place my order with them and then 5 days later they let me know the "Supplier is out stock". Why does it take them so long to let me know? I placed my order the day they put the OCZ RAM on special. How could it be out of stock?

This is the 3rd time I have placed an order with Take2 and there's always something they can't order and they somehow shaft you on getting something better and more expensive or something inferior. I expect to get what I order as we all do our research of hardware and there's a reason we order something specific. Anyway Take2 must sort their act out regarding hardware.

 

[flarkit]

They're great at media ( books, movies & music), but tend to suffer from the same problem with stock notification that all our online retailers do.

 

[daventry]

I never had a problem with Take2.

 

[killadoob]

its clever

sorry we have no stock for our amazing specials but we can interest you in these more expensive items

 

[medicnick83]

I've never had problems with Take2, when they don't have stock, I get a e-mail notifying me.
But never bought anything expensive (R1000+)

I wouldn't do that anyways, I'd buy it from a shop or person I know so that if I have problems, I can take it back myself.

 

[acidrain]

I also got seriously frustrated with them once. Ordered a spindle of cd's going for next to nothing... 6 days later they email " supplier out of stock" so i tell them to credit my account and proceed tpo buy the 2nd cheapest spindle... 6 days later the same bloody email... gave up eventually and decided to buy from pick n pay.

 

[Flipside]

This happened to me aswell.
I can understand if suppliers dont have stock, what I cant understand
is why it takes a week to realise this.

 

[flarkit]

I can live with the fact that supplier-to-retailer communications aren't that good. However, I do have a *MAJOR* problem with Take2 debiting my account with the funds immediately after the order is placed, and then failing to notify me that the stock may take 3-6 weeks longer than they'd advertised. This is 100% unacceptable and is the reason that I will not order from them. Why should they get to enjoy the benefits of my money, however little, when I am not able to receive my purchase as advertised???

Sorry, that's unethical.

If Kalahari and Amazon and other sites can charge the funds when the package is dispatched, then so can they. This implies that I pay for the goods once they have been sent to me, not 6 weeks before that happens!

 

[antowan]

South African online vendors AFAIK never have stock in the first place. They order on your order.

There is still a benefit as anybody with a cc can buy at prices the public cannot...

People need to understand that there is a chance the supplier of these online vendors could run out of stock by the time you order and then you will have to rely on a refund.

 

[martmeister]

bit of a mixed bag really. sadly we need to email Take2 first and basically ask them to call for us to see if there is stock. problem here is they say they have stock, we place the order, 5 days later they say the supplier is out of stock because they only ordered 5 days later.

Is there a backlog of orders that it takes 5 days to get through them? Do they just order from the supplier once a day/week? I wonder what goes on.

A suggestion is (like they do with games and DVD's) to get the big stuff in stock, like most of their specials, they stock R2500 graphics card, why can't they stock R350 1GB sticks of OCZ RAM that WILL SELL. It's a no brainer. If they put something on special make sure you have stock because there will be a potential flood of orders.

EDIT: Just got a reply from Take2 after I went mental finding out it takes 5 days to tell me the item are out of stock.

The refund has been processed to your credit card and should reflect in your
account within the next few business days.

Regards,
TAKE 2
[email protected]
http://www.take2.co.za/

No "We are sorry for taking so long in ordering your goods" or "We can offer you these other alternatives" like they used to. Now it's just "Here's your money back. Don't call again."